Many buyers like the shirt fabric, say sizing matches the chart, and note that issues get fixed quickly when staff respond. A recurring set of complaints centres on late or missing dispatches and contact channels that don’t work. Several customers paid premium prices but received items with defects or missing prints. Breakdowns in communication show up often in low-rated reviews.
Examples from available reviews (Dec 2021 – Mar 2026).
Unable to contact company due to invalid contact details and form errors.
“contact form which says “oops something went wrong” when used”
Paid £35 for a sweatshirt that arrived blank with no print.
“£35 for a sweatshirt with no print on it whatsoever.”
Helen resolved an online glitch and exchanged the sweatshirt promptly.
“I contacted Helen, she sorted it out and I've received the larger size in good time.”
Great designs, accurate sizing, top-quality fabric and fast processing.
“sizing is accurate, fabric top quality; wears and washes well.”
Reviews show two clear service tracks. Some describe quick, helpful support that corrects sizing and speeds up replacements. Others report missed dispatches, delivery delays, and refunds that never get resolved.
Customers see strong value when the fabric and fit meet expectations. Other reviews describe pricey orders arriving blank, thin, or damaged. Several buyers also say they paid for expedited delivery but didn’t get the promised service.
Positive comments point to simple ordering, fast processing, and items that work well as gifts. Other reviews mention poor packaging and late delivery that hurt the purchase. Overall, people describe both satisfaction with the products and frustration with fulfilment.
Many reviews praise durable fabric, accurate sizing, and good results after washing. Another group reports thin material, holes after brief wear, and items arriving without any print. Both solid quality and defects come up repeatedly.
Several complaints mention phone numbers that don’t work, emails that go unanswered, and a contact form that fails. Positive service stories highlight fast replies and specific staff members who fix problems. Communication breakdowns keep appearing in low-rated reviews, while quick responses tend to lead to successful resolutions.
Reviews split between high satisfaction after timely fixes and strong dissatisfaction linked to delivery and contact failures. Customers either describe a dependable product with fast problem-solving or a breakdown in dispatch, quality, or communication. The feedback clusters into clear positive and negative outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I ordered six Choose Your Weapon Guitar T-Shirts from the Shirt Box online site, and they all arrived in excellent shape and on schedule, as promised.
It is the entire quality of the material as well as the color and general appearance of the "logo" that I am most pleased with.
I purchased this as a Christmas present, so the recipients have not yet had the opportunity to inspect it. However, it seems to be of good size, and I am certain he will be happy.
Every contact we've had with Shirt box has been really responsive and kind.
Thank you so much for your assistance.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shirtbox is an online retailer focused on printed apparel and casual clothing. Its site includes product pages with size charts, fabric details, and high-resolution images. Customers place orders through an online checkout and can choose different shipping speeds. Returns and exchanges are handled through customer support channels and the order portal. Product care and sizing pages aim to help shoppers choose the right items.