Customers often highlight steady shirt and garment quality, dependable delivery, and attentive service. Many also say several items offer good value for money. A small number mention poor fabric on specific garments, plus sizing issues or website defaults. These negatives appear only occasionally among many positive reviews.
Examples from available reviews (Aug 2022 – Mar 2026).
Very high quality product with excellent delivery service and packaging.
“Very high quality product and excellent delivery service.”
Products are consistently excellent quality across multiple items.
“Saville Row products are always excellent quality.”
Cord shirts' fabric and finish felt below standard; returns caused frustration.
“I was disappointed with the quality of the cord shirts”
Received wrong size because the webpage defaulted to a larger size.
“I ended up with wrong size as web page defaulted to larger size, doh”
Many reviews mention fast delivery and smooth returns. Customers point to helpful, knowledgeable staff and personal attention. One reviewer says the wrong item was sent but fixed quickly.
Many reviewers call the shirts and suits good value for the price they paid. They often connect solid craftsmanship with a cost that feels fair.
Several comments describe online ordering as simple and the website as easy to navigate. A small number report sizing issues and a page default that selected the wrong size. A few also note fit differences, especially around the chest and the top button.
Most reviews praise the fabric, finish, and consistent workmanship across shirts, ties, and other garments. A few flag poor material or an underwhelming finish on specific items, such as cord shirts. These quality complaints show up in only a minority of reviews.
Reviewers often mention clear, polite communication and timely order updates. Several also say returns and credits were handled quickly.
Sentiment is largely positive, and many reviewers say they plan to order again. A small number report lower satisfaction due to issues with certain garments or sizing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer loves the formal cuff shirts.
“I love the formal cuffs shirts”
Appreciates polo shirts without stretch and asks composition not to change.
“I think this is the only compnay that sells polo shirts without "stretch".”
Great value shirts and fast delivery were provided.
“Great value shirts and fast delivery”
Excellent quality and value; wrong item delivered but issue resolved promptly.
“Wrong item delivered but sorted straight away.”
Item arrived as advertised and matched the description.
“Arrived as advertised”
Great service; reviewer plans to order again.
“Great srrvice will be ordering again”
Very high quality product with excellent delivery service and packaging.
“Very high quality product and excellent delivery service.”
Timely service; orders arrived correctly and returns were processed promptly.
“Timely service , all received as ordered and returns processed in good time.”
Great product with an easy online experience and good value.
“Great product. Easy online experience. Good value for money.”
Knowledgeable, helpful staff; returns process was simple and quickly credited.
“Always knowledgable & helpful staff.”
Splendid shirt quality and unique tab collar; reviewer is very happy.
“Splendid quality of my shirts!”
Great shirts and ties from the company.
“Great Shirts and Ties”
Gift shirt matched sizing, fitting and quality; delivery was impeccable.
“Everything was impeccable including delivery and product quality!!”
Terrific quality offered at a reasonable price.
“Terrific quality at a reasonable price.”
Fantastic as always; consistently great quality.
“Fantastic as always...Great Quality”
Great service with quick delivery and a quality product.
“Great service. Very quick delivery and great quality product”
Cord shirts' fabric and finish felt below standard; returns caused frustration.
“I was disappointed with the quality of the cord shirts”
Provided excellent service and product quality.
“Excellent service and product”
Received wrong size because the webpage defaulted to a larger size.
“I ended up with wrong size as web page defaulted to larger size, doh”
Good quality, reasonable price with prompt service and delivery.
“Good quality, reasonable price, prompt service and delivery”
Beautiful dress shirt with excellent quality and great fit.
“Beautiful dress shirt; excellent quality and great fit!”
Easy ordering and quality products; purchase was a pleasure.
“Easy ordering with quality products.”
Delivered on time and the clothes were good quality.
“delivered on time and good quality clothes”
Products are consistently excellent quality across multiple items.
“Saville Row products are always excellent quality.”
Received a great quality evening shirt from the company.
“Great quality evening shirt”
Products well presented; company gave individual attention and discount.
“Given individual attention and further discount.”
Nice quality and friendly support, but shirt fit had excess chest fabric.
“My shirt didn’t fit as there was too much fabric across the chest”
Material was not of good quality and reviewer is cautious about buying.
“the material , was not of GOOD QUALITY”
Excellent quality garment that arrived on time and was well packaged.
“Excellent quality garment; arrived on time and well packaged.”
Fantastic quality robe; recipient was very happy with it.
“Fantastic quality robe - our father was very happy with it!”
Shirt was excellent quality and very comfortable to wear.
“Shirt was excellent quality and really comfortable to wear.”
Reviewer enjoyed browsing the website a lot.
“i enjoyed my self browsing the site a lot.”
Shirts are the best Winchester style, but top-button sizing is odd.
“why do shirts (all makes) fit top buttons a size larger than the buttonholes?”
Nice white shirt with a spot-on fit.
“Nice white shirt. The fit is spot on!”
Impressed with the shirt's quality and value; intends to buy more.
“Really impressed with the shirt, great quality and value.”
Excellent craftsmanship and excellent value overall.
“Excellent craftsmanship and excellent value”
Excellent service, good choice, reasonable prices and reliable delivery.
“Excellent service, great choice of items at good prices”
Service was prompt and professional; reviewer had no complaints.
“The service was most prompt and professional.”
Delivery was prompt and timely overall.
“Prompt delivery”
Well laid out website with easy ordering, good quality and quick delivery.
“Well laid out website, easy order process, good quality and quick delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Savile Row Company is a British menswear retailer specialising in shirts, suits, ties, and related accessories. It sells tailored and ready-to-wear pieces with an emphasis on traditional tailoring methods and formalwear construction. Shoppers can buy through the website, which lists fabric and sizing details for each item. The retailer offers support with ordering, alterations, and returns, and provides product images and descriptions to help customers choose.