Reviews show Shirtbox frequently delivers good-quality T-shirts with reliable fit and durable prints, and many customers report repeat purchases. Customer service and communication are often singled out for prompt replies and hassle-free replacements. A minority of reviews note a colour mismatch or occasional delivery delay, so examine product images and sizing guidance before ordering. If you value fabric quality and responsive support, these reviews indicate Shirtbox is worth considering; contact customer service promptly if an issue arises.
Examples from available reviews (Dec 2021 – Feb 2026).
Bought many T-shirts; quality remains excellent after multiple washes.
“still looks good even after several washes.”
Customer service quickly replaced a marked T-shirt without fuss.
“it was replaced with no fuss - fantastic service”
Colour labelled denim blue actually appeared green on receipt.
“it said denim blue on label but it is green in real ,”
Ethical company produces top-quality organic T-shirts and packaging.
“They use organic, fair trade cotton to make their T-shirts”
Most reviews praise fast, reliable delivery and proactive handling of problems; a small number mention delayed shipments that were later resolved.
A few reviewers explicitly cite competitive pricing and good value; the sample is small, so cost impressions are positive but limited.
Ordering and sizing are frequently described as straightforward; size charts and simple checkout are noted as helpful by several customers.
Widespread positive comments on fabric, fit and print durability; rare issues include an occasional defect or a colour mismatch.
Customer service is described as responsive and helpful, including quick replies and replacing faulty items without difficulty.
Most reviewers report satisfaction, repeat purchases and recommendations; isolated criticisms concern colour accuracy or longer-than-expected delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Unable to contact company due to invalid contact details and form errors.
“contact form which says “oops something went wrong” when used”
Expensive t-shirt of poor quality and unresponsive returns process.
“Bad quality for an expensive t shirt.”
Helen resolved an online glitch and exchanged the sweatshirt promptly.
“I contacted Helen, she sorted it out and I've received the larger size in good time.”
Fun product suitable as a perfect Christmas present.
“Good, fun product”
Customer service resolved my T-shirt issue quickly and satisfactorily.
“Great customer service. I had an issue with a T-shirt I purchased .”
Men's bamboo socks developed a hole after only one morning.
“a hole appeared with his big toe sticking out”
No responses to emails and the given phone number was wrong.
“despite 3 emails I have had no reply.”
Delayed dispatch, wrong size sent, and no refund after return.
“paid extra for a faster delivery and they took 10 days to dispatch the item.”
Customer service quickly corrected the shipping address before dispatch.
“Helen got back to me with a great solution!”
New T-shirts were very thin, slightly see-through and poorly packaged.
“they are so thin if you hold it up you can see through them”
Order not delivered within expected time; customer fears being scammed.
“It's now Saturday 20th December, still no delivery.”
Wrong size arrived but a correct replacement was sent within days.
“they then sent a replacement in the correct size within a few days.”
Paid £35 for a sweatshirt that arrived blank with no print.
“£35 for a sweatshirt with no print on it whatsoever.”
No order number provided and no response to online help enquiries.
“there was no order number and no information about likely delivery times.”
Order not despatched after a week with no communication.
“ordered over a week ago & item still not despatched & have received no communication”
Great product and ordering, but poor packaging diminished impression.
“Only reason not 5 star because rubbish packing for delivery.”
Next-day delivery not dispatched and customer received no reply.
“paid an extortionate amount for next day delivery and four days later it's still waiting to be dispatched?”
Order missed delivery window and customer still had no delivery.
“Was supposed to be for my Xmas party on the 11th. Waste of time”
Poor-quality, lightweight and tacky product that arrived late.
“Quality is very poor, definitely not premium brand”
Paid for first class postage but experienced poor, delayed delivery.
“Very poor service and even worse customer service.”
Bought many T-shirts; quality remains excellent after multiple washes.
“still looks good even after several washes.”
Customer service quickly replaced a marked T-shirt without fuss.
“it was replaced with no fuss - fantastic service”
Company upgraded delivery so garment arrived on time.
“they upgraded to fast track delivery to ensure my garment was delivered on time.”
Replacement was fast-tracked after prompt customer service reply.
“they replied within an hour to say my replacement would be fast tracked.”
Pleased with purchased T-shirt and material quality.
“Well pleased with T-shirt I purchased and quality of material.”
Ordering was easy and delivery was quick.
“Easy ordering process and quick delivery.”
Ethical company produces top-quality organic T-shirts and packaging.
“They use organic, fair trade cotton to make their T-shirts”
Delivered quickly as promised and product was very good.
“Delivered quickly as promised.”
Great designs, accurate sizing, top-quality fabric and fast processing.
“sizing is accurate, fabric top quality; wears and washes well.”
Easy ordering, good delivery, and excellent quality materials used.
“great reproduction design, excellent fit, quality materials used”
Arrived quickly with good quality material and accurate sizing.
“Good quality material. Size chart was accurate.”
Soft cotton tee fits to size and washes well.
“Tee shirt is great - beautiful soft cotton soft cotton, fits to size.”
First t-shirt purchase had good quality and fit.
“I was really pleased with the quality and the fit of said t-shirt.”
Top quality tees and reliable customer service make a trusted gift.
“Shirtbox ranks among my top in terms of customer service and customer experience”
Wide variety with brilliant quality at great prices.
“brilliant quality at great prices- highly recommended”
Colour labelled denim blue actually appeared green on receipt.
“it said denim blue on label but it is green in real ,”
T-shirt arrived within ten days to Sydney, very good service.
“received within 10 days of placing my order.”
Delivery delayed but t-shirt quality and fit were excellent.
“Took longer to deliver than expected however it was worth the wait.”
Eye-catching designs with first-class quality delighted my partner.
“You just know the quality will be first class and the choice of colours is excellent.”
Humorous t-shirts made holidays more fun with clean-style humour.
“clean-style humor and sometimes awfully spot-on, funny t-shirts”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shirtbox is an online retailer specialising in printed T-shirts and related apparel sold through its website. Customers typically select ready-made designs or upload artwork for printing, and orders are processed and shipped from the company’s e-commerce platform. Common consumer information to check before ordering includes sizing guidance, delivery options and the returns or replacement policy.