Reviews in this dataset show recurring issues around order fulfilment, refunds and customer responsiveness. Multiple customers report not receiving items or receiving damaged goods, and many describe unanswered emails and difficulty obtaining refunds. There are a small number of positive experiences reporting good delivery speed and product quality. If you consider ordering, check your payment protections, keep records of communications and consider using a card that supports chargebacks. For buyers researching Shabby Store, prioritise delivery, returns and payment-safety checks before purchase.
Examples from available reviews (Nov 2022 – Feb 2026).
Purchase was easy, delivery fast and product quality was outstanding.
“the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING.”
Order never arrived and bank refuses refund after company administration.
“Having ordered a mirror fit £454 in November which never arrived”
Mirror arrived damaged and emails asking for refund were ignored.
“I ordered a mirror last year it was on sale and it arrived damaged after a long wait.”
Paid £70, received no response from customer service and no goods.
“Took £70 from me.”
Most reviewers report delayed or missing deliveries and unfulfilled orders; a small number describe timely delivery and helpful couriers.
Many customers report lost payments, denied refunds or needing card-provider interventions; a minority describe successful orders or refunds.
A few reviewers praised easy online purchasing and checkout; others reported website downtime, failed orders or unclear order status updates.
Several reviews describe items arriving damaged or incomplete; a small number praise the condition and quality of delivered furniture.
Numerous reviewers report unanswered emails, limited phone support and poor delivery notifications; a few note initial replies that then stopped.
Overall sentiment is negative: repeated complaints about non-delivery, refunds and poor responses, with occasional positive delivery experiences reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Purchase was easy, delivery fast and product quality was outstanding.
“the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING.”
Order never arrived and bank refuses refund after company administration.
“Having ordered a mirror fit £454 in November which never arrived”
Mirror arrived damaged and emails asking for refund were ignored.
“I ordered a mirror last year it was on sale and it arrived damaged after a long wait.”
Paid for furniture which never arrived and no refund was provided.
“Awful, fraud website!!! You spend hundreds on furniture which never arrives, no refund given.”
Order never received and no explanation provided.
“Never received my order or any explanation as to why.”
Paid £70, received no response from customer service and no goods.
“Took £70 from me.”
Money taken but product not delivered and no customer service replies.
“Took the money and never received the product.”
Returned a mirror and has received no credit or reply for months.
“I have since been chasing a credit note.”
Order not received after two months; card provider claim made.
“Never received order after 2 months.”
Part of order missing and no updates or compensation offered.
“I ordered x3 mirror wall art back in NOVEMBER 2021, but only received x2 mirror wall art.”
Company allegedly took orders while in liquidation, described as thieves.
“still taking orders knowing the company was in the process of liquidation THIEVES!!”
Order delayed and customer service did not reply to emails.
“Iv sent 2 emails and never even replied back .”
Item arrived broken and promised replacement never materialised.
“my item finally arrived but broken in pieces on 14th December .”
Money taken and goods not sent; now company appears bust.
“Absolute theives. Took my money and didn’t send goods”
Damaged order; no response, but card provider refunded the purchase.
“I received my order which was damaged, no response to email after I sent photos..”
Chaise not delivered, communication stopped and website is down.
“I ordered a chaise in November 2021 and was told it would be delivered in the new year but still no delivery .”
Order not received and multiple emails received no response.
“Avoid at all costs! Order in November, at least 8 emails nil response and no order received”
Order placed in January not received and emails ignored.
“still haven't received it have sent millions of emails no response”
Order placed in November never arrived despite many promised deliveries.
“I placed an order in November and didn’t not receive it”
Chaise not delivered, repeated unfulfilled promises and website is down.
“it is February 2022 and now I get an automated response and the website is down!”
Wrong item delivered and correct item later declared unavailable.
“wrong item was finally delivered to my house on 14th August.”
Item arrived damaged and customer service was poor.
“Came damaged. Poor customer service.”
Numerous emails about weeks-old order received no response.
“I have emailed them several times regarding my order that I placed weeks ago no response”
Large ginger jar arrived quickly and looked absolutely stunning.
“it is absolutely stunning, it also arrived in very quick time .”
Delivery quick but assembly was difficult due to misaligned holes.
“The pre marked holes for the drawer runners didn’t align so the drawers didn’t fit.”
Glasses arrived broken due to inadequate packaging and were dangerous.
“Broken glass on arrival.”
Mirrors were beautiful and of good quality.
“Beautiful mirrors, good quality.”
Reviewer says they love this site.
“Love this site bought mismanagement xervice”
Stool looks great and delivery was prompt with order updates.
“kept up to date with the progress of my order”
First-time buyer impressed by quick delivery and good communication.
“arrived really quick and was kept informed on delivery time”
Chairs good quality though slightly darker; delivery issues resolved.
“Had a few issues with delivery but Benjamin from the shabby team sorted this out quickly”
Dressing table stool is attractive and customer service was good.
“Dressing table stool is beautiful and classy.”
Hasn't used the throws yet, waiting for dog to leave.
“Not used the throws yet waiting for the dog to go to its owner”
I recently used Website Builder by 123 Reg to create my new website and I must say, it was an absolute breeze. The user-friendly interface made the entire process extremely simple, even for someone like me who isn't very tech-savvy. It allowed me to easily customize everything from my chosen layout to the text and images on my site.
One thing that stood out to me about their service was that it was completely free! No credit card required whatsoever. This is rare when it comes to building a good professional-looking website online these days as many other services require payments upfront, which can set you back quite a bit.
Overall, I had a great experience with using Website Builder by 123 Reg and would gladly recommend them to anyone needing help creating their own website without having any prior or in-depth technical knowledge.
Two boxes arrived on time as promised.
“Delivered on time as promised.”
Quick response and delivery; would use again.
“Very good quick response an delivery will use again”
Bar stools arrived quickly, were easy to assemble and look great.
“they arrived 2 days later .. they were east to put together and look great”
Smooth process, prompt responses and excellent delivery; very satisfied.
“Process was so easy. All enquries were dealt with promptly.”
Very happy with purchase and will use again.
“Very happy with my purchase. Definitely I'll use next time .”
Table dimensions differed from description and a refund was requested.
“the dimensions of the table were not as stated in the description.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shabby Store is an online home furnishings retailer operating via an e-commerce website, aimed at customers seeking furniture and home décor. People searching reviews for this retailer commonly look for information about delivery reliability, returns and refunds, product condition on arrival, and customer support performance.