Reviews often mention fast dispatch, correct orders, and helpful staff. Customers also point to competitive prices and golf gear that holds up well. A smaller but clear group describes refunds that never arrived, orders that were not fulfilled, and abrupt exchanges with agents. Overall, frequent high praise sits alongside a minority of serious service breakdowns.
Examples from available reviews (Nov 2017 – Mar 2026).
Customer experienced disaster customer service and no order follow-up.
“DISASTER CUSTOMER SERVICE”
Returned wrong size; company failed to refund requiring card company intervention.
“failed to issue a refund”
Customer experienced great service, fast delivery and excellent products.
“great service fast delivery and excellent products”
First-class waterproof trousers bought at a fraction of RRP and delivered fast.
“First class Waterproof trousers at a fraction of the RRP.”
Many reviews describe quick processing and delivery arriving on time. Several customers single out staff for fast, effective help. A smaller number report no follow-up, missing items, or problems being left unresolved.
Shoppers frequently highlight competitive prices, discounts, and good value on bags, clothing, and clubs. Price praise often comes with notes about quick dispatch. A few point to bargains bought well below recommended retail price.
Several reviewers mention a smooth checkout and clear product pages. Some note optional monthly payment plans and delivery updates arriving on time. Rare comments mention worn demo equipment during in-store fittings and limited shaft options.
Most product feedback focuses on solid build, correct fit, and items arriving in good condition. Some reviews mention careless packaging or slower-than-expected fulfilment on specific orders. Outerwear and golf bags come up repeatedly as high-quality buys.
Reviewers praise named staff for quickly fixing order issues and sorting billing questions. Several complaints describe agents hanging up, weak communication on returns, and slow refunds. International shipping and voucher redemption issues show up in a small but distinct set of reviews.
Reviews split between many five-star experiences and a noticeable set of one-star complaints centred on post-sale problems. Most positive reviewers say they would buy again or recommend the shop. Negative accounts focus on returns, refunds, and lack of follow-through.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Reviews (1) · Quotes shortened · As of: March 2026
Customer experienced disaster customer service and no order follow-up.
“DISASTER CUSTOMER SERVICE”
Bought an excellent golf bag that offered great value for money.
“Excellent golf bag and great value for money”
Customer received quick service from Scottsdale Golf.
“Quick service”
First-class waterproof trousers bought at a fraction of RRP and delivered fast.
“First class Waterproof trousers at a fraction of the RRP.”
Staff member James responded promptly and service was fabulous.
“responded to my query without delay.”
Delivery was quick and the job was done well.
“Great job delivering was quick”
Product delivered perfectly and quickly; customer very happy with service.
“The product was delivered perfectly and quickly really happy with the service”
Product had a great price and was despatched quickly.
“Great price, despatched quickly”
Backup service was fantastic with prompt delivery and competitive costs.
“Fantastic back up service”
Customer service staff Leanne corrected order and resolved billing error promptly.
“Very helpful staff. Namely Leanne.”
Delivery was very quick for this customer.
“Very quick delivery”
Customer is very pleased with the Titleist bag.
“Super pleased with the titleist bag”
Custom fitting experience was disappointing due to worn mats and limited shafts.
“The mat was very worn in this area”
Customer experienced very good service from the company.
“very good service”
Product arrived on time and customer is happy with it.
“On time and happy with the product.”
Custom Ping irons arrived slightly late but were perfect and customer help was good.
“Customer help was very good”
Bought bag at best price with great service and under 24-hour delivery.
“I received the bag less than 24 hours after ordering.”
Fast, well-packaged delivery and son is happy with the glove.
“Very fast delivery, well packaged.”
Regular customer reports consistently reliable service and satisfaction.
“I’ve never been let down or disappointed with their service...”
Transaction was great with rapid delivery and intent to repurchase.
“Great transaction Rapid delivery Will use them for further purchases”
Returned wrong size; company failed to refund requiring card company intervention.
“failed to issue a refund”
Customer experienced great service from Scottsdale Golf.
“Great service”
Coat met expectations, good price and quick delivery.
“Great coat and the price was very good.”
Customer received excellent help and guidance buying a new club.
“Absolutely fantastic customer service”
Good communication and fast delivery pleased the customer.
“Good service, good comms, fast delivery, can't ask for more than that.”
Discounted Ping wedges arrived within a week and satisfied.
“A great service and great product.”
Customer had a poor returns experience and no refund issued.
“would not refund my money”
Products were good value and after-sales service was excellent.
“after sales service second to none”
Ordering was easy and the item arrived earlier than expected.
“Ordering was very easy”
Repeat customer reports consistently good price, quality and delivery.
“never been let down whether its price quality or delivery”
Ordering online was easy and delivery matched expectations.
“Easy to order item on line and delivered as stated.”
First-time buyer enjoyed a great experience and product.
“great experience and product.”
Ordering was easy with swift delivery and UK purchasing preference.
“Easy to order and swift delivery.”
Recent order had sloppy packaging and slow, disappointing service.
“sloppy packaging on a new set of irons”
Bag arrived quickly and was a stunning upgrade.
“Stunning looking an upgrade to my last one.”
Wide product choice, competitive pricing and quick delivery impressed.
“Great choice of gear; good pricing; quick delivery.”
Product was quality and arrived safely within an acceptable timeframe.
“Ordered a quality product and arrived safe and sound.”
Customer experienced great service, fast delivery and excellent products.
“great service fast delivery and excellent products”
Service was excellent, on-time delivery and pleased recipient.
“arrived on date stated when ordered”
Ordered Garmin not received despite many messages; no refund processed.
“have still not got it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scottsdale Golf is a UK retailer selling golf equipment and apparel. It runs an e-commerce site for clubs, bags, clothing, shoes, and electronic accessories. Product pages show specifications and images, with several payment options. Customer support handles order questions and routine fulfilment across the UK and to selected overseas addresses.