Many customers point to handcrafted shoes and quick fulfilment. Positive reviews highlight design, comfort, and materials. A clear pocket of criticism focuses on returns, repairs, and slow refunds. Strong first impressions followed by after-sales problems lead to very different buyer outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Extremely fast delivery, smooth exchanges, excellent customer care and quality.
“order was shipped and delivered within 24 hours”
Ordering was easy, delivery quick, and footwear quality extremely high.
“The quality of their footwear is extremely high.”
Returned shoes over 14 business days ago with no refund or response.
“its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange.”
Loafers wore through after three months and customer service offered inadequate repair terms.
“the soles are now almost completely worn through and the leather is torn”
Many reviews praise quick dispatch and delivery, often within a day or two. Others describe long waits for exchanges, repairs that take weeks in-house, or returned items that never get resolved. A few customers also mention poor handling of parcels delivered to the wrong place.
Many buyers call the shoes good value for the price, pointing to the design and expected durability. A smaller but recurring group reports early sole wear and peeling leather, which weakens the value. For those customers, the durability issues directly change how the price feels.
Customers often describe ordering as straightforward, sizing as accurate, and international shipping as efficient. Several reviewers highlight prepaid duties and smooth cross-border delivery. A minority ask for more colour options or describe friction during returns.
A large number of reviews praise craftsmanship, comfort, and styling across loafers, boots, and dress shoes. At the same time, multiple reports mention soles wearing out quickly and leather damage after months of use. Overall, feedback splits between steady praise and specific durability breakdowns.
Many customers describe the support team as professional and quick to respond. Others report slow replies, no follow-up, and blunt messages saying the company would not help. These communication stories mirror the mixed service results.
Most high-rating reviews recommend the buying process, the look of the shoes, and the delivery speed. Low-rating reviews focus on returns left unresolved, slow exchanges, and drawn-out repair timelines. The result is a clear split between smooth purchases and poor after-sales experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer praises the quality and the service.
“GREAT QUALITY AND SERVICE”
Extremely fast delivery, smooth exchanges, excellent customer care and quality.
“order was shipped and delivered within 24 hours”
Very efficient with fast delivery.
“Very efficient. Fast delivery.”
Second order; satisfied with design and Italian-made quality.
“top design and quality made in Bella Italia!”
Reviewer affirms title: good quality, customer service and easy returns.
“as per title”
Reviewer exclaims fabulous quality, choice and service.
“FABULOUS QUALITY CHOICE SERVICE!!!!”
Shoes are stylish and service is excellent.
“Stylish shoes and excellent service”
Faulty sandals and unsatisfactory returns process left reviewer unwilling to reorder.
“they are now offering an in house repair which will take up to 5 weeks.”
Customer service failures: can't cancel or change orders and slow returns processing.
“Customer service is garbage.”
Smooth communication and professional, prompt service were appreciated.
“The communication was smooth”
Easy experience with quick delivery and a great product.
“Easy experience, quick delivery, great product”
Likes the company and regards their shoes as high quality.
“I like this company and their shoes...High quality”
Product considered a good choice with great quality.
“good choice, great quality”
Very nice experience with a very professional customer team.
“Very nice experience customer team very professional”
High quality shoes but FedEx returns process was difficult and inconvenient.
“FEDEX returns is a nightmare.”
Reviewer requests more colours of loafer.
“do more colours of loafer”
Great quality, elegant design and excellent craftsmanship; very comfortable.
“Great quality shoes with elegant design and excellent craftsmanship. Very comfortable and stylish — you can really feel the Italian attention to detail. Highly recommended!”
Reviewer describes the purchase as perfect.
“Perfect!!!”
Soles deteriorated quickly and leather is peeling within two months.
“small gravel stones I walked on melted into the sole.”
Delivery and customer service failures left reviewer unable to resolve misdelivery.
“Scarosso claims they are not responsible for helping me.”
Only one of three returned pairs was refunded; customer service unresponsive.
“They have only refunded me for one pair so far.”
Delivery was speedy and shoes fit perfectly.
“Speedy delivery and fit perfectly.”
Reviewer is very happy with style and quality.
“Fab shoes, very very happy 😊.”
First pair felt high quality and very comfortable; ordering was easy.
“First pair of shoes and they are high quality and very comfortable.”
Shoes described as exclusive quality with accurate shipping.
“Exclusive quality and accurate shipping!”
Well made shoes with unique designs and helpful communication.
“Beautiful made shoes & very unique designs.”
Fast delivery, expected quality and accurate sizing; no complaints.
“Fast delivery, quality as expected”
Ordering was easy, delivery quick, and footwear quality extremely high.
“The quality of their footwear is extremely high.”
Waiting a month for an exchange was described as ridiculous.
“Waiting one month to receive back an exchange is just ridiculous !!”
Seamless, efficient international delivery with duties prepaid; highly recommended.
“Easily the most seamless and efficient online shopping experience I’ve had in years.”
Very good product quality; feedback and shipping also praised.
“Very good quality, buy is pleasure and secure.”
Reviewer describes the experience as fantastically fantastic.
“Fantastically fantastic”
Shipping was fast and considered safe.
“Fast and safe shipping”
Repeat customer praises design, craftsmanship, quality and durability.
“I am a ever returning customer to Scarosso”
Shoes look great and are well made.
“Great looking, well made shoes.”
Loafers described as top quality and preferred over pricier options.
“These loafers are truly top quality.”
Loafers wore through after three months and customer service offered inadequate repair terms.
“the soles are now almost completely worn through and the leather is torn”
Reviewer is very satisfied with the product quality.
“because I am very satisfied with the quality of the product!”
Product received with prompt delivery.
“The product , the prompt delivery!!”
Returned shoes over 14 business days ago with no refund or response.
“its been over 14 BUSINESS DAYS and i havent received any email, money back or shoes exchange.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scarosso is an Italian footwear brand that designs and sells leather shoes and boots. Its range includes loafers, dress shoes, and boots. Scarosso sells through its online store and ships internationally. Product pages list materials, sizing guidance, and care details to help customers choose the right pair.