Reviews indicate consistent strengths in pricing, packaging and delivery speed, with many customers reporting items as described and quick arrivals. Helpful customer‑service interactions are noted in several positive reviews, including cases where agents resolved return issues. However, recurring negatives appear around cancelled orders, delayed or withheld refunds, poor complaint handling and occasional delivery failures. Consumers considering Secret Sales should weigh the generally positive experiences for price and product accuracy against the reported risk of difficult dispute resolution; track deliveries and check the returns/postage policy for high‑value purchases.
Examples from available reviews (Apr 2018 – Feb 2026).
Products arrived in perfect condition and returns/refunds handled promptly.
“all Secret Sales products are received, carefully packed and in perfect condition.”
Item repeatedly refunded without explanation and customer service unresponsive.
“Customer service very poor.”
Parcel was marked delivered but stolen; company provided poor service.
“So I’m £65 down with no shoes.”
First purchase went smoothly with helpful customer service and good prices.
“Serena, the Customer care advocate was very helpful.”
Mostly positive reports of prompt delivery, careful packing and straightforward refunds; a minority report order cancellations and slow or poor customer-service responses.
Many reviewers highlight strong discounts and good prices on branded items; a few customers report losing discounts or incurring extra delivery/postage costs.
Several customers praise an easy-to-use site and smooth ordering; others report frustrating cancellations, delayed refunds or time-consuming support interactions.
Reviews commonly note items arrive as advertised, in good condition and well packaged, with specific praise for perfumes, bags and brand items.
Feedback is mixed: some customers received prompt helpful replies and confirmations, while others describe slow replies, missing complaint emails or limited contact options.
Most reviewers report positive overall experiences, citing fast delivery and good prices; a minority report serious service failures and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Quotes shortened · As of: February 2026
Returns require paying postage and refunds take weeks with poor contact.
“You will be begging for your own money after returning the item in its original packing.”
Coach bag was nice, delivered quickly and well priced.
“Very nice coach bag , quick delivery and great price .”
Item matched description, arrived on time, and good price.
“Item was exactly as advertised and arrived on time.”
Nike tracksuits appeared fake and quality was poor after washing.
“Washed them once quality very poor”
Shoes arrived with scratched leather indicating poor quality control.
“the leather sure did—it looked like it had lost a fight with a screwdriver.”
Only partial refunds after returns; had to use PayPal to recover money.
“they only refunded for two anyway.”
Handbag arrived quickly and looked amazing.
“Ordered handbag for the wife came really quick looks amazing”
Company only responds by email and fails to reply, leaving orders untracked.
“no tracking and no response to my emails requesting information of my order's whereabouts.”
Package arrived opened with missing item; remainder delayed and return unaddressed.
“The package arrived opened and one item is missing.”
Enjoy browsing the site and recently bought a jacket eagerly awaited.
“this is a site where I really like to look to find something different....”
Found unbeatable bargains with good customer service and timely delivery.
“Some really unbeatable bargains, excellent customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Secret Sales is an online retailer that sells discounted branded clothing, accessories and homeware via an e‑commerce website. The business model focuses on time‑limited or reduced-price offers and includes online ordering, delivery and a returns process with customer support channels.