Reviews Analysed
21
We Collect & Analyse Reviews
Scarosso
Experiences & Reviews
Scarosso is an international footwear brand that sells leather shoes direct-to-consumer through its website. The company is commonly associated with crafted footwear styles, online ordering and international shipping; consumers researching Scarosso typically look for information on product quality, shipping and returns policies.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
19d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Several reviews praise helpful staff, but a larger share report unresolved refunds, ignored messages or slow handling of returns and exchanges.
Share
Weak
8%
💰
Value for money
Some buyers consider the shoes worth the price for durability and style, while a few report failures that undermined perceived value.
Share
Mixed
4%
⚡
User experience
Most reviewers describe fast, easy ordering and prompt delivery, but a notable minority report long delays or problems with exchanges and returns.
Share
Mixed
21%
🔧
Product quality
Most reviews compliment materials, fit and craftsmanship, noting comfort and durability; a small number describe premature sole or leather failures.
Share
Strong
23%
📞
Communication
Several customers describe clear order acknowledgements and delivery updates, while an equal number report unanswered messages and poor refund replies.
Share
Mixed
12%
⭐
Overall experience
Overall feedback is predominantly positive with repeat buyers and praise for quality and delivery; complaints concentrate on returns and support handling.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Cooler Klassiker
"
As far as I'm concerned, I couldn't be happier with the Scarosso online shop. Their website is well-organized and easy to use; their customer service is also excellent, and they are kind when replying to questions or issues that may arise.
I received my gorgeous boots, 48 hours after I placed my order and I couldn't be happier with them.
In today's world of fast and cheap fashion, these boots will endure a lifetime and will be passed down the generations.
As a matter of principle, I'm ready to pay more for a product of this standard than I would for a lesser one.
Packaging and delivery were excellent, making this an enjoyable experience.
It's gotten a lot of good comments thus far.
"
Nelly Donald
Collected.reviews
Dec 11, 2021
Featured for: Positive across product, delivery, service
Only partial refund for returned items.
"I ordered some shoes. Three pairs. I have since returned all three. I have proof of returning them. They have only refunded me for one pair so far. I..."
Georgina Swales
Trustpilot
Sep 30, 2025
Featured for: Refund not issued; unresponsive customer service
Extremely Poor Quality and Disappointing Customer Service
"I purchased a pair of Scarosso loafers about three months ago and wore them only for light office use. Despite this, the soles are now almost complete..."
Richard
Trustpilot
Sep 30, 2025
Featured for: Product failure and poor support
Very high quality and excellent service
"Very easy to order from this brand. They immediately acknowledge the order and give regular update..."
Michael Newnham
Trustpilot
Sep 30, 2025
Featured for: Clear communication, fast delivery, high quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Georgina Swales
trustpilot.com
Sep 30, 2025
Only partial refund for returned items.
I ordered some shoes. Three pairs. I have since returned all three. I have proof of returning them. They have only refunded me for one pair so far. I...
J
J Kan
trustpilot.com
Sep 30, 2025
Speedy delivery and fit perfectly.
Speedy delivery a...
S
Stuart
trustpilot.com
Sep 30, 2025
Fab shoes
Fab shoes, very very happy 😊. Gr...
B
Ben
trustpilot.com
Sep 30, 2025
Quality shoes
First pair of shoes and they are high quality and very comfortab...
F
Frau Larossa
trustpilot.com
Sep 30, 2025
Exclusive quality and accurate…
Exclusive quality and accurate s...
N
Negijan
trustpilot.com
Sep 30, 2025
Beautiful made shoes & very unique…
Beautiful made shoes & very unique designs...
K
Karsten Knorr
trustpilot.com
Sep 30, 2025
Always again
Fast delivery, quality as expected,...
M
Michael Newnham
trustpilot.com
Sep 30, 2025
Very high quality and excellent service
Very easy to order from this brand. They immediately acknowledge the order and give regular update...
D
DIMO
trustpilot.com
Sep 30, 2025
Waiting one month to receive back an…
Waiting one month to receive back...
T
Thapelo
trustpilot.com
Sep 30, 2025
Easily the best shopping experience in years!
Easily the most seamless and efficient online shopping experience I’ve had in years. Order arrived on the date stipulated, and t...
D
DE MEYERE PHILIPPE
trustpilot.com
Sep 30, 2025
Quality and security
Very good quality, buy is pleasure and se...
F
Fredrick Mawuli
trustpilot.com
Sep 30, 2025
Fantastically fantastic
...
M
Masis Sarimazi
trustpilot.com
Sep 30, 2025
Fast and safe shipping
...
�
Žarko Ristić
trustpilot.com
Sep 30, 2025
Returning customer
I am a ever returning customer to Scarosso because I like their designs, love their craftsmanship and a...
C
Crag Abouchar
trustpilot.com
Sep 30, 2025
New boat shoes
Great looking,...
A
Ana Codrea
trustpilot.com
Sep 30, 2025
Best quality
These loafers are truly top quality. If I had to choose between them and some more expensive ones, I’d sti...
R
Richard
trustpilot.com
Sep 30, 2025
Extremely Poor Quality and Disappointing Customer Service
I purchased a pair of Scarosso loafers about three months ago and wore them only for light office use. Despite this, the soles are now almost complete...
M
Mrs Diana Tabacaru
trustpilot.com
Sep 30, 2025
because I am very satisfied with the…
because I am very satisfied wi...
r
radu
trustpilot.com
Sep 30, 2025
The product
The product , the...
O
Ondrej Mészáros
trustpilot.com
Sep 30, 2025
No shoes, no money, messages ignored
Returned the shoes, its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange. Customer service is now just ignorin...
Conclusion
Reviews indicate Scarosso is frequently praised for shoe craftsmanship, fit and prompt shipping, with many repeat customers highlighting quality. At the same time, a recurring cluster of reviews reports problems with returns, refunds and slow or absent customer-service responses. If you prioritise material quality and fast delivery, these reviews suggest Scarosso often meets those expectations; however, consider the returns policy and procedures carefully before purchase. For safer transactions keep proof of shipment for returns, check official return timeframes and contact the company through documented channels if an issue arises.