Customers often point to fast fulfilment and competitive pricing as key positives. Many reviews name support agents and credit them with quick, effective fixes. Several accounts describe major problems, including lost returns, wrong items, and being asked to pay for returns. Fewer comments mention product issues such as sole delamination and items arriving used.
Examples from available reviews (Dec 2021 – Mar 2026).
Live chat agent processed a £117 refund immediately and explained timeframe.
“processed my refund of £117 straight away”
Returned expensive jackets yet Sevenstore declined refund despite delivery tracking.
“Sevenstore cant find it and have declined to refund me.”
Adidas trainers showed inner sole delamination within eight weeks.
“the inner soles in both trainer have delaminated inside 8 weeks.”
Received free next-day delivery and used multiple discounts, very happy.
“Ultra fast free next day delivery”
Most feedback praises live-chat agents by name for fast, practical help and immediate refunds. Several reviews say agents handled refunds and explained timeframes without needing escalation. A separate negative group describes cases that went nowhere, including returns treated as lost, requests to pay for returns, and “bot” handling that didn’t resolve the issue.
Many reviewers point to discounts, low prices, and promo codes that worked as the main value drivers. Comments tie easy ordering and the savings they felt to overall satisfaction. Very few reviews challenge the value.
Many comments mention quick dispatch and careful packaging that kept ordering smooth. Some customers report order mistakes or cosmetic issues that needed support to step in. Delivery or tracking problems also show up alongside the positive fulfilment notes.
Several reviews say items arrived well packed and as described. Other recurring comments report faults such as inner-sole delamination, receiving used items, and cosmetic defects that required replacement. These product complaints appear less often than service comments but stand out when they do.
Some reviews call out communication gaps, including missing confirmations, unanswered questions, and unclear updates on raffle orders. Others describe brief, helpful replies from live-chat agents. Communication issues are present but not the main theme.
Reviews show a clear split between many strong service interactions and several low-rated logistics or product problems. Positive experiences focus on named agents and fast fixes. Negative feedback centres on lost returns, wrong items, and occasional product defects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I am quite unsatisfied with the level of customer support I have received.
Despite the fact that my sneakers were sent in a size that was too small in addition to being the wrong color, the website was user-friendly, leading me to feel that the company cared about their customers' satisfaction.
and I said that I was in desperate need of the shoes on a professional level.
I emailed customer service to inquire about how I might return the sneakers if I lived outside of the United Kingdom, but have not received a response as of this writing.
If I do not receive a response within a short amount of time, I will cancel the payment.
This is plainly unprofessional behavior on the part of the individual.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sevenstore is a UK online retailer selling clothing, footwear, and accessories for men, women, and children. Its site features branded ranges and product pages with sizing, material, and care information. Customers order through standard online payment options and manage purchases in an account area. The company posts its returns and refunds policies and offers support via live chat and email. Orders ship with tracking from UK distribution points.