Reviews indicate consistent strengths in customer support: many customers name advisors (for example Hamza, Mo, Issa, Tatiana) and describe fast live-chat or phone help. Common positive points include an easy ordering experience and occasional good discounts. Recurring issues include delivery problems, slow email responses in some cases, and a small number of reports of faulty or previously used items. Prospective buyers should check Sevenstore's delivery, returns and raffle policies before purchase, keep order confirmation and tracking details, and photograph any damaged or incorrect items on receipt to support returns or refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel never arrived and communication failed despite multiple contacts.
“Been trying to get my parcel since August.”
Customer service advisor Hamza resolved a faulty-garment issue quickly.
“Hamza was a brilliant customer service advisor”
Received a used pair of shoes and awaiting replacement.
“I RECEIVED USED SHOES...”
First purchase impressed by discount and next-day delivery.
“really great first buying experience”
Many reviewers single out named advisors for prompt, helpful service; a smaller number report delays or unprofessional behaviour in specific cases.
Some customers mention good prices or discounts improving value; a few cite paid orders not received, which undermines perceived value.
Ordering and site interactions are repeatedly described as easy and efficient; a minority report frustrating raffle systems or delivery headaches.
A small number of reviews report receiving faulty, used or cosmetically damaged items; some of these were subsequently resolved by support.
Live chat and named agents are frequently praised for clear, quick replies; others report slow or absent email responses and poor raffle updates.
Most reviewers describe a positive overall experience and repeat purchases; a minority report unresolved orders, delivery failures or quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am quite unsatisfied with the level of customer support I have received.
Despite the fact that my sneakers were sent in a size that was too small in addition to being the wrong color, the website was user-friendly, leading me to feel that the company cared about their customers' satisfaction.
and I said that I was in desperate need of the shoes on a professional level.
I emailed customer service to inquire about how I might return the sneakers if I lived outside of the United Kingdom, but have not received a response as of this writing.
If I do not receive a response within a short amount of time, I will cancel the payment.
This is plainly unprofessional behavior on the part of the individual.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sevenstore is an e-commerce retailer specialising in sneakers and streetwear from multiple brands. Consumers researching the company commonly look for information on product availability, shipping and returns, raffle launches and customer support channels. For authoritative details about policies, shipping zones and returns procedures, consult Sevenstore's official website or published terms and conditions.