Reviews Analysed
20
We Collect & Analyse Reviews
Scotts of Stow
Experiences & Reviews
Scotts of Stow is a UK-based online and mail-order retailer that lists homewares, furniture, gifts and garden items. Consumers searching for Scotts of Stow reviews commonly look for information on product quality, delivery and customer service performance. This summary groups recent customer feedback to help shoppers assess reliability, delivery and after-sales support before purchasing.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
19d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviewers praise helpful, polite staff who resolve order issues quickly; a significant minority describe slow, unresponsive or rude service experiences.
Share
Mixed
27%
💰
Value for money
Some customers report good prices and occasional discounts; others note price rises, added delivery charges and discontinued lines that reduce perceived value.
Share
Mixed
3%
⚡
User experience
Feedback covers both the ordering process and product ease-of-use: a few found the website or delivery unclear, while others found products straightforward and orders normal.
Share
Mixed
6%
🔧
Product quality
Multiple shoppers report good-quality items and durable furniture; a smaller group report faults or damage on arrival (for example a broken handbag strap or damaged plant stand).
Share
Mixed
9%
📞
Communication
Many reviews note prompt order confirmations and helpful phone contact, but several customers experienced missed updates, tracking failures and slow refund communication.
Share
Mixed
23%
⭐
Overall experience
Overall impressions are mixed: repeat customers often report reliable service and quality, while others cite delivery delays, returns and unsatisfactory complaint handling.
Share
Mixed
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Excellent service and quality product…
"Excellent service and quality produc..."
Mike Sturgeon
Trustpilot
Sep 30, 2025
Featured for: Positive: service, product, value
A very negative experience.
"A very negative experience this time. I ordered two items and was informed they would arrive separately - no problem and one item came. Had e-mail to..."
Denise Lindley
Trustpilot
Sep 30, 2025
Featured for: Negative: delivery and communication failures
Handbag purchase
"After purchasing a bag from Scotts of Stow, and only using the bag once the strap broke off the handbag. I sent it back and the customer services team..."
Sharon Skolnek
Trustpilot
Sep 30, 2025
Featured for: Product failure and poor service
Incorrect order sorted out in no time.
"I placed an on-line order for four items this morning. When I received confirmation of the receipt of the order, I saw that three of the ordered items..."
Tessa Longhurst
Trustpilot
Sep 30, 2025
Featured for: Customer service quick resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Christine Watts
trustpilot.com
Sep 30, 2025
Disincentive to purchase towel softener liquid
I have used the towel softener liquid for many years and find it very effective and would ideally recommend it to others. However, it has been discont...
D
Denise Lindley
trustpilot.com
Sep 30, 2025
A very negative experience.
A very negative experience this time. I ordered two items and was informed they would arrive separately - no problem and one item came. Had e-mail to...
M
Mrs Sheila Rider
trustpilot.com
Sep 30, 2025
It was a gift too my son in law
It was a gift too my son in law Who was Over the moon with t...
G
Glenn Davis
trustpilot.com
Sep 30, 2025
Garden hose tidy ordered 15th July and…
Garden hose tidy ordered 15th July and paid for. No delivery. Told (23rd July) that they were waiting for fresh supplies by 31st July. Rang then, told...
J
Jabir Ahmed
trustpilot.com
Sep 30, 2025
Very happy with my purchase of the…
Very happy with my purchase of the Ashton dining chairs!! Very go...
M
Mrs Nancy Douglas
trustpilot.com
Sep 30, 2025
Somebody with experience to help and advise
A very helpful and knowledgable lady called Noms who listened to my queries about my or...
S
Sharon Skolnek
trustpilot.com
Sep 30, 2025
Handbag purchase
After purchasing a bag from Scotts of Stow, and only using the bag once the strap broke off the handbag. I sent it back and the customer services team...
T
Tessa Longhurst
trustpilot.com
Sep 30, 2025
Incorrect order sorted out in no time.
I placed an on-line order for four items this morning. When I received confirmation of the receipt of the order, I saw that three of the ordered items...
L
Lorraine Salmons
trustpilot.com
Sep 30, 2025
Very professional
Very professional, and email receiv...
M
Mr David Davis
trustpilot.com
Sep 30, 2025
Once again I Received a Very Prompt…
Once again I Received a Very Prompt Email Confirming My Order and Order Number. I have Ordered Numerous Items from Scott's o...
I
Iris
trustpilot.com
Sep 30, 2025
Colin was very polite and helpful.
Colin was very po...
C
CHRIS PATERSON
trustpilot.com
Sep 30, 2025
Professional attention to a caller
I phoned to ask why an offer code deduction was not honoured, the lad...
C
Colin Groom
trustpilot.com
Sep 30, 2025
Considerate persons taking your orders!
The lady was very pleasant and did not rush us oldies - very considerate. Her voice was clear and understandable. Sorry we...
W
WALKER
trustpilot.com
Sep 30, 2025
Because was very patient & helpful
Because was very patient,...
C
Chemax
trustpilot.com
Sep 30, 2025
10 days since my order was confirmed…
10 days since my order was con...
E
Elaine
trustpilot.com
Sep 30, 2025
ordered a bench seat on April 22nd and…
ordered a bench seat on April 22nd and no sign of a delivery. Now May 15th and still no del...
C
Chris Green
trustpilot.com
Sep 30, 2025
No sign of delivery anytime soon
Placed order on 20th April and no sign of a delivery happening any time soon, t...
J
John Rix
trustpilot.com
Sep 30, 2025
Despatch promise fantasy!
Although a scheduled despatch date of 24th April and a commitment to update by email, no...
M
Mike Sturgeon
trustpilot.com
Sep 30, 2025
Excellent service and quality product…
Excellent service and quality produc...
M
MRS CAROLE WINTER
trustpilot.com
Sep 30, 2025
Appalling customer service I purchased…
Appalling customer service I purchased a plant stand it was delivered damaged, I telephoned and what sounded like an old lady answered the phone and s...
Conclusion
Recent reviews indicate a mix of experiences at Scotts of Stow. Many customers highlight helpful and knowledgeable staff (several name individual advisors such as Lerato, Colin, Busi and Noms) and praise product quality for furniture and home goods. Recurring negatives relate to delivery delays, occasional damaged or faulty items (for example a broken handbag strap and a damaged plant stand), and problems with stock availability or refunds. If you are considering a purchase, check current stock and dispatch terms, keep order confirmation or receipts, and contact customer service promptly if issues arise.