Many reviewers praise fast delivery, good prices, and a website that’s easy to use. A sizeable group reports parcels going missing, refunds being held back, and customer service that is unresponsive or rude. Products often arrive in perfect condition, though some customers report damaged or counterfeit items. Reviews split between smooth, good-value orders and unresolved delivery or returns problems.
Examples from available reviews (Apr 2018 – Mar 2026).
Parcel missing and company refused refund; very poor customer service.
“Customer service is a joke”
Affordable prices and quality items with fast delivery.
“Excellent pricing, quality items at affordable prices”
Website is brilliant and easy to use.
“Brilliant website”
Nike tracksuits appeared fake and quality was poor after washing.
“Washed them once quality very poor”
Many reviews praise quick dispatch, careful packing, and on-time delivery. A clear counterpoint describes non-delivery, orders marked delivered but not received, and refund cases that stay unresolved. Several complaints also mention poor treatment from support staff during disputes.
Many customers point to strong discounts, good prices on perfumes and branded goods, and repeat orders driven by the bargains. A smaller set says they lost delivery fees or received only partial refunds after returns, which lowered the value for them. Price and range still come up often in positive recommendations.
Reviewers regularly call the website easy to use, with clear product pages and a quick checkout. Some shoppers mention next-day or tracked delivery that made ordering straightforward. There are no major complaints about navigation or the ordering flow in the sample.
Many buyers say items arrived in perfect condition and matched the descriptions. A separate group reports problems such as scratched leather, clothes deteriorating after washing, and items they suspect are counterfeit. Some also mention opened parcels with missing goods, alongside otherwise positive comments on quality.
Several reviews describe customer support as helpful, informative, and easy to reach. Others report email-only contact, unanswered messages, and no tracking updates when issues come up. Reviews show both dependable updates and cases where communication broke down during delivery or returns.
Many long-term customers describe reliable orders, a good brand range, and returns that worked well when needed. A significant minority report unresolved delivery problems, refunds being withheld, and combative support interactions that noticeably worsened the experience. Overall, many get strong value and an easy process, while others face service and fulfilment risks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Quotes shortened · As of: March 2026
Returns require paying postage and refunds take weeks with poor contact.
“You will be begging for your own money after returning the item in its original packing.”
Coach bag was nice, delivered quickly and well priced.
“Very nice coach bag , quick delivery and great price .”
Item matched description, arrived on time, and good price.
“Item was exactly as advertised and arrived on time.”
Nike tracksuits appeared fake and quality was poor after washing.
“Washed them once quality very poor”
Shoes arrived with scratched leather indicating poor quality control.
“the leather sure did—it looked like it had lost a fight with a screwdriver.”
Only partial refunds after returns; had to use PayPal to recover money.
“they only refunded for two anyway.”
Handbag arrived quickly and looked amazing.
“Ordered handbag for the wife came really quick looks amazing”
Company only responds by email and fails to reply, leaving orders untracked.
“no tracking and no response to my emails requesting information of my order's whereabouts.”
Package arrived opened with missing item; remainder delayed and return unaddressed.
“The package arrived opened and one item is missing.”
Enjoy browsing the site and recently bought a jacket eagerly awaited.
“this is a site where I really like to look to find something different....”
Found unbeatable bargains with good customer service and timely delivery.
“Some really unbeatable bargains, excellent customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Secret Sales is an online retailer that sells branded fashion, accessories, footwear, fragrances, and homeware. The site shows product pages with photos, descriptions, and size details, plus checkout, delivery choices. Shoppers can buy new branded goods at discounted prices through the e-commerce platform. The website offers standard customer support routes and a stated returns process for purchased items.