Many reviewers praise fast delivery, good prices, and a website that’s easy to use. A sizeable group reports parcels going missing, refunds being held back, and customer service that is unresponsive or rude. Products often arrive in perfect condition, though some customers report damaged or counterfeit items. Reviews split between smooth, good-value orders and unresolved delivery or returns problems.
Examples from available reviews (Apr 2018 – Mar 2026).
Parcel missing and company refused refund; very poor customer service.
“Customer service is a joke”
Affordable prices and quality items with fast delivery.
“Excellent pricing, quality items at affordable prices”
Website is brilliant and easy to use.
“Brilliant website”
Nike tracksuits appeared fake and quality was poor after washing.
“Washed them once quality very poor”
Many reviews praise quick dispatch, careful packing, and on-time delivery. A clear counterpoint describes non-delivery, orders marked delivered but not received, and refund cases that stay unresolved. Several complaints also mention poor treatment from support staff during disputes.
Many customers point to strong discounts, good prices on perfumes and branded goods, and repeat orders driven by the bargains. A smaller set says they lost delivery fees or received only partial refunds after returns, which lowered the value for them. Price and range still come up often in positive recommendations.
Reviewers regularly call the website easy to use, with clear product pages and a quick checkout. Some shoppers mention next-day or tracked delivery that made ordering straightforward. There are no major complaints about navigation or the ordering flow in the sample.
Many buyers say items arrived in perfect condition and matched the descriptions. A separate group reports problems such as scratched leather, clothes deteriorating after washing, and items they suspect are counterfeit. Some also mention opened parcels with missing goods, alongside otherwise positive comments on quality.
Several reviews describe customer support as helpful, informative, and easy to reach. Others report email-only contact, unanswered messages, and no tracking updates when issues come up. Reviews show both dependable updates and cases where communication broke down during delivery or returns.
Many long-term customers describe reliable orders, a good brand range, and returns that worked well when needed. A significant minority report unresolved delivery problems, refunds being withheld, and combative support interactions that noticeably worsened the experience. Overall, many get strong value and an easy process, while others face service and fulfilment risks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Quotes shortened · As of: March 2026
Consistently excellent service with quick delivery and easy returns.
“Always excellent service.”
Affordable prices and quality items with fast delivery.
“Excellent pricing, quality items at affordable prices”
Products good and delivery was fast and reliable.
“Great products and fast reliable delivery”
Order did not arrive and customer support failed to resolve refund.
“My order never arrived and I needed it on time for valentines.”
Good communication, prompt delivery, and quality clothing at low prices.
“Great communication and prompt delivery.”
Consistently good quality with no issues.
“Always good quality no issues”
They don't offer exchanges; returns and repurchase are time-consuming.
“No exchanges which isn’t very helpful when you like the item and only want to exchange the size.”
The service and delivery were both great.
“Great service and delivery”
Longtime customer satisfied with brand selection and returns experience.
“Great options and brands, from highstreet brands to high end ones.”
Delivery was fast and met expectations.
“Delivery was fast.”
Great pricing, wide range and speedy delivery; highly recommended.
“Fantastic pricing to suit all pockets.”
Website is brilliant and easy to use.
“Brilliant website”
User-friendly website and next-day delivery made ordering hassle-free.
“my item arrived the very next day.”
User-friendly site, cheap prices, items fault-free and delivered tracked.
“Products have no fault came quick and tracked.”
Order was returned undelivered and never received.
“I didn’t receive my order as it was returned undelivered”
Item marked delivered but not received; customer service unresponsive.
“Customer services non-existent.”
Bought perfume at a great price with quick, well-packaged delivery.
“Great price, quick delivery, and the item arrived well packaged.”
Perfume purchased at a great price with fast Christmas delivery.
“Great price for the perfume and fast delivery during Christmas season.”
Generally good purchases; company is working to resolve an undelivered item.
“Secret Sales are still working with me to rectify it”
Ordering was easy with great communication and good delivery.
“communication great”
Parcel missing and company refused refund; very poor customer service.
“Customer service is a joke”
Received wrong item and was ignored when contacting support.
“Sent wrong item and was totally ignored every time I contacted them.”
Reviewer reports dreadful, rude and threatening customer service.
“Dreadful customer service. Unhelpful. Rude. Arrogant. Threatening.”
Products arrived in perfect condition and returns/refunds handled promptly.
“all Secret Sales products are received, carefully packed and in perfect condition.”
Item repeatedly refunded without explanation and customer service unresponsive.
“Customer service very poor.”
First purchase went smoothly with helpful customer service and good prices.
“Serena, the Customer care advocate was very helpful.”
Deliveries are prompt and bargains are consistently good.
“Always promp with delivery love it, and the bargains spot on”
Order confirmed immediately and delivery was quick and well packaged.
“Delivery was quick and perfectly packaged”
Products were great and prices very good.
“Great products , great prices”
Frequently shops there because of easy website and large discounts.
“Easy to use website Fantastic prices with BIG DISCOUNTS on high Street and Brand names”
I had a really good overall experience shopping.
“Really good overall experience”
Perfumes arrived quickly, in perfect condition and great price.
“delivered very quickly and in perfect condition”
Trainers refunded but delivery charge retained; support unhelpful.
“They kept the delivery costs.”
Good value items with quick delivery.
“Good value, quick delivery”
Wide selection at great prices with an easy site and fast delivery.
“Great selection of goods at brilliant prices.”
Quick delivery, excellent products and consistent good customer service.
“Quick delivery,excellent products and always great customer service”
Consistently easy to use site with good finds and reliable products.
“Love a shop on secret sales, always a good find, easy to use”
Customer support is easy to contact and informative.
“Really easy to contact and get the information you need”
Parcel was marked delivered but stolen; company provided poor service.
“So I’m £65 down with no shoes.”
Good item selection, decent service and easy returns.
“Service is good and returns are easy to make”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Secret Sales is an online retailer that sells branded fashion, accessories, footwear, fragrances, and homeware. The site shows product pages with photos, descriptions, and size details, plus checkout, delivery choices. Shoppers can buy new branded goods at discounted prices through the e-commerce platform. The website offers standard customer support routes and a stated returns process for purchased items.