Skip to content
We Collect & Analyse Reviews

Shabby Store
Experiences & Reviews

Shabby Store is an online home furnishings retailer operating via an e-commerce website, aimed at customers seeking furniture and home décor. People searching reviews for this retailer commonly look for information about delivery reliability, returns and refunds, product condition on arrival, and customer support performance.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 11d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviewers report delayed or missing deliveries and unfulfilled orders; a small number describe timely delivery and helpful couriers.

Share
25%
Weak
💰

Value for money

Many customers report lost payments, denied refunds or needing card-provider interventions; a minority describe successful orders or refunds.

Share
19%
Weak
⚡

User experience

A few reviewers praised easy online purchasing and checkout; others reported website downtime, failed orders or unclear order status updates.

Share
5%
Mixed
🔧

Product quality

Several reviews describe items arriving damaged or incomplete; a small number praise the condition and quality of delivered furniture.

Share
5%
Weak
📞

Communication

Numerous reviewers report unanswered emails, limited phone support and poor delivery notifications; a few note initial replies that then stopped.

Share
20%
Weak
⭐

Overall experience

Overall sentiment is negative: repeated complaints about non-delivery, refunds and poor responses, with occasional positive delivery experiences reported.

Share
26%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
C Thorpe
trustpilot.com Sep 30, 2025

Excellent Service!

I took a chance on this company - spending a few hundred pounds. I WAS ABSOLUTELY BLOWN AWAY!!! The ease to purchase - the SPEED in delivery and the Q...

D
Debbie Lemon
trustpilot.com Sep 30, 2025

No order received and bank won’t refund Having ordered a mirror fit £454 in…

Having ordered a mirror fit £454 in November which never arrived despite a number of emails promising it would arrive, my card provider won’t issue a...

M
Mona
trustpilot.com Sep 30, 2025

Very Poor Customer Service

I never leave reviews because I think we all make mistakes but I am very disappointed with this company avoid at all cost. I ordered a mirror last yea...

T
Thatguydannyc - Twitch
trustpilot.com Sep 30, 2025

Fraud

Awful, fraud website!!! You spend hundreds on furniture which never arrives, no refund given. Their website states it can take 8 weeks...

R
Roger White
trustpilot.com Sep 30, 2025

Never received my order or any…

Never received my order or any explanation as...

M
Matthew Edmonds
trustpilot.com Sep 30, 2025

Scammers..

Scammers... Don't buy from these. Ordered something in December......

N
Ning Tse
trustpilot.com Sep 30, 2025

Very bad

Very bad. Took the money and never received the product. I have tried to contact the customer serv...

A
Anna Marshall
trustpilot.com Sep 30, 2025

I ordered a mirror which I then…

I ordered a mirror which I then returned in December. I have since been chasing a credit note. It is now March. My em...

U
Umair
trustpilot.com Sep 30, 2025

Never received order after 2 months

Never received order after 2 months. Claimed money ba...

A
Amy Johnson
trustpilot.com Sep 30, 2025

If I could rate 0 stars I would

If I could rate 0 stars I would. I think she level is service I have been shown is absolutely shocking. I ordered x3 mirror wall art back in NOVEMBER...

E
Emma Hinde
trustpilot.com Sep 30, 2025

Do not order!!!!!!

This company knew what they were doing, still taking orders knowing the...

B
Brenda stevenson
trustpilot.com Sep 30, 2025

Ordered a set of tables on new years…

Ordered a set of tables on new years eve and still waiting. Iv sent 2 emails...

M
Mrs Diane Clarke
trustpilot.com Sep 30, 2025

Sad story and angry customer After a…

Sad story and angry customer After a long wait my item finally arrived but broken in pieces on 14th December . A replacement was...

K
Kate
trustpilot.com Sep 30, 2025

Absolute theives

Absolute theives. Took my money and didn’t send goods now I read...

H
Hayley Storey
trustpilot.com Sep 30, 2025

Please read further down the comments……

Please read further down the comments… the company has gone into liquidation:( I received my order which was damaged, no response to email after I sen...

R
Rachael Roseman
trustpilot.com Sep 30, 2025

I ordered a chaise in November 2021 and…

I ordered a chaise in November 2021 and was told it would be delivered in the new year but still no delivery . I’ve emailed them several times and rec...

C
C. Warren
trustpilot.com Sep 30, 2025

Avoid at all costs

Avoid at all costs! Order in November, at lea...

J
Joanne Fieldson
trustpilot.com Sep 30, 2025

I placed an order on the 05 January…

I placed an order on the 05 January still haven't r...

G
Gillian Rose
trustpilot.com Sep 30, 2025

I placed an order in November and…

I placed an order in November and didn’t not receive it despi...

T
Tyba Sara Mughal
trustpilot.com Sep 30, 2025

FRAUDSTERS

I ordered a chaise in November 2021 and was promised it would be delivered before Christmas but nothing came. I emailed them 7x and received email res...

Share Your Experience

Help other customers by sharing your experience with Shabby Store. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews in this dataset show recurring issues around order fulfilment, refunds and customer responsiveness. Multiple customers report not receiving items or receiving damaged goods, and many describe unanswered emails and difficulty obtaining refunds. There are a small number of positive experiences reporting good delivery speed and product quality. If you consider ordering, check your payment protections, keep records of communications and consider using a card that supports chargebacks. For buyers researching Shabby Store, prioritise delivery, returns and payment-safety checks before purchase.