Many reviews describe repeated breakdowns in order updates and fulfilment, including missed dispatches, cancelled orders, and refunds that were not resolved. Several customers mention specific staff who responded quickly and helped. A smaller group points to high prices and delivery fees. Ratings split clearly between detailed five-star praise and detailed one-star complaints.
Examples from available reviews (Apr 2018 – Mar 2026).
Jeffrey provided efficient friendly service and ordering was quick.
“Jeffrey was efficient and friendly, even when I had written down the wrong code!”
Poor communication about pre-orders and lack of despatch updates.
“Absolutely awful communication.”
Returned item but no refund; repeated rude customer service calls.
“Still no refund.”
Product price over double another retailer with additional delivery charge.
“the Scots of Stow price is over double”
Service problems come up often. Reviews mention damaged goods, slow replacements, and refunds not paid for returned or undelivered orders. Another set of reviews describes polite, responsive staff and next-day deliveries that arrived as promised.
Several reviews question the pricing. Customers say items cost more than at other retailers and complain about high delivery charges. These comments appear less often than delivery and service complaints.
Order and delivery journeys differ sharply. Many customers report missed dispatch dates, courier delays, and long waits for handmade items. Fewer describe smooth deliveries with clear online confirmations.
Several five-star reviews praise product quality, including sturdy chairs and gifts that recipients liked. Negative reviews focus on items arriving damaged or not matching the description. Both types of feedback show up repeatedly.
Poor communication stands out across many reviews. Customers describe no updates, emails going unanswered, unwanted marketing, and sudden cancellations without explanation. Other reviews point to instant email confirmations and helpful support by phone.
Experiences split between smooth, helpful purchases and fulfilment that goes wrong. Many one-star reviews describe cancelled orders and issues that were not resolved, prompting customers to cancel or complain. Several five-star reviews highlight named staff who turned service around in specific cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Quotes shortened · As of: March 2026
Still awaiting promised reimbursement for non-arrived Christmas present.
“Still waiting for reimbursement from pre Xmas 2023.”
Duvet cover unavailable, no communication; refund only after persistent contact.
“Ordered a duvet cover that never turned up as not available.”
Product misdescribed and company refused refund, ignored emails.
“Product not as described and refuse to give refund.”
Charged for undelivered items and ignored multiple contacts.
“charging for items not delivered and ignoring multiple e-mails”
Card charged without acknowledgement and refund unresolved after cancellation.
“charged my card within 30 secs of placing the order”
Received fewer bulbs than ordered and customer service did not reply.
“When the parcel arrived there were 3 led bulbs!”
Item paid for but not delivered with no communication or responses.
“Item paid for in February has still not arrived”
Order delayed over a month with address problems and no refund.
“Made it order over a month ago still have not received it”
Delivery promised three months but actually took seven months.
“Told a 3 month delivery time for a "handmade" chair. It actually took 7 months.”
Repeated damaged sofa replacements and long delays with unhelpful support.
“it has been going on nearly three months without a replacement”
Order delayed significantly and company held payment without a delivery date.
“They’ll have had my money for 8 weeks without me getting my item.”
Item delayed months, refund withheld until complaint, then unwanted delivery.
“I will never shop with them again”
Parcel arrived next day as promised with efficient service.
“it arrived next day as promised.”
Item was good quality, delivered promptly with helpful staff.
“good quality item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scotts of Stow is a UK garden centre and online retailer based in the Cotswolds. It sells garden furniture, sheds and outbuildings, lighting, homewares, and gifts. Listings set out specifications, delivery choices, and installation services for larger items. Customers can buy through the website or in person at the retail site.