Recent reviews indicate a mix of experiences at Scotts of Stow. Many customers highlight helpful and knowledgeable staff (several name individual advisors such as Lerato, Colin, Busi and Noms) and praise product quality for furniture and home goods. Recurring negatives relate to delivery delays, occasional damaged or faulty items (for example a broken handbag strap and a damaged plant stand), and problems with stock availability or refunds. If you are considering a purchase, check current stock and dispatch terms, keep order confirmation or receipts, and contact customer service promptly if issues arise.
Examples from available reviews (Apr 2018 – Feb 2026).
Excellent service, quality product and quick delivery at good price.
“Excellent service and quality product at a good price.”
Second item never received and communication about delivery was poor.
“Evri have never received it.”
Handbag strap broke after one use and customer service refused help.
“customer services team were extremely rude and unhelpful.”
Phone agent Lerato promptly corrected the incorrect item and was helpful.
“Lerato, who was exceptionally helpful and sorted out my order completely.”
Many reviewers praise helpful, polite staff who resolve order issues quickly; a significant minority describe slow, unresponsive or rude service experiences.
Some customers report good prices and occasional discounts; others note price rises, added delivery charges and discontinued lines that reduce perceived value.
Feedback covers both the ordering process and product ease-of-use: a few found the website or delivery unclear, while others found products straightforward and orders normal.
Multiple shoppers report good-quality items and durable furniture; a smaller group report faults or damage on arrival (for example a broken handbag strap or damaged plant stand).
Many reviews note prompt order confirmations and helpful phone contact, but several customers experienced missed updates, tracking failures and slow refund communication.
Overall impressions are mixed: repeat customers often report reliable service and quality, while others cite delivery delays, returns and unsatisfactory complaint handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Quotes shortened · As of: February 2026
Still awaiting promised reimbursement for non-arrived Christmas present.
“Still waiting for reimbursement from pre Xmas 2023.”
Duvet cover unavailable, no communication; refund only after persistent contact.
“Ordered a duvet cover that never turned up as not available.”
Product misdescribed and company refused refund, ignored emails.
“Product not as described and refuse to give refund.”
Charged for undelivered items and ignored multiple contacts.
“charging for items not delivered and ignoring multiple e-mails”
Card charged without acknowledgement and refund unresolved after cancellation.
“charged my card within 30 secs of placing the order”
Received fewer bulbs than ordered and customer service did not reply.
“When the parcel arrived there were 3 led bulbs!”
Item paid for but not delivered with no communication or responses.
“Item paid for in February has still not arrived”
Order delayed over a month with address problems and no refund.
“Made it order over a month ago still have not received it”
Delivery promised three months but actually took seven months.
“Told a 3 month delivery time for a "handmade" chair. It actually took 7 months.”
Repeated damaged sofa replacements and long delays with unhelpful support.
“it has been going on nearly three months without a replacement”
Order delayed significantly and company held payment without a delivery date.
“They’ll have had my money for 8 weeks without me getting my item.”
Item delayed months, refund withheld until complaint, then unwanted delivery.
“I will never shop with them again”
Parcel arrived next day as promised with efficient service.
“it arrived next day as promised.”
Item was good quality, delivered promptly with helpful staff.
“good quality item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scotts of Stow is a UK-based online and mail-order retailer that lists homewares, furniture, gifts and garden items. Consumers searching for Scotts of Stow reviews commonly look for information on product quality, delivery and customer service performance. This summary groups recent customer feedback to help shoppers assess reliability, delivery and after-sales support before purchasing.