Shoppers often praise Shoeaholics for low prices, fast delivery, and well-packaged orders. Many mention a good choice of products and items arriving in satisfactory condition. A clear set of complaints focuses on parcels that never arrive, missing items, and refunds that are delayed or refused. Much of the negative feedback points to poor communication about courier tracking and returns.
Examples from available reviews (Dec 2021 – Mar 2026).
Received well-packaged, timely deliveries and great prices.
“the delivery is always good (well packaged & on time)”
Ordering-to-delivery process was hassle-free with great service.
“Hassle free from point of ordering to delivery - great service.”
Customer paid but did not receive goods and lacked refund.
“PAID FOR 2 BAGS 28 DAYS AGO 05/01/2026 AND PAID FOR NEXT DELIVERY, NEVER RECEIVED ANY BAGS.”
Parcel delivered to wrong address and company refused to assist.
“my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door”
Positive reviews describe easy ordering and quick fulfilment, with comments such as “hassle free from point of ordering to delivery” and “Quick delivery as always”. Another group describes orders that fail or get cancelled, missed return collections, and refunds that never get processed. Several reviewers mention long waits for refunds even after the warehouse receives the return, along with unresolved payment problems.
Reviewers repeatedly point to discounted prices and clear savings, with remarks like “saving £126!” and “Always have the best price compared to other sites”. Many say sale pricing and frequent deals are why they keep coming back. Complaints about price are rare in these reviews.
Many customers mention fast delivery, accurate descriptions, and good unboxing moments, including “beautifully packaged” and “Couldn’t fault them”. Several say the items worked well as gifts and that they will shop again. A small number report fit or wear issues, such as shoes running narrow or scuffing easily.
Many reviews praise the condition and brand quality on arrival, using phrases like “Great quality shoes” and “perfect condition”. A separate group reports damaged or used items and faulty parts, including “some looked used” and “The lock on my kurt geiger bag was broken”. These mixed experiences suggest quality checks are inconsistent for some orders.
Complaints focus on weak communication about couriers, tracking, and delivery status, including “they refused to tell me which courier they used”. Multiple reviewers say the company would not take responsibility when parcels appeared as delivered to a different place. Several customers also describe difficulty reaching support and slow or unhelpful replies.
Feedback splits between many happy buyers who praise price, speed, and item condition, and a vocal group reporting non-delivery, missing items, and refunds left unresolved. Positive experiences tend to centre on value and reliability. The most common frustration comes after purchase, especially when sorting delivery problems and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Ordered two items but received only one, no satisfactory proof provided.
“only a bag was in it no purse ?”
Customer unable to return order and requests a refund.
“For some reason I am not able to return my order.”
Shoes never arrived and company refused courier or tracking details.
“they refused to tell me which courier they used or any tracking info”
Easy ordering and on-time delivery with great quality shoes.
“Great quality shoes.”
Trainers matched the buyer but scuff easily despite reasonable price.
“The Vegan trainers are good but scuff easily.”
Order arrived quickly and delivered significant savings on two bags.
“saving £126!”
Order not dispatched and customer service ignored cancellation requests.
“it has still not been dispatched.”
Lovely shoes purchased at a great price.
“Lovely shoes at a great price”
Loved the products and the reduced prices offered.
“Excellent products for excellent reduced prices love love love”
Past order issue was not rectified, reducing future purchases.
“you are only interested in sales not customer satisfaction!!!”
Good boots, great price, and arrived within the expected timeframe.
“Arrived within allotted time!”
Carvela boots arrived quickly in perfect condition and good value.
“They are in perfect condition”
Product delivered promptly but runs narrow and may be uncomfortable.
“shoe is quite narrow”
Parcel was returned to sender and customer service failed to investigate.
“parcel cud not be delivered and was summarily returned to sender”
Excellent prices, choice and quality left the reviewer delighted.
“Excellent prices, excellent choice & quality.”
Trainers arrived early, matched the description, and delighted the buyer.
“received my trainers 2 days after purchase”
Parcel marked delivered elsewhere and company refuses to accept responsibility.
“they still won’t except that I have not got them.”
Delivery was quick as usual.
“Quick delivery as always.”
Fantastic sandals at a great price with very quick delivery.
“Fantastic sandals. Great price & super quick delivery”
Missing item and customer service was slow and unhelpful.
“customer service is slow not reliable and definitely not knowledgeable.”
Wrong size sent and customer service requested photographic proof.
“Incorrect size sent”
Order arrived on time and was well packaged.
“Perfect order.”
Trainers missing from parcel and company refused refund, accusing the buyer.
“no trainers, no refund!”
Next-day delivery failed and customer service was unhelpful causing delays.
“customer services responses were inflammatory and frankly useless”
Hard to contact company and refund not received after three weeks.
“Very hard to contact you.”
Refunds took far longer than advertised and chat bot failed.
“the refund actually takes 26 days to appear in your account”
Order confirmed then cancelled and payment issues caused distress.
“order has been cancelled and the payment for the boots is pending at my bank”
Return was refused because soles smelled of cleaning solution.
“they wouldn’t return my shoes because the soles smell like a cleaning solution”
Refunds take 14 working days after warehouse delivery.
“Refund wait is 14 Working days!”
Returned items but company refuses refund and won't respond.
“They are refusing to refund me and say have no record of my order.”
Paid for next-day delivery but order arrived eleven days late.
“I paid for next day delivery which was £6.95 for my daughters birthday and it arrived 11 days later”
Customer alleges delivery failure and accuses company of fraudulent refunds.
“You took my money and then your useless courier lied about attempting to deliver my goods.”
Orders arrived on time, good quality and refunds processed promptly.
“Both times the shoes have arrived on time and are perfect!”
Good prices, attractive packaging and fast delivery on multiple orders.
“The prices were excellent and beautifully packaged”
Several boots arrived used, poorly made and low quality.
“some looked used”
Many items arrive damaged and customer service refuses proper resolution.
“at least half of all shoes are damaged”
Returned items but several refunds still outstanding and emails bounce.
“Still waiting for the rest of the refund.”
Ordered trainers one day and received them the next day.
“I ordered 2 pairs of trainers yesterday and got them today before Christmas”
Received wrong-colour trainers; refund issued but delivery fee withheld.
“Eventually got refund but they never gave me my delivery fee back!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoeaholics is an online retailer selling footwear and accessories, including branded and high-street shoes, trainers, boots, sandals, and bags. Product pages show images, sizes, and descriptions for browsing and purchase. The site accepts major payment methods and offers several delivery options, including next-day services where available. Returns are handled online and processed through a central warehouse. Customers can set up accounts to track orders and manage purchases.