Many customers point to handcrafted shoes and quick fulfilment. Positive reviews highlight design, comfort, and materials. A clear pocket of criticism focuses on returns, repairs, and slow refunds. Strong first impressions followed by after-sales problems lead to very different buyer outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Extremely fast delivery, smooth exchanges, excellent customer care and quality.
“order was shipped and delivered within 24 hours”
Ordering was easy, delivery quick, and footwear quality extremely high.
“The quality of their footwear is extremely high.”
Returned shoes over 14 business days ago with no refund or response.
“its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange.”
Loafers wore through after three months and customer service offered inadequate repair terms.
“the soles are now almost completely worn through and the leather is torn”
Many reviews praise quick dispatch and delivery, often within a day or two. Others describe long waits for exchanges, repairs that take weeks in-house, or returned items that never get resolved. A few customers also mention poor handling of parcels delivered to the wrong place.
Many buyers call the shoes good value for the price, pointing to the design and expected durability. A smaller but recurring group reports early sole wear and peeling leather, which weakens the value. For those customers, the durability issues directly change how the price feels.
Customers often describe ordering as straightforward, sizing as accurate, and international shipping as efficient. Several reviewers highlight prepaid duties and smooth cross-border delivery. A minority ask for more colour options or describe friction during returns.
A large number of reviews praise craftsmanship, comfort, and styling across loafers, boots, and dress shoes. At the same time, multiple reports mention soles wearing out quickly and leather damage after months of use. Overall, feedback splits between steady praise and specific durability breakdowns.
Many customers describe the support team as professional and quick to respond. Others report slow replies, no follow-up, and blunt messages saying the company would not help. These communication stories mirror the mixed service results.
Most high-rating reviews recommend the buying process, the look of the shoes, and the delivery speed. Low-rating reviews focus on returns left unresolved, slow exchanges, and drawn-out repair timelines. The result is a clear split between smooth purchases and poor after-sales experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
As far as I'm concerned, I couldn't be happier with the Scarosso online shop. Their website is well-organized and easy to use; their customer service is also excellent, and they are kind when replying to questions or issues that may arise.
I received my gorgeous boots, 48 hours after I placed my order and I couldn't be happier with them.
In today's world of fast and cheap fashion, these boots will endure a lifetime and will be passed down the generations.
As a matter of principle, I'm ready to pay more for a product of this standard than I would for a lesser one.
Packaging and delivery were excellent, making this an enjoyable experience.
It's gotten a lot of good comments thus far.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scarosso is an Italian footwear brand that designs and sells leather shoes and boots. Its range includes loafers, dress shoes, and boots. Scarosso sells through its online store and ships internationally. Product pages list materials, sizing guidance, and care details to help customers choose the right pair.