Many buyers like the shirt fabric, say sizing matches the chart, and note that issues get fixed quickly when staff respond. A recurring set of complaints centres on late or missing dispatches and contact channels that don’t work. Several customers paid premium prices but received items with defects or missing prints. Breakdowns in communication show up often in low-rated reviews.
Examples from available reviews (Dec 2021 – Mar 2026).
Unable to contact company due to invalid contact details and form errors.
“contact form which says “oops something went wrong” when used”
Paid £35 for a sweatshirt that arrived blank with no print.
“£35 for a sweatshirt with no print on it whatsoever.”
Helen resolved an online glitch and exchanged the sweatshirt promptly.
“I contacted Helen, she sorted it out and I've received the larger size in good time.”
Great designs, accurate sizing, top-quality fabric and fast processing.
“sizing is accurate, fabric top quality; wears and washes well.”
Reviews show two clear service tracks. Some describe quick, helpful support that corrects sizing and speeds up replacements. Others report missed dispatches, delivery delays, and refunds that never get resolved.
Customers see strong value when the fabric and fit meet expectations. Other reviews describe pricey orders arriving blank, thin, or damaged. Several buyers also say they paid for expedited delivery but didn’t get the promised service.
Positive comments point to simple ordering, fast processing, and items that work well as gifts. Other reviews mention poor packaging and late delivery that hurt the purchase. Overall, people describe both satisfaction with the products and frustration with fulfilment.
Many reviews praise durable fabric, accurate sizing, and good results after washing. Another group reports thin material, holes after brief wear, and items arriving without any print. Both solid quality and defects come up repeatedly.
Several complaints mention phone numbers that don’t work, emails that go unanswered, and a contact form that fails. Positive service stories highlight fast replies and specific staff members who fix problems. Communication breakdowns keep appearing in low-rated reviews, while quick responses tend to lead to successful resolutions.
Reviews split between high satisfaction after timely fixes and strong dissatisfaction linked to delivery and contact failures. Customers either describe a dependable product with fast problem-solving or a breakdown in dispatch, quality, or communication. The feedback clusters into clear positive and negative outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Unable to contact company due to invalid contact details and form errors.
“contact form which says “oops something went wrong” when used”
Expensive t-shirt of poor quality and unresponsive returns process.
“Bad quality for an expensive t shirt.”
Helen resolved an online glitch and exchanged the sweatshirt promptly.
“I contacted Helen, she sorted it out and I've received the larger size in good time.”
Fun product suitable as a perfect Christmas present.
“Good, fun product”
Customer service resolved my T-shirt issue quickly and satisfactorily.
“Great customer service. I had an issue with a T-shirt I purchased .”
Men's bamboo socks developed a hole after only one morning.
“a hole appeared with his big toe sticking out”
No responses to emails and the given phone number was wrong.
“despite 3 emails I have had no reply.”
Delayed dispatch, wrong size sent, and no refund after return.
“paid extra for a faster delivery and they took 10 days to dispatch the item.”
Customer service quickly corrected the shipping address before dispatch.
“Helen got back to me with a great solution!”
New T-shirts were very thin, slightly see-through and poorly packaged.
“they are so thin if you hold it up you can see through them”
Order not delivered within expected time; customer fears being scammed.
“It's now Saturday 20th December, still no delivery.”
Wrong size arrived but a correct replacement was sent within days.
“they then sent a replacement in the correct size within a few days.”
Paid £35 for a sweatshirt that arrived blank with no print.
“£35 for a sweatshirt with no print on it whatsoever.”
No order number provided and no response to online help enquiries.
“there was no order number and no information about likely delivery times.”
Order not despatched after a week with no communication.
“ordered over a week ago & item still not despatched & have received no communication”
Great product and ordering, but poor packaging diminished impression.
“Only reason not 5 star because rubbish packing for delivery.”
Next-day delivery not dispatched and customer received no reply.
“paid an extortionate amount for next day delivery and four days later it's still waiting to be dispatched?”
Order missed delivery window and customer still had no delivery.
“Was supposed to be for my Xmas party on the 11th. Waste of time”
Poor-quality, lightweight and tacky product that arrived late.
“Quality is very poor, definitely not premium brand”
Paid for first class postage but experienced poor, delayed delivery.
“Very poor service and even worse customer service.”
Bought many T-shirts; quality remains excellent after multiple washes.
“still looks good even after several washes.”
Customer service quickly replaced a marked T-shirt without fuss.
“it was replaced with no fuss - fantastic service”
Company upgraded delivery so garment arrived on time.
“they upgraded to fast track delivery to ensure my garment was delivered on time.”
Replacement was fast-tracked after prompt customer service reply.
“they replied within an hour to say my replacement would be fast tracked.”
Pleased with purchased T-shirt and material quality.
“Well pleased with T-shirt I purchased and quality of material.”
Ordering was easy and delivery was quick.
“Easy ordering process and quick delivery.”
Ethical company produces top-quality organic T-shirts and packaging.
“They use organic, fair trade cotton to make their T-shirts”
Delivered quickly as promised and product was very good.
“Delivered quickly as promised.”
Great designs, accurate sizing, top-quality fabric and fast processing.
“sizing is accurate, fabric top quality; wears and washes well.”
Easy ordering, good delivery, and excellent quality materials used.
“great reproduction design, excellent fit, quality materials used”
Arrived quickly with good quality material and accurate sizing.
“Good quality material. Size chart was accurate.”
Soft cotton tee fits to size and washes well.
“Tee shirt is great - beautiful soft cotton soft cotton, fits to size.”
First t-shirt purchase had good quality and fit.
“I was really pleased with the quality and the fit of said t-shirt.”
Top quality tees and reliable customer service make a trusted gift.
“Shirtbox ranks among my top in terms of customer service and customer experience”
Wide variety with brilliant quality at great prices.
“brilliant quality at great prices- highly recommended”
Colour labelled denim blue actually appeared green on receipt.
“it said denim blue on label but it is green in real ,”
T-shirt arrived within ten days to Sydney, very good service.
“received within 10 days of placing my order.”
Delivery delayed but t-shirt quality and fit were excellent.
“Took longer to deliver than expected however it was worth the wait.”
Eye-catching designs with first-class quality delighted my partner.
“You just know the quality will be first class and the choice of colours is excellent.”
Humorous t-shirts made holidays more fun with clean-style humour.
“clean-style humor and sometimes awfully spot-on, funny t-shirts”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shirtbox is an online retailer focused on printed apparel and casual clothing. Its site includes product pages with size charts, fabric details, and high-resolution images. Customers place orders through an online checkout and can choose different shipping speeds. Returns and exchanges are handled through customer support channels and the order portal. Product care and sizing pages aim to help shoppers choose the right items.