Many customers mention fast delivery, polite drivers, and a simple online ordering process. Several reviews point to clear product pages and easy assembly for standard builds. Another group reports major faults, including warped or split timber, leaks, and missing panels. A smaller but vocal set describes long delivery waits and delivery promises that were not kept.
Examples from available reviews (Apr 2019 – Feb 2026).
Speedy service with polite, helpful delivery.
“Great speedy service and polite helpful delivery”
Shed arrived on time; impressive quality though a two-person build.
“I was extremely impressed with the quality of the shed”
Timber poor quality with knots and gaps; delivery date changed.
“Very poor product timber was full of knots”
Delivery delayed well beyond advertised lead time causing major disruption.
“DON'T BUY FROM THEM!!!”
Most service feedback highlights on-time deliveries and helpful drivers or agents. Reviews often mention staff calling ahead, carrying items into gardens, and sorting small delivery problems when contacted. A smaller cluster describes long delays, missed commitments, and refusals on refunds.
Several reviewers mention good prices, free fast delivery, and occasional free accessories. Some shoppers note clear pricing and practical payment options on the site. A few reviews flag differences between the online listing and what arrived.
Customers frequently describe ordering as quick and easy, with simple online date selection. Many reviews say product pages give clear descriptions and dimensions. A minority find the assembly instructions lacking or too basic.
Positive reviews describe deliveries that arrive well packed and materials that feel solid for sheds, planters, and summerhouses. Several low-rated reviews report serious problems, including warped or split panels, gaps in tongue-and-groove boards, leaks, and missing parts. Some customers say items arrived dirty or point to weak supplier quality control.
Many reviews praise quick replies, clear delivery updates, and being able to reach a real person by phone. Customers often mention useful pre-delivery emails with instructions and timely calls from drivers. Key complaints include inaccurate stock information and suppliers not keeping promises.
Experiences range from smooth buying and strong service to sharp frustration over faults and delays. Many five-star reviews focus on delivery, helpful drivers, and straightforward assembly. Lower-rated reviews tend to centre on quality problems, missing parts, and long lead times.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Speedy service with polite, helpful delivery.
“Great speedy service and polite helpful delivery”
Online discount issue was resolved well by an agent.
“I couldn't get the discount online”
No problems placing the order.
“GOOD NO PROBLEM ORDERING”
Order placement was easy and quick with flexible delivery dates.
“Easy to place order, everything completed in minutes.”
Ordering and selecting a delivery date was easy.
“The ordering and picking a delivery date was easy to do”
Delivery date mismatch resolved without fuss after contacting them.
“No fuss Thanks”
So far impressed; delivery, service and product quality were excellent.
“Delivery, service and quality of product all excellent.”
Shed was easy to erect solo, but wrong size screws were sent.
“i was sent the wrong size screws.”
The company's agents were extremely helpful and supportive.
“Extremely helpful agents”
Easy ordering with good service and helpful staff.
“Easy to order good service helpful staff”
Repeat customer kept informed and helped by delivery; product easy to assemble.
“Delivery driver couldn’t have been more helpful”
Arrival was on time with a friendly helpful driver.
“Arrived on time with a friendly and helpful driver”
Easy online purchase and helpful communication about delivery and instructions.
“they emailed me construction instructions so I knew what tools to take with me.”
Fast response, great communication and polite delivery; shed arrived without flaws.
“Such a fast response and great communication every step of the way.”
Good communication and on-time delivery with a pleasant driver.
“Good communication On time Very pleasant and helpful delivery driver”
Genuine excellent service with quick, easy home delivery.
“Quick and easy home delivery!”
Informed of delivery; faulty windows will be replaced without issue.
“they will be replaced without any quibble.”
Great service from the company.
“Great service”
Website easy to navigate with clear descriptions and good price.
“Easily navigated site, clear descriptions, great price!”
Shed arrived soiled on delivery, indicating poor condition.
“Soiled shed”
Service and delivery were easy and excellent; product looks decent.
“Very good service.”
Ordering and delivery were great, but materials and instructions were poor.
“quality of materials is not great; tongue & groove panels have gaps”
Driver called, carried shed to base; instructions clear and parts fitted.
“carried shed through to the base in garden”
Ordering was easy and price was good with quick free delivery.
“Easy to order and a good price item with free quick delivery.”
Shed arrived on time; impressive quality though a two-person build.
“I was extremely impressed with the quality of the shed”
Shed arrived as promised, well packed and in good condition.
“arrived when they said it would, well packed and in good condition.”
Ordering to delivery was straightforward and timely.
“Straightforward process from ordering to delivery.”
Good experience; found what I was looking for, awaiting product.
“Good experience, found what I was looking for”
Planter was great quality and delivery man was helpful.
“A great quality planter.”
Shed leaked after one night's rain; customer services confirmed not waterproof.
“the shed walls were not watertight”
The product advertisement was considered good by reviewer.
“Good product advert”
Two panels were missing, delaying completion while awaiting replacements.
“Two panels short.”
Product was great, well priced with quick delivery.
“Great product, excellent price and a really quick delivery”
Delivered on time; slight window warp was replaced promptly.
“Mini greenhouse delivered bang on time with great communication.”
Quick, helpful service with short delivery wait and good price.
“Not a long wait for delivery and a good price.”
Good product range and quality, included free solar light and options.
“Great quality & Good product range - with a free solar light; and payment options”
Easy ordering, great communication and quick delivery from friendly driver.
“Easy to order great communication and a quick delivery from an extremely friendly driver.”
Calls connect to a real person without long on-hold times.
“I get to speak to a real person and I don’t get out on hold for ages-”
Really pleased with the quality of the materials used.
“Really pleased with the quality of the materials used.”
Excellent service and highly recommended; quality summerhouse praised.
“Excellent Service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shedstore is a UK online retailer focused on garden buildings and outdoor storage. The range covers timber sheds, summerhouses, log cabins, greenhouses, and garden accessories, with product pages showing dimensions, materials, and photos. The site offers delivery across mainland Britain, and product pages list lead times and delivery services. Customers can reach support by phone or email, and many products include installation guidance. Individual listings also show payment options and add-ons such as floors and shelving.