Reviews in this dataset show recurring issues around order fulfilment, refunds and customer responsiveness. Multiple customers report not receiving items or receiving damaged goods, and many describe unanswered emails and difficulty obtaining refunds. There are a small number of positive experiences reporting good delivery speed and product quality. If you consider ordering, check your payment protections, keep records of communications and consider using a card that supports chargebacks. For buyers researching Shabby Store, prioritise delivery, returns and payment-safety checks before purchase.
Examples from available reviews (Nov 2022 – Feb 2026).
Purchase was easy, delivery fast and product quality was outstanding.
“the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING.”
Order never arrived and bank refuses refund after company administration.
“Having ordered a mirror fit £454 in November which never arrived”
Mirror arrived damaged and emails asking for refund were ignored.
“I ordered a mirror last year it was on sale and it arrived damaged after a long wait.”
Paid £70, received no response from customer service and no goods.
“Took £70 from me.”
Most reviewers report delayed or missing deliveries and unfulfilled orders; a small number describe timely delivery and helpful couriers.
Many customers report lost payments, denied refunds or needing card-provider interventions; a minority describe successful orders or refunds.
A few reviewers praised easy online purchasing and checkout; others reported website downtime, failed orders or unclear order status updates.
Several reviews describe items arriving damaged or incomplete; a small number praise the condition and quality of delivered furniture.
Numerous reviewers report unanswered emails, limited phone support and poor delivery notifications; a few note initial replies that then stopped.
Overall sentiment is negative: repeated complaints about non-delivery, refunds and poor responses, with occasional positive delivery experiences reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Chairs arrived quickly; two damaged in transit but replacements promised.
“two of them had little rips in them but I think that's down to the courier”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shabby Store is an online home furnishings retailer operating via an e-commerce website, aimed at customers seeking furniture and home décor. People searching reviews for this retailer commonly look for information about delivery reliability, returns and refunds, product condition on arrival, and customer support performance.