Reviews indicate Scarosso is frequently praised for shoe craftsmanship, fit and prompt shipping, with many repeat customers highlighting quality. At the same time, a recurring cluster of reviews reports problems with returns, refunds and slow or absent customer-service responses. If you prioritise material quality and fast delivery, these reviews suggest Scarosso often meets those expectations; however, consider the returns policy and procedures carefully before purchase. For safer transactions keep proof of shipment for returns, check official return timeframes and contact the company through documented channels if an issue arises.
Examples from available reviews (Dec 2021 – Feb 2026).
High-quality boots with excellent service, fast delivery and packaging.
“I received my gorgeous boots, 48 hours after I placed my order and I couldn't be happier with them.”
Only one of three returned pairs was refunded; customer service unresponsive.
“They have only refunded me for one pair so far.”
Loafers wore through after three months and customer service offered inadequate repair terms.
“the soles are now almost completely worn through and the leather is torn”
Ordering was easy, delivery quick, and footwear quality extremely high.
“The quality of their footwear is extremely high.”
Several reviews praise helpful staff, but a larger share report unresolved refunds, ignored messages or slow handling of returns and exchanges.
Some buyers consider the shoes worth the price for durability and style, while a few report failures that undermined perceived value.
Most reviewers describe fast, easy ordering and prompt delivery, but a notable minority report long delays or problems with exchanges and returns.
Most reviews compliment materials, fit and craftsmanship, noting comfort and durability; a small number describe premature sole or leather failures.
Several customers describe clear order acknowledgements and delivery updates, while an equal number report unanswered messages and poor refund replies.
Overall feedback is predominantly positive with repeat buyers and praise for quality and delivery; complaints concentrate on returns and support handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises the quality and the service.
“GREAT QUALITY AND SERVICE”
Extremely fast delivery, smooth exchanges, excellent customer care and quality.
“order was shipped and delivered within 24 hours”
Very efficient with fast delivery.
“Very efficient. Fast delivery.”
Second order; satisfied with design and Italian-made quality.
“top design and quality made in Bella Italia!”
Reviewer affirms title: good quality, customer service and easy returns.
“as per title”
Reviewer exclaims fabulous quality, choice and service.
“FABULOUS QUALITY CHOICE SERVICE!!!!”
Shoes are stylish and service is excellent.
“Stylish shoes and excellent service”
Faulty sandals and unsatisfactory returns process left reviewer unwilling to reorder.
“they are now offering an in house repair which will take up to 5 weeks.”
Customer service failures: can't cancel or change orders and slow returns processing.
“Customer service is garbage.”
Smooth communication and professional, prompt service were appreciated.
“The communication was smooth”
Easy experience with quick delivery and a great product.
“Easy experience, quick delivery, great product”
Likes the company and regards their shoes as high quality.
“I like this company and their shoes...High quality”
Product considered a good choice with great quality.
“good choice, great quality”
Very nice experience with a very professional customer team.
“Very nice experience customer team very professional”
High quality shoes but FedEx returns process was difficult and inconvenient.
“FEDEX returns is a nightmare.”
Reviewer requests more colours of loafer.
“do more colours of loafer”
Great quality, elegant design and excellent craftsmanship; very comfortable.
“Great quality shoes with elegant design and excellent craftsmanship. Very comfortable and stylish — you can really feel the Italian attention to detail. Highly recommended!”
Reviewer describes the purchase as perfect.
“Perfect!!!”
Soles deteriorated quickly and leather is peeling within two months.
“small gravel stones I walked on melted into the sole.”
Delivery and customer service failures left reviewer unable to resolve misdelivery.
“Scarosso claims they are not responsible for helping me.”
Only one of three returned pairs was refunded; customer service unresponsive.
“They have only refunded me for one pair so far.”
Delivery was speedy and shoes fit perfectly.
“Speedy delivery and fit perfectly.”
Reviewer is very happy with style and quality.
“Fab shoes, very very happy 😊.”
First pair felt high quality and very comfortable; ordering was easy.
“First pair of shoes and they are high quality and very comfortable.”
Shoes described as exclusive quality with accurate shipping.
“Exclusive quality and accurate shipping!”
Well made shoes with unique designs and helpful communication.
“Beautiful made shoes & very unique designs.”
Fast delivery, expected quality and accurate sizing; no complaints.
“Fast delivery, quality as expected”
Ordering was easy, delivery quick, and footwear quality extremely high.
“The quality of their footwear is extremely high.”
Waiting a month for an exchange was described as ridiculous.
“Waiting one month to receive back an exchange is just ridiculous !!”
Seamless, efficient international delivery with duties prepaid; highly recommended.
“Easily the most seamless and efficient online shopping experience I’ve had in years.”
Very good product quality; feedback and shipping also praised.
“Very good quality, buy is pleasure and secure.”
Reviewer describes the experience as fantastically fantastic.
“Fantastically fantastic”
Shipping was fast and considered safe.
“Fast and safe shipping”
Repeat customer praises design, craftsmanship, quality and durability.
“I am a ever returning customer to Scarosso”
Shoes look great and are well made.
“Great looking, well made shoes.”
Loafers described as top quality and preferred over pricier options.
“These loafers are truly top quality.”
Loafers wore through after three months and customer service offered inadequate repair terms.
“the soles are now almost completely worn through and the leather is torn”
Reviewer is very satisfied with the product quality.
“because I am very satisfied with the quality of the product!”
Product received with prompt delivery.
“The product , the prompt delivery!!”
Returned shoes over 14 business days ago with no refund or response.
“its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scarosso is an international footwear brand that sells leather shoes direct-to-consumer through its website. The company is commonly associated with crafted footwear styles, online ordering and international shipping; consumers researching Scarosso typically look for information on product quality, shipping and returns policies.