Many reviewers praise helpful, knowledgeable staff and quick problem-solving in store. Several customers say items arrived on time and in good condition. Another group describes delivery failures, missing items, and weak follow-up. Service quality seems to vary by branch.
Examples from available reviews (May 2022 – Mar 2026).
Shop staff were very helpful, friendly and approachable.
“the staff are very helpful and nice, all staff smile when you come in”
Parcel delayed, delivered to wrong address and Ryman refused to correct it.
“the parcel was delayed by two weeks without any notice and was finally delivered to the wrong address”
Garden bench had faulty holes; offered 10% was insufficient compensation.
“The garden bench had holes drilled in the wrong place.”
Staff scowled and seemed unwilling to offer printing help.
“Abysmal customer service at Rymans in Hereford.”
Staff often get credit for practical help with printing, finding items, and carrying purchases to cars. Many reviews name specific employees who did more than expected. A smaller but noticeable set describes rude or unhelpful service and repeated order mistakes at some branches.
Reviewers frequently point to competitive prices and good value across stationery, tech items, and accessories. Several shoppers say they found better prices than on other marketplaces. Price and stock come up regularly, but they do not overshadow other topics.
Many customers describe easy online ordering and smooth in-store collection. Multiple reviews mention same-day collection and items set aside for pickup. A few comments say posts would be more useful with clearer details such as the date and location.
Many product-focused comments say orders arrived on time, well packed, and as expected. A few specific reviews report incorrect, damaged, or used items that led to returns or refunds. Some customers turned down partial compensation when the defects were more serious.
A major negative theme is poor delivery and order updates. Reviewers mention missing collection notices, late parcels, deliveries sent to the wrong address, and automated refunds with little explanation. A smaller number describe clear, helpful communication during pickup.
Reviews draw a clear line between strong in-store support and weaker fulfilment or communication. Many shoppers leave happy with staff help and the condition of what they bought, while others run into delivery delays and limited follow-up. That gap shows up as a mix of very high and very low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Ordering was easy; collection service good and item quality high.
“Easy to order, good service on collection. Item good quality.”
Shop staff were very helpful, friendly and approachable.
“the staff are very helpful and nice, all staff smile when you come in”
Only half the order arrived and unclear communication about refund.
“I only got half of my order.”
Clare provided friendly, helpful printing and binding support.
“10/10 service by Clare in the Edinburgh West End store who helped print and bind (and re-bind) my exam material.”
Same-day click-and-collect worked, but delivery timing is unreliable.
“I was able to click and collect online with collection from store the same day.”
Items arrived in good condition on the promised date.
“Arrived in first class condition. Received on date promised”
Staff were unfriendly and unhelpful during a Sunday visit.
“absolutely miserable young guy behind the counter, no help at all”
Well-stocked shop with friendly staff and a small complimentary chocolate.
“Friendly staff and also gained a chocolate with my purchase- thank you 🙂”
Reviewer advises including date and location in reviews for clarity.
“You need to say on what date and where, otherwise it might be difficult to remember.”
Ryman quickly supplied a pen refill with fast delivery and notifications.
“Rymans came to my rescue! Brilliant! Delivery was very quick”
First order was great; later courier caused missing boxes.
“My first order was spot on. Great service. Quick and efficient”
Order past expected arrival date with no collection notice received.
“not received notice of it having arrived for collection”
Staff provided outstanding, patient help with printing during illness.
“they are so paitent with me and my phone.”
Printer delivered within days, well packaged and ready to use.
“Delivery to my door within days of ordering.”
Sketchbook was good value and arrived just in time to create.
“It was value for money, came just in the nick of time”
Received used, damaged product and experienced slow refund processing.
“product was clearly used”
Fast delivery and good-quality products; reviewer recommends Ryman.
“Fast delivery, very happy with my purchase, nice quality products. Would definitely recommend this company.”
Order mix-up, repeated errors, and poor handling caused refund and frustration.
“The levels of incompetence are staggering.”
Staff at Stafford branch were helpful and facilitated easy collection.
“Recently received great customer service from the Stafford branch.”
Excellent service, good communication, easy pickup and friendly staff.
“Excellent service- perfect size great communication - easy pick up.”
Jagmeet designed, printed and laminated postcards and provided great service.
“designing, printing and laminating my cards”
Staff were helpful and knowledgeable assisting with the photo printing machine.
“Staff in St Andrews branch are helpful, knowledgeable and polite.”
Helpful staff found the ideal marker and provided a test pad.
“within seconds she had taken me to the ideal product”
Staff argued and were unhelpful; one till assistant was praised.
“service from both Iga & Robert was absolutely abysmal”
Staff scowled and seemed unwilling to offer printing help.
“Abysmal customer service at Rymans in Hereford.”
Friendly family-run shop provided a warm, heartfelt experience.
“The lovely family people running the shop with a big heart”
Product was good and delivered on time.
“Good product, delivered on time”
Staff member Iga provided exceptional, careful help with my order.
“Iga went above and beyond to help me”
Store offered great value and was fully stocked.
“Great value and fully stocked”
Friendly, professional staff and easy to find items.
“Friendly but still professional staff”
Reviewer expressed strong overall liking for Ryman products and service.
“I just love Rymans”
Click and collect reserved item until collection, providing peace of mind.
“The click and collect service gave me piece of mind”
A damaged lid was resolved swiftly with minimal effort required.
“A damaged lid was dealt with swiftly and with zero effort on my part.”
Bought an Epson at a better price than Amazon and eBay.
“very good price better than amazon & e;bay”
Staff Mo and AnJana efficiently located and printed an important letter.
“service outstanding again. Mo and AnJana were patient and efficient in locating and printing important letter from my phone..”
Order delayed with poor communication and no proactive updates.
“Customer communication is awful”
Reliable product selection and helpful staff delivered a pleasant experience.
“I can rely on a good selection and reliable products when shopping at Ryman.”
Click-and-collect item arrived five days late; customer missed holiday.
“it did not arrived for 5 days and I had already left.”
Order delivered on time and well packed.
“Delivered on time and we'll packed”
Consistently welcoming staff and great in-store selection with offers.
“Always welcoming and friendly service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ryman is a UK high-street retailer and online shop focused on stationery and office supplies. It sells paper, pens, ink cartridges, printers, office furniture, and storage solutions. Many stores provide printing, photocopying, laminating, and simple business print services. The website lists products, helps customers find stores, and supports online ordering for consumer and business buyers.