Reviews Analysed
20
We Collect & Analyse Reviews
Secret Sales
Experiences & Reviews
Secret Sales is an online retailer that sells discounted branded clothing, accessories and homeware via an e‑commerce website. The business model focuses on time‑limited or reduced-price offers and includes online ordering, delivery and a returns process with customer support channels.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Mostly positive reports of prompt delivery, careful packing and straightforward refunds; a minority report order cancellations and slow or poor customer-service responses.
Share
Strong
22%
💰
Value for money
Many reviewers highlight strong discounts and good prices on branded items; a few customers report losing discounts or incurring extra delivery/postage costs.
Share
Strong
16%
⚡
User experience
Several customers praise an easy-to-use site and smooth ordering; others report frustrating cancellations, delayed refunds or time-consuming support interactions.
Share
Mixed
14%
🔧
Product quality
Reviews commonly note items arrive as advertised, in good condition and well packaged, with specific praise for perfumes, bags and brand items.
Share
Strong
12%
📞
Communication
Feedback is mixed: some customers received prompt helpful replies and confirmations, while others describe slow replies, missing complaint emails or limited contact options.
Share
Mixed
11%
⭐
Overall experience
Most reviewers report positive overall experiences, citing fast delivery and good prices; a minority report serious service failures and unresolved issues.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
5 Stars Plus +++++
"As always, all Secret Sales products are received, carefully packed and in perfect condition. If one has to make a return of any item, the steps are e..."
Susie
Trustpilot
Sep 30, 2025
Featured for: Fast refunds, perfect packaging
Ordered a pair of wellies £50+ and…
"Ordered a pair of wellies £50+ and added a few other items to the order . The following day received a refund for the wellies which were the primary r..."
Mrs James
Trustpilot
Sep 30, 2025
Featured for: Cancelled orders, slow complaint responses
Would prefer to give 0 stars
"Would prefer to give 0 stars. Their courier left a bright red Kurt Geiger parcel in my front garden which is on street level. The parcel was not there..."
Alex Fox
Trustpilot
Sep 30, 2025
Featured for: Courier delivery failure, poor response
Excellent
"This is my first experience with secret sales and I’m very pleased. Great prices and excellent customer service. Serena, the Customer care advocate wa..."
NM
Trustpilot
Sep 30, 2025
Featured for: Helpful agent resolved returns issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Susie
trustpilot.com
Sep 30, 2025
5 Stars Plus +++++
As always, all Secret Sales products are received, carefully packed and in perfect condition. If one has to make a return of any item, the steps are e...
M
Mrs James
trustpilot.com
Sep 30, 2025
Ordered a pair of wellies £50+ and…
Ordered a pair of wellies £50+ and added a few other items to the order . The following day received a refund for the wellies which were the primary r...
N
NM
trustpilot.com
Sep 30, 2025
Excellent
This is my first experience with secret sales and I’m very pleased. Great prices and excellent customer service. Serena, the Customer care advocate wa...
c
caroline conway
trustpilot.com
Sep 30, 2025
Always promp with delivery love it
Always promp with delivery lov...
g
gerardkbmm I houston
trustpilot.com
Sep 30, 2025
Quick Delivery
Ordered and received immediate confirmation of...
s
scotlandhm2020
trustpilot.com
Sep 30, 2025
Great experience
...
M
Margaret Devlin
trustpilot.com
Sep 30, 2025
I just love Secret Sales
I just love Secret Sales. I probably shop on this website the most. Easy to u...
G
Gail Mullen
trustpilot.com
Sep 30, 2025
Great service
Really good ove...
M
Michelle Buckley
trustpilot.com
Sep 30, 2025
Excellent prices
Excellent company to buy from,,first purchase of buying a few perfumes from here ,, they were boug...
D
Dan Colo
trustpilot.com
Sep 30, 2025
Not a company I would trust
I made an order for trainers only, and the next day, they refunded the order, but only for the trainers. They kept the delivery costs. I spent over an...
M
Mandy Chapman
trustpilot.com
Sep 30, 2025
Good value
...
S
Sally
trustpilot.com
Sep 30, 2025
Great selection of goods at brilliant…
Great selection of goods at brilliant pri...
L
Laura
trustpilot.com
Sep 30, 2025
Excellent
Quick delivery,excellent products...
F
Fleur Bowdler
trustpilot.com
Sep 30, 2025
Love a shop on secret sales
Love a shop on secret sales, always a good find, easy to use, can't say I've h...
g
gill nicholson
trustpilot.com
Sep 30, 2025
Good service
Really easy to contact and...
A
Alex Fox
trustpilot.com
Sep 30, 2025
Would prefer to give 0 stars
Would prefer to give 0 stars. Their courier left a bright red Kurt Geiger parcel in my front garden which is on street level. The parcel was not there...
L
Leonore Fernandes
trustpilot.com
Sep 30, 2025
Good choice of items
Good choice of items. Service is...
S
Shelly Sharma gor
trustpilot.com
Sep 30, 2025
Beware when you are returning any item.
Beware when you are returning any item. Firstly, you will be paying for the postage. And then you will be waiting for weeks to receive your refund. Th...
P
Paul Brown
trustpilot.com
Sep 30, 2025
Very nice coach bag
Very nice coach bag , quick...
F
Frederick Okyere
trustpilot.com
Sep 30, 2025
Good price for value
Item was exactly as advertised and arrived on time....
Conclusion
Reviews indicate consistent strengths in pricing, packaging and delivery speed, with many customers reporting items as described and quick arrivals. Helpful customer‑service interactions are noted in several positive reviews, including cases where agents resolved return issues. However, recurring negatives appear around cancelled orders, delayed or withheld refunds, poor complaint handling and occasional delivery failures. Consumers considering Secret Sales should weigh the generally positive experiences for price and product accuracy against the reported risk of difficult dispute resolution; track deliveries and check the returns/postage policy for high‑value purchases.