Many customers mention fast delivery, polite drivers, and a simple online ordering process. Several reviews point to clear product pages and easy assembly for standard builds. Another group reports major faults, including warped or split timber, leaks, and missing panels. A smaller but vocal set describes long delivery waits and delivery promises that were not kept.
Examples from available reviews (Apr 2019 – Feb 2026).
Speedy service with polite, helpful delivery.
“Great speedy service and polite helpful delivery”
Shed arrived on time; impressive quality though a two-person build.
“I was extremely impressed with the quality of the shed”
Timber poor quality with knots and gaps; delivery date changed.
“Very poor product timber was full of knots”
Delivery delayed well beyond advertised lead time causing major disruption.
“DON'T BUY FROM THEM!!!”
Most service feedback highlights on-time deliveries and helpful drivers or agents. Reviews often mention staff calling ahead, carrying items into gardens, and sorting small delivery problems when contacted. A smaller cluster describes long delays, missed commitments, and refusals on refunds.
Several reviewers mention good prices, free fast delivery, and occasional free accessories. Some shoppers note clear pricing and practical payment options on the site. A few reviews flag differences between the online listing and what arrived.
Customers frequently describe ordering as quick and easy, with simple online date selection. Many reviews say product pages give clear descriptions and dimensions. A minority find the assembly instructions lacking or too basic.
Positive reviews describe deliveries that arrive well packed and materials that feel solid for sheds, planters, and summerhouses. Several low-rated reviews report serious problems, including warped or split panels, gaps in tongue-and-groove boards, leaks, and missing parts. Some customers say items arrived dirty or point to weak supplier quality control.
Many reviews praise quick replies, clear delivery updates, and being able to reach a real person by phone. Customers often mention useful pre-delivery emails with instructions and timely calls from drivers. Key complaints include inaccurate stock information and suppliers not keeping promises.
Experiences range from smooth buying and strong service to sharp frustration over faults and delays. Many five-star reviews focus on delivery, helpful drivers, and straightforward assembly. Lower-rated reviews tend to centre on quality problems, missing parts, and long lead times.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Premade panels were warped and split; company offered unsatisfactory resolutions.
“timber was warped and split”
Delivery took three months; shed was flimsy and customer care poor.
“Delivery took 3 months”
Staff ensured delivery before holiday and reviewer recommended them.
“made sure it was here before we went away”
Delivery delayed, instructions inadequate and promised collection not arranged.
“instructions were difficult and too simplistic to follow”
Order and erection took ten weeks with missing parts and quality issues.
“took 10 weeks in all”
Timber poor quality with knots and gaps; delivery date changed.
“Very poor product timber was full of knots”
Company provided false stock information and poor supplier management.
“Complete falsehoods and lies as to stock availability”
I bought a compost bin from Shedstore, and I want to write a review. Your service was very friendly and helpful, and the shipping was a lot quicker than I expected. The compost bin itself looks great - it's just as big as I wanted It.But, you have to improve in providing the same bins like in the website. What I got was slightly different from what is at the site. All in all, the shopping experience was extremely good, and I'm sure that any other feedback you get will be just as positive as this. Thanks for such a pleasant experience!
Delivery delayed well beyond advertised lead time causing major disruption.
“DON'T BUY FROM THEM!!!”
Bottom frame didn't fit and store refused refund after erection.
“bottom frame doesn't fully fit the actual shed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shedstore is a UK online retailer focused on garden buildings and outdoor storage. The range covers timber sheds, summerhouses, log cabins, greenhouses, and garden accessories, with product pages showing dimensions, materials, and photos. The site offers delivery across mainland Britain, and product pages list lead times and delivery services. Customers can reach support by phone or email, and many products include installation guidance. Individual listings also show payment options and add-ons such as floors and shelving.