Reviews indicate consistent strengths in customer support: many customers name advisors (for example Hamza, Mo, Issa, Tatiana) and describe fast live-chat or phone help. Common positive points include an easy ordering experience and occasional good discounts. Recurring issues include delivery problems, slow email responses in some cases, and a small number of reports of faulty or previously used items. Prospective buyers should check Sevenstore's delivery, returns and raffle policies before purchase, keep order confirmation and tracking details, and photograph any damaged or incorrect items on receipt to support returns or refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel never arrived and communication failed despite multiple contacts.
“Been trying to get my parcel since August.”
Customer service advisor Hamza resolved a faulty-garment issue quickly.
“Hamza was a brilliant customer service advisor”
Received a used pair of shoes and awaiting replacement.
“I RECEIVED USED SHOES...”
First purchase impressed by discount and next-day delivery.
“really great first buying experience”
Many reviewers single out named advisors for prompt, helpful service; a smaller number report delays or unprofessional behaviour in specific cases.
Some customers mention good prices or discounts improving value; a few cite paid orders not received, which undermines perceived value.
Ordering and site interactions are repeatedly described as easy and efficient; a minority report frustrating raffle systems or delivery headaches.
A small number of reviews report receiving faulty, used or cosmetically damaged items; some of these were subsequently resolved by support.
Live chat and named agents are frequently praised for clear, quick replies; others report slow or absent email responses and poor raffle updates.
Most reviewers describe a positive overall experience and repeat purchases; a minority report unresolved orders, delivery failures or quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received free next-day delivery and used multiple discounts, very happy.
“Ultra fast free next day delivery”
Iffah responded within 15 minutes and resolved the issue promptly.
“they responded within 15 minutes of emailing customer service.”
Customer service sorted my issue straight away.
“Really helpful sorted out my issue straight away.”
Wrong item sent and customer asked to pay return; bot handling frustrated them.
“Sent completely the wrong item and then requested I pay to send it back.”
Customer service failed to offer a useful price adjustment or resolution.
“Despite this, no alternative goodwill solution was offered”
Returned expensive jackets yet Sevenstore declined refund despite delivery tracking.
“Sevenstore cant find it and have declined to refund me.”
Hamza was very helpful and quick, deserving recognition.
“Hamza was so helpful and very quick”
Hamza explained reasons and helped secure a refund instead of replacement.
“Hamza really helped me out with my issue.”
Live chat agent processed a £117 refund immediately and explained timeframe.
“processed my refund of £117 straight away”
Issy was very helpful in sorting my issue.
“Spoke to Issy, very helpful with getting my issue sorted.”
Received great help resolving a query.
“Great help with a query”
Customer experienced errors, poor communication and unhelpful staff.
“Terrible customer service.”
Consistently positive experiences, quick delivery and helpful Issy resolved issue.
“quick delivery and packed really well”
Delivery was very fast and efficient.
“Very fast and efficient delivery.”
Great prices and hassle-free ordering to delivery.
“Great price's and hassel free from ordering to delivery”
Tanveer resolved the issue quickly and was very helpful.
“Tanveer was super helpful and resolved my issue quickly.”
Chole responded quickly and resolved the refund issue.
“Chole was very helpful and quick in resolving my refund issue”
Adidas trainers showed inner sole delamination within eight weeks.
“the inner soles in both trainer have delaminated inside 8 weeks.”
Issy issued a quick and efficient refund for a missing parcel.
“Refund for missing parcel was issued quickly and efficiently by Issy.”
Items arrived quickly, well packaged, and of perfect quality.
“Extremely well packaged, well priced and the quality of the items which have arrived are perfect.”
First purchase impressed by discount and next-day delivery.
“really great first buying experience”
Customer service advisor Hamza resolved a faulty-garment issue quickly.
“Hamza was a brilliant customer service advisor”
Company resolved dispatch issues and impressed the customer.
“Excellent service and resolution to my issues caused by the dispatch company.”
Hamza clearly explained and arranged a full refund after delivery issues.
“The full refund was communicated that it will be processed today”
Hamza resolved a delivery query quickly and reassured the customer.
“Great customer service today from Hamza”
Received a used pair of shoes and awaiting replacement.
“I RECEIVED USED SHOES...”
Marz helped quickly with an ordering error, reinforcing positive experience.
“Marz was helpful and quick to respond.”
Mo understood the issue and provided helpful customer service.
“I spoke to Mo and he understood my issue”
Live chat gave two options to resolve a cosmetic fault promptly.
“The latest order arrived quickly but this time, one of the items had a cosmetic fault.”
Parcel never arrived and communication failed despite multiple contacts.
“Been trying to get my parcel since August.”
Helpful customer service resolved issues despite DPD problems.
“Customer service team really good and fast at resolving issues”
Hamza provided quick, fantastic customer support and assistance.
“Hamza - quick response, fantastic customer support.”
Issy was helpful, kind, and concise over live chat.
“very helpful, kind and was straight to the point”
Isabella was responsive and provided helpful, seamless assistance.
“Isabella was legit. Super responsive & helpful.”
Tatiana provided great customer service.
“TATIANA was great....”
Tatiana demonstrated amazing customer service skills.
“Tatiana has amazing customer service skills”
Hannah responded very quickly and was very helpful.
“Hannah was very quick to respond, very helpful”
Quick, excellent response and an easy-to-use website.
“Easy to use and Hannah was particularly helpful.”
Raffle system lacks confirmations and timely communication about orders.
“Seven Store just take your money and don't communicate at all”
Received great help and a prompt response.
“Great help and response”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sevenstore is an e-commerce retailer specialising in sneakers and streetwear from multiple brands. Consumers researching the company commonly look for information on product availability, shipping and returns, raffle launches and customer support channels. For authoritative details about policies, shipping zones and returns procedures, consult Sevenstore's official website or published terms and conditions.