Customers often mention fast delivery and replacement parts that are easy to get. Many praise strong suction, simple handling, and how well it picks up pet hair. Another clear group describes faults that never get fixed, missing items, and refunds that arrive late or not at all. Support gets both standout praise for specific agents and repeated criticism for slow or unhelpful replies.
Examples from available reviews (Dec 2021 – Feb 2026).
Replacement vacuum arrived within 24 hours, very helpful for pet owners.
“The new vacuum arrived in 24 hours to save the day.”
Returned item five weeks ago and still no refund despite promises.
“I have not received a refund”
Superb suction, lasting battery, cleans better than Dyson.
“The suction is superb.”
Carpet cleaner is user-unfriendly, soaks carpets and shows error lights.
“My carpet is SOAKED.”
Many reviews describe next-day delivery, quick replacement parts, and helpful one-to-one support. A contrasting group says orders never shipped, parts were missing on arrival, and repairs were complicated or refused. Several complaints highlight refunds that ran overdue and warranty exchanges that dragged on.
Many customers describe good value when buying during offers and like the performance for the price. Some say products fell short after a short time and call promotions unreliable. A few isolated comments describe the purchase as poor value for money.
Customers often mention easy setup, lightweight cordless use, and effective cleaning in tight spaces. For some models, battery life and small dust bins come up repeatedly as practical limits. A few users point to awkward switch placement and trouble reaching narrow nooks.
Multiple reviews highlight strong suction, solid cleaning results, and well-considered design features. Others report early breakdowns, plastics that feel cheap, and a small number of machines that soak carpets or lose suction. Negative reviews also include repeated part failures.
Several reviewers appreciate regular order updates and clear delivery tracking. Others describe support that doesn’t reply, too many marketing texts, and couriers leaving parcels despite instructions. Communication around delivery varies widely from one order to the next.
Feedback splits between high satisfaction with performance and fast fulfilment, and strong dissatisfaction tied to support and delivery problems. Positive reviews stress clean results for pet owners and quick replacements. Negative reviews focus on refunds that never get resolved, missing items, and unhelpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Product matched description and was delivered quickly.
“As described, very quick delivery.”
Easy to assemble and effective, but bin small and battery runtime limited.
“dust bin is quite small so needs emptying more often”
Quick delivery, great price, strong warranty and excellent performance.
“fantastic warranty and works absolutely superbly !”
Delivered promptly and effectively removes pet hair, especially on stairs.
“Does a good job on getting rid of pet hair on stair carpet especially with the attachment.”
Steam mop failed within three uses and customer service hasn't replied.
“It has stopped working on 3rd use.”
Spare part was easy to find online and delivered promptly.
“The spare part for my shark vacuum cleaner was easy to find on line and was delivered in good time.”
Delivery and product quality were excellent; purchase process quick and easy.
“Excellent delivery and quality of product.”
Hoover arrived with missing parts and promised replacement hasn't arrived.
“The hoover arrived with many missing bits”
Replacement vacuum arrived within 24 hours, very helpful for pet owners.
“The new vacuum arrived in 24 hours to save the day.”
Products are brilliant and delivery was very quick.
“Products are brilliant and it was delivered so quickly”
Ionel provided empathetic customer service, organising collection and replacement.
“I spoke to Ionel who found a solution that worked for me.”
Dealing with Shark was easy and efficient.
“easy & efficient to deal with”
Phone customer service was good and delivery next-day.
“Ordered one day, and delivered the next.”
Purchase was easy and delivery was prompt.
“Easy to purchase and prompt delivery.”
Replaced manual scrubbing; very effective and quick cleaning.
“Total game changer”
First Shark liftaway hoover purchase described as brilliant.
“I have to say its "brilliant.”
Consistently good service; replacement part delivered promptly.
“Always good service from Shark.”
Item was delivered on time and reviewer pleased.
“Delivered on time for the wife.”
Replacement part order was delivered promptly.
“Order replacement part which was delivered very promptly.”
Super quick delivery, arrived the day after ordering.
“Super quick delivery. I ordered on a Sunday and it arrived on the Monday.”
Replacement left outside; customer service rude and refused resolution.
“customer service have been very rude”
Robot doesn't vacuum effectively; cup fills and redeposits hair and debris.
“It doesn't vacuum at all.”
Repeated part failures and slow, unhelpful warranty service from Shark.
“not a single one of them have been helpful.”
Product is amazing, stylish and delivered promptly.
“Amazing product and stylish a good buy.”
Helpful customer service corrected my order and reordered.
“very helpful lady other end helped me”
Purchased Shark hairdryer and found it fabulous and recommendable.
“its fabulous i definitely recommend buying one.”
Cordless vacuum arrived quickly and works well with useful features.
“Having a good machine makes for happy housekeeping.”
Order was delivered promptly and as expected.
“Ordered delivered promptly”
Well designed, easy to use and clean but plastic screws are poor.
“It’s a well designed, well thought out cleaner.”
Product performs well and meets expectations.
“Great product.”
Easier to push than Dyson with collapsible stem for tight spaces.
“The shark is much easier to.push and the stem is colapsable so easier for under the table”
Item arrived the day after ordering, speedy service.
“Speedy service; item arrived tye day after ordering.”
The service received was excellent and satisfactory.
“Excellent service.”
Product was good but courier left parcel outside ignoring instructions.
“Unfortunately let down by the courier service used who dumped my parcel on the doorstep instead of leaving in our secure porch as instructed.”
They sent the item I ordered.
“You sent the item i ordered”
Very happy with the hoover purchase.
“Great hoover. Very happy.”
Very happy with purchase, bought during an offer.
“Very happy with my purchase.”
Customer service was prompt, professional and highly recommended.
“Prompt and professional.”
Replacement part was easy to find and delivered next day.
“Easy to find the part I needed, and next day delivery - what could be better?”
Shark devices liked, but customer support refused repair assistance.
“the only thing they can do is to offer me a 30% discount in a new device.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shark Clean designs and makes household cleaning appliances. Its range includes upright and cordless vacuum cleaners, lift-away models, steam mops, carpet cleaners, and hair dryers. The company also supplies spare parts and accessories for its machines. Shark Clean sells through its own online channels and through retailers. Products focus on home users and pet owners, with features such as powerful suction, lift-away modules, and LED lighting.