Reviews indicate Scarosso is frequently praised for shoe craftsmanship, fit and prompt shipping, with many repeat customers highlighting quality. At the same time, a recurring cluster of reviews reports problems with returns, refunds and slow or absent customer-service responses. If you prioritise material quality and fast delivery, these reviews suggest Scarosso often meets those expectations; however, consider the returns policy and procedures carefully before purchase. For safer transactions keep proof of shipment for returns, check official return timeframes and contact the company through documented channels if an issue arises.
Examples from available reviews (Dec 2021 – Feb 2026).
High-quality boots with excellent service, fast delivery and packaging.
“I received my gorgeous boots, 48 hours after I placed my order and I couldn't be happier with them.”
Only one of three returned pairs was refunded; customer service unresponsive.
“They have only refunded me for one pair so far.”
Loafers wore through after three months and customer service offered inadequate repair terms.
“the soles are now almost completely worn through and the leather is torn”
Ordering was easy, delivery quick, and footwear quality extremely high.
“The quality of their footwear is extremely high.”
Several reviews praise helpful staff, but a larger share report unresolved refunds, ignored messages or slow handling of returns and exchanges.
Some buyers consider the shoes worth the price for durability and style, while a few report failures that undermined perceived value.
Most reviewers describe fast, easy ordering and prompt delivery, but a notable minority report long delays or problems with exchanges and returns.
Most reviews compliment materials, fit and craftsmanship, noting comfort and durability; a small number describe premature sole or leather failures.
Several customers describe clear order acknowledgements and delivery updates, while an equal number report unanswered messages and poor refund replies.
Overall feedback is predominantly positive with repeat buyers and praise for quality and delivery; complaints concentrate on returns and support handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
As far as I'm concerned, I couldn't be happier with the Scarosso online shop. Their website is well-organized and easy to use; their customer service is also excellent, and they are kind when replying to questions or issues that may arise.
I received my gorgeous boots, 48 hours after I placed my order and I couldn't be happier with them.
In today's world of fast and cheap fashion, these boots will endure a lifetime and will be passed down the generations.
As a matter of principle, I'm ready to pay more for a product of this standard than I would for a lesser one.
Packaging and delivery were excellent, making this an enjoyable experience.
It's gotten a lot of good comments thus far.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scarosso is an international footwear brand that sells leather shoes direct-to-consumer through its website. The company is commonly associated with crafted footwear styles, online ordering and international shipping; consumers researching Scarosso typically look for information on product quality, shipping and returns policies.