Customers often point to fast fulfilment and competitive pricing as key positives. Many reviews name support agents and credit them with quick, effective fixes. Several accounts describe major problems, including lost returns, wrong items, and being asked to pay for returns. Fewer comments mention product issues such as sole delamination and items arriving used.
Examples from available reviews (Dec 2021 – Mar 2026).
Live chat agent processed a £117 refund immediately and explained timeframe.
“processed my refund of £117 straight away”
Returned expensive jackets yet Sevenstore declined refund despite delivery tracking.
“Sevenstore cant find it and have declined to refund me.”
Adidas trainers showed inner sole delamination within eight weeks.
“the inner soles in both trainer have delaminated inside 8 weeks.”
Received free next-day delivery and used multiple discounts, very happy.
“Ultra fast free next day delivery”
Most feedback praises live-chat agents by name for fast, practical help and immediate refunds. Several reviews say agents handled refunds and explained timeframes without needing escalation. A separate negative group describes cases that went nowhere, including returns treated as lost, requests to pay for returns, and “bot” handling that didn’t resolve the issue.
Many reviewers point to discounts, low prices, and promo codes that worked as the main value drivers. Comments tie easy ordering and the savings they felt to overall satisfaction. Very few reviews challenge the value.
Many comments mention quick dispatch and careful packaging that kept ordering smooth. Some customers report order mistakes or cosmetic issues that needed support to step in. Delivery or tracking problems also show up alongside the positive fulfilment notes.
Several reviews say items arrived well packed and as described. Other recurring comments report faults such as inner-sole delamination, receiving used items, and cosmetic defects that required replacement. These product complaints appear less often than service comments but stand out when they do.
Some reviews call out communication gaps, including missing confirmations, unanswered questions, and unclear updates on raffle orders. Others describe brief, helpful replies from live-chat agents. Communication issues are present but not the main theme.
Reviews show a clear split between many strong service interactions and several low-rated logistics or product problems. Positive experiences focus on named agents and fast fixes. Negative feedback centres on lost returns, wrong items, and occasional product defects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received free next-day delivery and used multiple discounts, very happy.
“Ultra fast free next day delivery”
Iffah responded within 15 minutes and resolved the issue promptly.
“they responded within 15 minutes of emailing customer service.”
Customer service sorted my issue straight away.
“Really helpful sorted out my issue straight away.”
Wrong item sent and customer asked to pay return; bot handling frustrated them.
“Sent completely the wrong item and then requested I pay to send it back.”
Customer service failed to offer a useful price adjustment or resolution.
“Despite this, no alternative goodwill solution was offered”
Returned expensive jackets yet Sevenstore declined refund despite delivery tracking.
“Sevenstore cant find it and have declined to refund me.”
Hamza was very helpful and quick, deserving recognition.
“Hamza was so helpful and very quick”
Hamza explained reasons and helped secure a refund instead of replacement.
“Hamza really helped me out with my issue.”
Live chat agent processed a £117 refund immediately and explained timeframe.
“processed my refund of £117 straight away”
Issy was very helpful in sorting my issue.
“Spoke to Issy, very helpful with getting my issue sorted.”
Received great help resolving a query.
“Great help with a query”
Customer experienced errors, poor communication and unhelpful staff.
“Terrible customer service.”
Consistently positive experiences, quick delivery and helpful Issy resolved issue.
“quick delivery and packed really well”
Delivery was very fast and efficient.
“Very fast and efficient delivery.”
Great prices and hassle-free ordering to delivery.
“Great price's and hassel free from ordering to delivery”
Tanveer resolved the issue quickly and was very helpful.
“Tanveer was super helpful and resolved my issue quickly.”
Chole responded quickly and resolved the refund issue.
“Chole was very helpful and quick in resolving my refund issue”
Adidas trainers showed inner sole delamination within eight weeks.
“the inner soles in both trainer have delaminated inside 8 weeks.”
Issy issued a quick and efficient refund for a missing parcel.
“Refund for missing parcel was issued quickly and efficiently by Issy.”
Items arrived quickly, well packaged, and of perfect quality.
“Extremely well packaged, well priced and the quality of the items which have arrived are perfect.”
First purchase impressed by discount and next-day delivery.
“really great first buying experience”
Customer service advisor Hamza resolved a faulty-garment issue quickly.
“Hamza was a brilliant customer service advisor”
Company resolved dispatch issues and impressed the customer.
“Excellent service and resolution to my issues caused by the dispatch company.”
Hamza clearly explained and arranged a full refund after delivery issues.
“The full refund was communicated that it will be processed today”
Hamza resolved a delivery query quickly and reassured the customer.
“Great customer service today from Hamza”
Received a used pair of shoes and awaiting replacement.
“I RECEIVED USED SHOES...”
Marz helped quickly with an ordering error, reinforcing positive experience.
“Marz was helpful and quick to respond.”
Mo understood the issue and provided helpful customer service.
“I spoke to Mo and he understood my issue”
Live chat gave two options to resolve a cosmetic fault promptly.
“The latest order arrived quickly but this time, one of the items had a cosmetic fault.”
Parcel never arrived and communication failed despite multiple contacts.
“Been trying to get my parcel since August.”
Helpful customer service resolved issues despite DPD problems.
“Customer service team really good and fast at resolving issues”
Hamza provided quick, fantastic customer support and assistance.
“Hamza - quick response, fantastic customer support.”
Issy was helpful, kind, and concise over live chat.
“very helpful, kind and was straight to the point”
Isabella was responsive and provided helpful, seamless assistance.
“Isabella was legit. Super responsive & helpful.”
Tatiana provided great customer service.
“TATIANA was great....”
Tatiana demonstrated amazing customer service skills.
“Tatiana has amazing customer service skills”
Hannah responded very quickly and was very helpful.
“Hannah was very quick to respond, very helpful”
Quick, excellent response and an easy-to-use website.
“Easy to use and Hannah was particularly helpful.”
Raffle system lacks confirmations and timely communication about orders.
“Seven Store just take your money and don't communicate at all”
Received great help and a prompt response.
“Great help and response”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sevenstore is a UK online retailer selling clothing, footwear, and accessories for men, women, and children. Its site features branded ranges and product pages with sizing, material, and care information. Customers order through standard online payment options and manage purchases in an account area. The company posts its returns and refunds policies and offers support via live chat and email. Orders ship with tracking from UK distribution points.