Reviews for Shoeaholics show a clear split: many customers receive correctly described, well packaged items at discounted prices with prompt delivery, while a noticeable subset experience fulfilment or after‑sales problems such as non‑dispatch, missing items or slow communication. If price and quick delivery are your priorities, several reviews support positive outcomes; if reliable after‑sales service matters, recent complaints suggest you should be cautious. When ordering, keep evidence such as photos and tracking details, and check the retailer’s published returns and refund procedure. Comparing seller policies and using tracked delivery can help reduce risk before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Carvela boots arrived quickly in perfect condition and good value.
“They are in perfect condition”
Order not dispatched and customer service ignored cancellation requests.
“it has still not been dispatched.”
Trainers missing from parcel and company refused refund, accusing the buyer.
“no trainers, no refund!”
Trainers matched the buyer but scuff easily despite reasonable price.
“The Vegan trainers are good but scuff easily.”
Many customers report prompt delivery and straightforward ordering, while a notable group describe non‑dispatch, missing parcels and delayed fulfilment.
Numerous reviewers cite clear savings, discounts and good prices; buyers frequently note they received branded items for substantially less.
Customers commonly praise easy ordering, accurate product images and neat packaging; a few describe frustrating order processes or delays.
Most buyers say items matched photos, arrived in good condition and were well packaged; some report scuffing, narrow fit or wrong items sent.
Several reviews describe slow, evasive or unhelpful customer service, with repeated unanswered emails and disputes over refunds or missing items.
A majority describe positive purchases and timely delivery; a substantial minority report serious issues with orders, missing items and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Ordered two items but received only one, no satisfactory proof provided.
“only a bag was in it no purse ?”
Customer unable to return order and requests a refund.
“For some reason I am not able to return my order.”
Shoes never arrived and company refused courier or tracking details.
“they refused to tell me which courier they used or any tracking info”
Easy ordering and on-time delivery with great quality shoes.
“Great quality shoes.”
Trainers matched the buyer but scuff easily despite reasonable price.
“The Vegan trainers are good but scuff easily.”
Order arrived quickly and delivered significant savings on two bags.
“saving £126!”
Order not dispatched and customer service ignored cancellation requests.
“it has still not been dispatched.”
Lovely shoes purchased at a great price.
“Lovely shoes at a great price”
Loved the products and the reduced prices offered.
“Excellent products for excellent reduced prices love love love”
Past order issue was not rectified, reducing future purchases.
“you are only interested in sales not customer satisfaction!!!”
Good boots, great price, and arrived within the expected timeframe.
“Arrived within allotted time!”
Carvela boots arrived quickly in perfect condition and good value.
“They are in perfect condition”
Product delivered promptly but runs narrow and may be uncomfortable.
“shoe is quite narrow”
Parcel was returned to sender and customer service failed to investigate.
“parcel cud not be delivered and was summarily returned to sender”
Excellent prices, choice and quality left the reviewer delighted.
“Excellent prices, excellent choice & quality.”
Trainers arrived early, matched the description, and delighted the buyer.
“received my trainers 2 days after purchase”
Parcel marked delivered elsewhere and company refuses to accept responsibility.
“they still won’t except that I have not got them.”
Delivery was quick as usual.
“Quick delivery as always.”
Fantastic sandals at a great price with very quick delivery.
“Fantastic sandals. Great price & super quick delivery”
Missing item and customer service was slow and unhelpful.
“customer service is slow not reliable and definitely not knowledgeable.”
Wrong size sent and customer service requested photographic proof.
“Incorrect size sent”
Order arrived on time and was well packaged.
“Perfect order.”
Trainers missing from parcel and company refused refund, accusing the buyer.
“no trainers, no refund!”
Next-day delivery failed and customer service was unhelpful causing delays.
“customer services responses were inflammatory and frankly useless”
Hard to contact company and refund not received after three weeks.
“Very hard to contact you.”
Refunds took far longer than advertised and chat bot failed.
“the refund actually takes 26 days to appear in your account”
Order confirmed then cancelled and payment issues caused distress.
“order has been cancelled and the payment for the boots is pending at my bank”
Return was refused because soles smelled of cleaning solution.
“they wouldn’t return my shoes because the soles smell like a cleaning solution”
Refunds take 14 working days after warehouse delivery.
“Refund wait is 14 Working days!”
Returned items but company refuses refund and won't respond.
“They are refusing to refund me and say have no record of my order.”
Paid for next-day delivery but order arrived eleven days late.
“I paid for next day delivery which was £6.95 for my daughters birthday and it arrived 11 days later”
Customer alleges delivery failure and accuses company of fraudulent refunds.
“You took my money and then your useless courier lied about attempting to deliver my goods.”
Orders arrived on time, good quality and refunds processed promptly.
“Both times the shoes have arrived on time and are perfect!”
Good prices, attractive packaging and fast delivery on multiple orders.
“The prices were excellent and beautifully packaged”
Several boots arrived used, poorly made and low quality.
“some looked used”
Many items arrive damaged and customer service refuses proper resolution.
“at least half of all shoes are damaged”
Returned items but several refunds still outstanding and emails bounce.
“Still waiting for the rest of the refund.”
Ordered trainers one day and received them the next day.
“I ordered 2 pairs of trainers yesterday and got them today before Christmas”
Received wrong-colour trainers; refund issued but delivery fee withheld.
“Eventually got refund but they never gave me my delivery fee back!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoeaholics is an online footwear and accessories retailer that offers branded and fashion shoes, boots and bags at reduced prices via its website. Consumers searching reviews will commonly look for delivery performance, product condition on arrival, pricing and the retailer's after‑sales handling of missing or incorrect items. Reviews often reference courier delivery, packaging and refunds, so verifying delivery tracking and return policies before purchase is advisable.