Reviews indicate consistent strengths in pricing, packaging and delivery speed, with many customers reporting items as described and quick arrivals. Helpful customer‑service interactions are noted in several positive reviews, including cases where agents resolved return issues. However, recurring negatives appear around cancelled orders, delayed or withheld refunds, poor complaint handling and occasional delivery failures. Consumers considering Secret Sales should weigh the generally positive experiences for price and product accuracy against the reported risk of difficult dispute resolution; track deliveries and check the returns/postage policy for high‑value purchases.
Examples from available reviews (Apr 2018 – Feb 2026).
Products arrived in perfect condition and returns/refunds handled promptly.
“all Secret Sales products are received, carefully packed and in perfect condition.”
Item repeatedly refunded without explanation and customer service unresponsive.
“Customer service very poor.”
Parcel was marked delivered but stolen; company provided poor service.
“So I’m £65 down with no shoes.”
First purchase went smoothly with helpful customer service and good prices.
“Serena, the Customer care advocate was very helpful.”
Mostly positive reports of prompt delivery, careful packing and straightforward refunds; a minority report order cancellations and slow or poor customer-service responses.
Many reviewers highlight strong discounts and good prices on branded items; a few customers report losing discounts or incurring extra delivery/postage costs.
Several customers praise an easy-to-use site and smooth ordering; others report frustrating cancellations, delayed refunds or time-consuming support interactions.
Reviews commonly note items arrive as advertised, in good condition and well packaged, with specific praise for perfumes, bags and brand items.
Feedback is mixed: some customers received prompt helpful replies and confirmations, while others describe slow replies, missing complaint emails or limited contact options.
Most reviewers report positive overall experiences, citing fast delivery and good prices; a minority report serious service failures and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Quotes shortened · As of: February 2026
Consistently excellent service with quick delivery and easy returns.
“Always excellent service.”
Affordable prices and quality items with fast delivery.
“Excellent pricing, quality items at affordable prices”
Products good and delivery was fast and reliable.
“Great products and fast reliable delivery”
Order did not arrive and customer support failed to resolve refund.
“My order never arrived and I needed it on time for valentines.”
Good communication, prompt delivery, and quality clothing at low prices.
“Great communication and prompt delivery.”
Consistently good quality with no issues.
“Always good quality no issues”
They don't offer exchanges; returns and repurchase are time-consuming.
“No exchanges which isn’t very helpful when you like the item and only want to exchange the size.”
The service and delivery were both great.
“Great service and delivery”
Longtime customer satisfied with brand selection and returns experience.
“Great options and brands, from highstreet brands to high end ones.”
Delivery was fast and met expectations.
“Delivery was fast.”
Great pricing, wide range and speedy delivery; highly recommended.
“Fantastic pricing to suit all pockets.”
Website is brilliant and easy to use.
“Brilliant website”
User-friendly website and next-day delivery made ordering hassle-free.
“my item arrived the very next day.”
User-friendly site, cheap prices, items fault-free and delivered tracked.
“Products have no fault came quick and tracked.”
Order was returned undelivered and never received.
“I didn’t receive my order as it was returned undelivered”
Item marked delivered but not received; customer service unresponsive.
“Customer services non-existent.”
Bought perfume at a great price with quick, well-packaged delivery.
“Great price, quick delivery, and the item arrived well packaged.”
Perfume purchased at a great price with fast Christmas delivery.
“Great price for the perfume and fast delivery during Christmas season.”
Generally good purchases; company is working to resolve an undelivered item.
“Secret Sales are still working with me to rectify it”
Ordering was easy with great communication and good delivery.
“communication great”
Parcel missing and company refused refund; very poor customer service.
“Customer service is a joke”
Received wrong item and was ignored when contacting support.
“Sent wrong item and was totally ignored every time I contacted them.”
Reviewer reports dreadful, rude and threatening customer service.
“Dreadful customer service. Unhelpful. Rude. Arrogant. Threatening.”
Products arrived in perfect condition and returns/refunds handled promptly.
“all Secret Sales products are received, carefully packed and in perfect condition.”
Item repeatedly refunded without explanation and customer service unresponsive.
“Customer service very poor.”
First purchase went smoothly with helpful customer service and good prices.
“Serena, the Customer care advocate was very helpful.”
Deliveries are prompt and bargains are consistently good.
“Always promp with delivery love it, and the bargains spot on”
Order confirmed immediately and delivery was quick and well packaged.
“Delivery was quick and perfectly packaged”
Products were great and prices very good.
“Great products , great prices”
Frequently shops there because of easy website and large discounts.
“Easy to use website Fantastic prices with BIG DISCOUNTS on high Street and Brand names”
I had a really good overall experience shopping.
“Really good overall experience”
Perfumes arrived quickly, in perfect condition and great price.
“delivered very quickly and in perfect condition”
Trainers refunded but delivery charge retained; support unhelpful.
“They kept the delivery costs.”
Good value items with quick delivery.
“Good value, quick delivery”
Wide selection at great prices with an easy site and fast delivery.
“Great selection of goods at brilliant prices.”
Quick delivery, excellent products and consistent good customer service.
“Quick delivery,excellent products and always great customer service”
Consistently easy to use site with good finds and reliable products.
“Love a shop on secret sales, always a good find, easy to use”
Customer support is easy to contact and informative.
“Really easy to contact and get the information you need”
Parcel was marked delivered but stolen; company provided poor service.
“So I’m £65 down with no shoes.”
Good item selection, decent service and easy returns.
“Service is good and returns are easy to make”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Secret Sales is an online retailer that sells discounted branded clothing, accessories and homeware via an e‑commerce website. The business model focuses on time‑limited or reduced-price offers and includes online ordering, delivery and a returns process with customer support channels.