Many reviews describe repeated breakdowns in order updates and fulfilment, including missed dispatches, cancelled orders, and refunds that were not resolved. Several customers mention specific staff who responded quickly and helped. A smaller group points to high prices and delivery fees. Ratings split clearly between detailed five-star praise and detailed one-star complaints.
Examples from available reviews (Apr 2018 – Mar 2026).
Jeffrey provided efficient friendly service and ordering was quick.
“Jeffrey was efficient and friendly, even when I had written down the wrong code!”
Poor communication about pre-orders and lack of despatch updates.
“Absolutely awful communication.”
Returned item but no refund; repeated rude customer service calls.
“Still no refund.”
Product price over double another retailer with additional delivery charge.
“the Scots of Stow price is over double”
Service problems come up often. Reviews mention damaged goods, slow replacements, and refunds not paid for returned or undelivered orders. Another set of reviews describes polite, responsive staff and next-day deliveries that arrived as promised.
Several reviews question the pricing. Customers say items cost more than at other retailers and complain about high delivery charges. These comments appear less often than delivery and service complaints.
Order and delivery journeys differ sharply. Many customers report missed dispatch dates, courier delays, and long waits for handmade items. Fewer describe smooth deliveries with clear online confirmations.
Several five-star reviews praise product quality, including sturdy chairs and gifts that recipients liked. Negative reviews focus on items arriving damaged or not matching the description. Both types of feedback show up repeatedly.
Poor communication stands out across many reviews. Customers describe no updates, emails going unanswered, unwanted marketing, and sudden cancellations without explanation. Other reviews point to instant email confirmations and helpful support by phone.
Experiences split between smooth, helpful purchases and fulfilment that goes wrong. Many one-star reviews describe cancelled orders and issues that were not resolved, prompting customers to cancel or complain. Several five-star reviews highlight named staff who turned service around in specific cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Quotes shortened · As of: March 2026
Poor communication about pre-orders and lack of despatch updates.
“Absolutely awful communication.”
Staff were rude and lacked compassion when informed of bereavement.
“didn't even have the decency to give his condolences.”
Continued marketing brochures despite multiple requests to stop.
“Stop sending me your brochures please!!!”
Customer thanked Jay for his patience.
“Thank you for your patience Jay”
Order cancelled without explanation and refund issued unexpectedly.
“order had been cancelled with no explanation whatsoever”
Complaint that company does not deliver and ignores emails.
“Avoid this company as they don’t deliver or reply to emails.”
Returned item but no refund; repeated rude customer service calls.
“Still no refund.”
Christmas decoration ordered in November still not sent.
“Ordered a Christmas decoration back in November and it still has not been sent.”
Scotts process ok but delivery delayed due to Evri courier.
“Evri have had the parcel for more than a week”
All items arrived as promised and service was good.
“All Scotts items arrived as promised, good service, thankyou!”
Item arrived damaged and customer was charged for returns.
“Parcel was broken and they charge to return item”
Unable to remove deceased mother from mailing list despite multiple attempts.
“remove my deceased mother from their mailing list”
Jeffrey provided efficient friendly service and ordering was quick.
“Jeffrey was efficient and friendly, even when I had written down the wrong code!”
Helpful, understanding and prompt in resolving an unrelated purchase problem.
“They have been very helpful and understanding and very prompt.”
Product price over double another retailer with additional delivery charge.
“the Scots of Stow price is over double”
Towel softener discontinued, price increased and delivery charge excessive.
“only available at an excessive delivery charge.”
Second item never received and communication about delivery was poor.
“Evri have never received it.”
Gift recipient delighted with product quality and ease of use.
“Over the moon with the products”
Order delayed repeatedly without promised callbacks, so cancelled.
“No delivery.”
Happy with high-quality Ashton dining chairs and perfect colour.
“Very good quality chairs and looks beautiful!!”
Helpful, knowledgeable staff member advised and product was ideal.
“A very helpful and knowledgable lady called Noms”
Handbag strap broke after one use and customer service refused help.
“customer services team were extremely rude and unhelpful.”
Phone agent Lerato promptly corrected the incorrect item and was helpful.
“Lerato, who was exceptionally helpful and sorted out my order completely.”
Professional service with immediate email order confirmation.
“email received straight away with confirmation.”
Always receives prompt order confirmation emails and reliable service.
“Once again I Received a Very Prompt Email Confirming My Order”
Colin was very polite and helpful.
“Colin was very polite and helpful.”
Phone agent Busi quickly and professionally corrected the discount error.
“Busi, quickly and professionally rectified the error.”
Helpful, patient telephone assistant who did not rush elderly callers.
“The lady was very pleasant and did not rush us oldies”
Staff member was patient, helpful, clear and concise.
“Because was very patient, helpful, clear & concise.”
Ten days after confirmation there was no further contact.
“10 days since my order was confirmed and no further contact.”
Bench seat never delivered and customer service was poor.
“Poor website and even worse customer service.”
Order placed with no sign of delivery, so cancelled.
“No sign of delivery anytime soon”
Promised despatch date missed and no email updates.
“As order intended as a birthday gift - disappointed is an understatement !”
Excellent service, quality product and quick delivery at good price.
“Excellent service and quality product at a good price.”
Delivered damaged; slow handling but eventually refund and replacement received.
“it was delivered damaged”
Seamless delivery, polite knowledgeable driver, very satisfied with shed.
“Delivery was seamless, the trailer and equipment they use is top of the line”
When an order went missing it was promptly replaced.
“Even when order went missing, replaced straight away.”
Bistro set out of stock, not notified, refund delayed and poor service.
“They're out of stock.”
Item never shipped and there was no communication; avoid company.
“Item never been shipped so never arrived.”
Damaged garden set with repeated failed attempts to arrange return.
“Garden set arrived damaged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scotts of Stow is a UK garden centre and online retailer based in the Cotswolds. It sells garden furniture, sheds and outbuildings, lighting, homewares, and gifts. Listings set out specifications, delivery choices, and installation services for larger items. Customers can buy through the website or in person at the retail site.