Reviews Analysed
21
We Collect & Analyse Reviews
Sevenstore
Experiences & Reviews
Sevenstore is an e-commerce retailer specialising in sneakers and streetwear from multiple brands. Consumers researching the company commonly look for information on product availability, shipping and returns, raffle launches and customer support channels. For authoritative details about policies, shipping zones and returns procedures, consult Sevenstore's official website or published terms and conditions.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers single out named advisors for prompt, helpful service; a smaller number report delays or unprofessional behaviour in specific cases.
Share
Strong
22%
💰
Value for money
Some customers mention good prices or discounts improving value; a few cite paid orders not received, which undermines perceived value.
Share
Mixed
3%
⚡
User experience
Ordering and site interactions are repeatedly described as easy and efficient; a minority report frustrating raffle systems or delivery headaches.
Share
Strong
24%
🔧
Product quality
A small number of reviews report receiving faulty, used or cosmetically damaged items; some of these were subsequently resolved by support.
Share
Weak
4%
📞
Communication
Live chat and named agents are frequently praised for clear, quick replies; others report slow or absent email responses and poor raffle updates.
Share
Strong
22%
⭐
Overall experience
Most reviewers describe a positive overall experience and repeat purchases; a minority report unresolved orders, delivery failures or quality issues.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Thieves!!!!!
"Been trying to get my parcel since August. I've paid for it and they refuse to send it. Answer to their reply: I have sent emails again and again and..."
Ines Fernández Hamon
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about delivery and communication
Hamza was a brilliant!
"Hamza was a brilliant customer service advisor — helped me get my issue for a faulty garment (no fault of Sevenstore's, bt..."
Jack
Trustpilot
Sep 30, 2025
Featured for: Positive praise for customer service
Only 3 star because the operator was…
"Only 3 star because the operator was very helpful however I RECEIVED USED SHOES…when I receive my new not used pair I will review otherwise but for no..."
J Kimberley
Trustpilot
Sep 30, 2025
Featured for: Complaint about receiving used shoes
First time ordering - amazing!!
"It was my first time ordering from here I bought some brown and yellow sambas that I’d been wanting for ages, couldn’t believe the discount I got and..."
Jas
Trustpilot
Sep 30, 2025
Featured for: Positive first-order, mentions discount and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jas
trustpilot.com
Sep 30, 2025
First time ordering - amazing!!
It was my first time ordering from here I bought some brown and yellow sambas that I’d been wanting for ages, couldn’t believe the discount I got and...
J
Jack
trustpilot.com
Sep 30, 2025
Hamza was a brilliant!
Hamza was a brilliant customer service advisor — helped me get my issue for a faulty garment (no fault of Sevenstore's, bt...
A
Adedamola Adetona
trustpilot.com
Sep 30, 2025
Excellent service and resolution to my…
Excellent service and resolution to my issues caused by the dispatch company. I'm very impressed and wo...
J
Josh
trustpilot.com
Sep 30, 2025
Hamza was a great help
Hamza was a great help, he was clear in what information he needed to be able to help me. Th...
H
Helen Edwards
trustpilot.com
Sep 30, 2025
Great customer service …
Great customer service today from Hamza helped me with a delivery...
J
J Kimberley
trustpilot.com
Sep 30, 2025
Only 3 star because the operator was…
Only 3 star because the operator was very helpful however I RECEIVED USED SHOES…when I receive my new not used pair I will review otherwise but for no...
M
Mr MF
trustpilot.com
Sep 30, 2025
Needed to contact customer services…
Needed to contact customer services regarding an ordering error - Marz was helpful and quick...
W
Will Barrett
trustpilot.com
Sep 30, 2025
I spoke to Mo and he understood my…
I spoke to Mo and he understood my issue and offered great cust...
S
Simon
trustpilot.com
Sep 30, 2025
Great customer service
I have used SEVENSTORE twice now. The latest order arrived quickly but this time, one of the items had a cosmetic fault. I used the Live Chat feature...
I
Ines Fernández Hamon
trustpilot.com
Sep 30, 2025
Thieves!!!!!
Been trying to get my parcel since August. I've paid for it and they refuse to send it. Answer to their reply: I have sent emails again and again and...
N
Nathan hills
trustpilot.com
Sep 30, 2025
Great customer service
Easy to manage website , good prices, Customer service team really good and fast at resolving issues Unfortunately D...
W
Wayne Jones
trustpilot.com
Sep 30, 2025
Hamza
Hamza - quick response, fantastic customer support. I really appreciate your help re...
k
kimran
trustpilot.com
Sep 30, 2025
Live Chat Experience
Spoke to Issy over live chat for an issue with my orde...
J
Jon James
trustpilot.com
Sep 30, 2025
Isabella was legit
Isabella was legit. Super responsi...
G
Gian
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service...
S
Shaz Khan
trustpilot.com
Sep 30, 2025
Tatiana has amazing customer service…
Tatiana has amazing c...
J
Jon Neville
trustpilot.com
Sep 30, 2025
Hannah was very quick to respond
Hannah was very quick t...
A
Andy Dunn
trustpilot.com
Sep 30, 2025
Excellent, quick response - Easy to use
Quick, excellent response. Easy to use and Han...
G
George Slater
trustpilot.com
Sep 30, 2025
Archaic launch raffle system
Archaic launch raffle system. All their competitors provide email confirmations that you've entered a raffle and inform the outcome in a timely manner...
J
Jason Dee
trustpilot.com
Sep 30, 2025
Raffle
...
Conclusion
Reviews indicate consistent strengths in customer support: many customers name advisors (for example Hamza, Mo, Issa, Tatiana) and describe fast live-chat or phone help. Common positive points include an easy ordering experience and occasional good discounts. Recurring issues include delivery problems, slow email responses in some cases, and a small number of reports of faulty or previously used items. Prospective buyers should check Sevenstore's delivery, returns and raffle policies before purchase, keep order confirmation and tracking details, and photograph any damaged or incorrect items on receipt to support returns or refunds.