Reviews split between buyers who got their items quickly and customers who say nothing arrived and their money was lost. Positive comments point to fast dispatch, reliable tracking, and well-made furniture. Negative feedback centres on missing orders, damaged deliveries, and refund requests that went unanswered. Many also mention broken items and little or no response from support.
Examples from available reviews (Nov 2022 – Mar 2026).
Order never arrived and bank refuses refund after company administration.
“Having ordered a mirror fit £454 in November which never arrived”
Money taken and goods not sent; now company appears bust.
“Absolute theives. Took my money and didn’t send goods”
Purchase was easy, delivery fast and product quality was outstanding.
“the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING.”
Stool looks great and delivery was prompt with order updates.
“kept up to date with the progress of my order”
Service feedback is sharply split. Many reviewers say payments were taken but goods never arrived, with no progress on refunds. Others describe on-time deliveries, accurate tracking, and orders fulfilled as expected.
Several reviews describe losing money when items did not arrive and refunds were not paid. Other reviewers say the products matched expectations and felt worth the price. A few mention getting refunds back through card providers.
Experiences vary. Positive accounts mention an easy-to-use website, simple ordering, and clear delivery updates. Negative accounts describe the site going offline, automated replies, and emails that were not answered.
Views on product quality are mixed. Many reviewers report items arriving damaged or packaged poorly. Others say mirrors, chairs, and decorative pieces looked good and felt well made.
Communication comes up often in negative feedback. Many reviewers say emails were ignored and promised replies never came. A smaller group reports quick responses, with named staff members sorting out problems.
Overall sentiment is polarised. Several five-star reviews highlight fast delivery and good product quality, while many one-star reviews claim missing orders, refunds not paid, and enquiries left unanswered. Customers describe very different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Chairs arrived quickly; two damaged in transit but replacements promised.
“two of them had little rips in them but I think that's down to the courier”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shabby Store is an online retailer selling home furniture and decorative items. Its range includes chairs, mirrors, stools, jars, glassware, and soft furnishings. Orders are placed on its website and delivered via courier services. Product pages include descriptions, dimensions, and images to help customers choose. Customers can reach the business by email and through the website order pages.