Reviews split between buyers who got their items quickly and customers who say nothing arrived and their money was lost. Positive comments point to fast dispatch, reliable tracking, and well-made furniture. Negative feedback centres on missing orders, damaged deliveries, and refund requests that went unanswered. Many also mention broken items and little or no response from support.
Examples from available reviews (Nov 2022 – Mar 2026).
Order never arrived and bank refuses refund after company administration.
“Having ordered a mirror fit £454 in November which never arrived”
Money taken and goods not sent; now company appears bust.
“Absolute theives. Took my money and didn’t send goods”
Purchase was easy, delivery fast and product quality was outstanding.
“the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING.”
Stool looks great and delivery was prompt with order updates.
“kept up to date with the progress of my order”
Service feedback is sharply split. Many reviewers say payments were taken but goods never arrived, with no progress on refunds. Others describe on-time deliveries, accurate tracking, and orders fulfilled as expected.
Several reviews describe losing money when items did not arrive and refunds were not paid. Other reviewers say the products matched expectations and felt worth the price. A few mention getting refunds back through card providers.
Experiences vary. Positive accounts mention an easy-to-use website, simple ordering, and clear delivery updates. Negative accounts describe the site going offline, automated replies, and emails that were not answered.
Views on product quality are mixed. Many reviewers report items arriving damaged or packaged poorly. Others say mirrors, chairs, and decorative pieces looked good and felt well made.
Communication comes up often in negative feedback. Many reviewers say emails were ignored and promised replies never came. A smaller group reports quick responses, with named staff members sorting out problems.
Overall sentiment is polarised. Several five-star reviews highlight fast delivery and good product quality, while many one-star reviews claim missing orders, refunds not paid, and enquiries left unanswered. Customers describe very different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Purchase was easy, delivery fast and product quality was outstanding.
“the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING.”
Order never arrived and bank refuses refund after company administration.
“Having ordered a mirror fit £454 in November which never arrived”
Mirror arrived damaged and emails asking for refund were ignored.
“I ordered a mirror last year it was on sale and it arrived damaged after a long wait.”
Paid for furniture which never arrived and no refund was provided.
“Awful, fraud website!!! You spend hundreds on furniture which never arrives, no refund given.”
Order never received and no explanation provided.
“Never received my order or any explanation as to why.”
Paid £70, received no response from customer service and no goods.
“Took £70 from me.”
Money taken but product not delivered and no customer service replies.
“Took the money and never received the product.”
Returned a mirror and has received no credit or reply for months.
“I have since been chasing a credit note.”
Order not received after two months; card provider claim made.
“Never received order after 2 months.”
Part of order missing and no updates or compensation offered.
“I ordered x3 mirror wall art back in NOVEMBER 2021, but only received x2 mirror wall art.”
Company allegedly took orders while in liquidation, described as thieves.
“still taking orders knowing the company was in the process of liquidation THIEVES!!”
Order delayed and customer service did not reply to emails.
“Iv sent 2 emails and never even replied back .”
Item arrived broken and promised replacement never materialised.
“my item finally arrived but broken in pieces on 14th December .”
Money taken and goods not sent; now company appears bust.
“Absolute theives. Took my money and didn’t send goods”
Damaged order; no response, but card provider refunded the purchase.
“I received my order which was damaged, no response to email after I sent photos..”
Chaise not delivered, communication stopped and website is down.
“I ordered a chaise in November 2021 and was told it would be delivered in the new year but still no delivery .”
Order not received and multiple emails received no response.
“Avoid at all costs! Order in November, at least 8 emails nil response and no order received”
Order placed in January not received and emails ignored.
“still haven't received it have sent millions of emails no response”
Order placed in November never arrived despite many promised deliveries.
“I placed an order in November and didn’t not receive it”
Chaise not delivered, repeated unfulfilled promises and website is down.
“it is February 2022 and now I get an automated response and the website is down!”
Wrong item delivered and correct item later declared unavailable.
“wrong item was finally delivered to my house on 14th August.”
Item arrived damaged and customer service was poor.
“Came damaged. Poor customer service.”
Numerous emails about weeks-old order received no response.
“I have emailed them several times regarding my order that I placed weeks ago no response”
Large ginger jar arrived quickly and looked absolutely stunning.
“it is absolutely stunning, it also arrived in very quick time .”
Delivery quick but assembly was difficult due to misaligned holes.
“The pre marked holes for the drawer runners didn’t align so the drawers didn’t fit.”
Glasses arrived broken due to inadequate packaging and were dangerous.
“Broken glass on arrival.”
Mirrors were beautiful and of good quality.
“Beautiful mirrors, good quality.”
Reviewer says they love this site.
“Love this site bought mismanagement xervice”
Stool looks great and delivery was prompt with order updates.
“kept up to date with the progress of my order”
First-time buyer impressed by quick delivery and good communication.
“arrived really quick and was kept informed on delivery time”
Chairs good quality though slightly darker; delivery issues resolved.
“Had a few issues with delivery but Benjamin from the shabby team sorted this out quickly”
Dressing table stool is attractive and customer service was good.
“Dressing table stool is beautiful and classy.”
Hasn't used the throws yet, waiting for dog to leave.
“Not used the throws yet waiting for the dog to go to its owner”
I recently used Website Builder by 123 Reg to create my new website and I must say, it was an absolute breeze. The user-friendly interface made the entire process extremely simple, even for someone like me who isn't very tech-savvy. It allowed me to easily customize everything from my chosen layout to the text and images on my site.
One thing that stood out to me about their service was that it was completely free! No credit card required whatsoever. This is rare when it comes to building a good professional-looking website online these days as many other services require payments upfront, which can set you back quite a bit.
Overall, I had a great experience with using Website Builder by 123 Reg and would gladly recommend them to anyone needing help creating their own website without having any prior or in-depth technical knowledge.
Two boxes arrived on time as promised.
“Delivered on time as promised.”
Quick response and delivery; would use again.
“Very good quick response an delivery will use again”
Bar stools arrived quickly, were easy to assemble and look great.
“they arrived 2 days later .. they were east to put together and look great”
Smooth process, prompt responses and excellent delivery; very satisfied.
“Process was so easy. All enquries were dealt with promptly.”
Very happy with purchase and will use again.
“Very happy with my purchase. Definitely I'll use next time .”
Table dimensions differed from description and a refund was requested.
“the dimensions of the table were not as stated in the description.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shabby Store is an online retailer selling home furniture and decorative items. Its range includes chairs, mirrors, stools, jars, glassware, and soft furnishings. Orders are placed on its website and delivered via courier services. Product pages include descriptions, dimensions, and images to help customers choose. Customers can reach the business by email and through the website order pages.