Reviews Analysed
21
We Collect & Analyse Reviews
Ryman
Experiences & Reviews
Ryman is a UK stationery and office supplies retailer operating high‑street shops alongside an online store. The business offers stationery, office equipment, print services and click‑and‑collect fulfilment, serving consumers and small businesses. Customers commonly use Ryman for items such as pens, paper, printers, ink cartridges and basic print/copy services.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
12d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many reviewers praise helpful, knowledgeable shop staff; however several reports describe rude or unhelpful behaviour at particular branches, creating inconsistent experiences.
Share
Mixed
21%
💰
Value for money
Shoppers frequently report competitive prices, useful offers and loyalty benefits; several specifically note better pricing on certain items compared with other retailers.
Share
Strong
8%
⚡
User experience
Website navigation, click‑and‑collect and in‑store finding are often straightforward, but some customers report problems with order processing and in‑store printing.
Share
Mixed
17%
🔧
Product quality
Multiple reviewers describe items as good quality and reliable, with deliveries arriving as expected and products meeting expectations on receipt.
Share
Strong
15%
📞
Communication
Delivery and collection are reliable for many customers, though a number of reviews highlight poor communication about delays and slow online/chat responses.
Share
Mixed
8%
⭐
Overall experience
Most reviewers report a positive overall experience driven by product range and helpful staff, tempered by occasional service or communication failures.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Manchester Arndale Centre store w/e…
"Manchester Arndale Centre store w/e 28th October, whilst in store I asked a lady by the name of Helen for some advise regarding a permanent marker pen..."
David Perry
Trustpilot
Sep 30, 2025
Featured for: Strong positive in-store service example
Horrendous service!
"Bought a product online telling me that store collection would be available next day (subject to availability) however got an email saying it would be..."
PAUL HUGHES
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and communication complaint
Great experience with Ryman
"Great experience with Ryman. A damaged lid was dealt with swiftly and with zero effort on m..."
Gilly
Trustpilot
Sep 30, 2025
Featured for: Positive example of issue resolution
Love my order, not a staff at Ryman Worlds End.
"The order process was straightforward and clear. There was an issue before where my order was accidentally sent to a different ryman address but it's..."
Izzah Ismail
Trustpilot
Sep 30, 2025
Featured for: Mixed review: good product, poor staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David Perry
trustpilot.com
Sep 30, 2025
Manchester Arndale Centre store w/e…
Manchester Arndale Centre store w/e 28th October, whilst in store I asked a lady by the name of Helen for some advise regarding a permanent marker pen...
F
Francis
trustpilot.com
Sep 30, 2025
Like Bickering Kids….
Was in the Shandwick Place Branch in Edinburgh last Thursday (25thSep) about 2:40ish and the service from both Iga & Robert was absolutely abysmal. Al...
J
John Rose
trustpilot.com
Sep 30, 2025
Abysmal customer service at Rymans in…
Abysmal customer service at Rymans in Hereford. the staff on counter scowl at customers and are clearly unhappy to offer...
E
Elo
trustpilot.com
Sep 30, 2025
A gem!
The lovely family people running the shop w...
R
Richard Shepheard
trustpilot.com
Sep 30, 2025
Good product
Good product, d...
f
fabian cook
trustpilot.com
Sep 30, 2025
Such fantastic professional advice at…
Such fantastic professional advice at Shandwick Place Rymans. Iga went above and beyond to h...
K
Kenneth Watters
trustpilot.com
Sep 30, 2025
Great value and fully stocked
...
M
Mrs. Angie Timson
trustpilot.com
Sep 30, 2025
Friendly but still professional staff
Friendly but still professional st...
K
Karen Wright
trustpilot.com
Sep 30, 2025
I just love Rymans
I just love Rymans The pro...
S
Sean
trustpilot.com
Sep 30, 2025
Ryman had the product I needed in a…
Ryman had the product I needed in a hurry, when no one else did. The click and collect service gave...
G
Gilly
trustpilot.com
Sep 30, 2025
Great experience with Ryman
Great experience with Ryman. A damaged lid was dealt with swiftly and with zero effort on m...
M
Mr Sadler
trustpilot.com
Sep 30, 2025
I just purchase A EPSON ET-2860 printer…
I just purchase A EPSON ET-2860 printer its a very good pr...
M
Melanie Knight
trustpilot.com
Sep 30, 2025
Rymans Ealing
Rymans Ealing ,.service outstanding again. Mo and AnJana were patient...
P
PAUL HUGHES
trustpilot.com
Sep 30, 2025
Horrendous service!
Bought a product online telling me that store collection would be available next day (subject to availability) however got an email saying it would be...
J
John
trustpilot.com
Sep 30, 2025
Satisfaction Guaranteed Throughout At Ryman
I can rely on a good selection and reliable products when shopping at Ryman. Some brands I haven’t seen elsewhere so are new to me and very reliable....
C
Christopher Watts
trustpilot.com
Sep 30, 2025
I order this on click n collect to take…
I order this on click n collect to take on holiday but it did not ar...
C
Charles McDonagh
trustpilot.com
Sep 30, 2025
Delivered on time and we'll packed
Delivered on time...
L
Lorraine
trustpilot.com
Sep 30, 2025
Always a good experience in Rymans
Always a good experience in Rymans in Farnborough, Hants. Always welcoming and friend...
M
MRS J SWEENEY
trustpilot.com
Sep 30, 2025
Helpful staff
Helpful, friendly staff snd wi...
I
Izzah Ismail
trustpilot.com
Sep 30, 2025
Love my order, not a staff at Ryman Worlds End.
The order process was straightforward and clear. There was an issue before where my order was accidentally sent to a different ryman address but it's...
Conclusion
Reviews indicate Ryman regularly supplies good‑quality stationery and office items, with many customers satisfied by product reliability and in‑store stock. Several reviewers cite fast delivery, accurate click‑and‑collect fulfilment and helpful staff at named branches (for example Manchester Arndale and Shandwick Place). However, there are multiple reports of inconsistent staff behaviour and some notable failures in order communication or delayed click‑and‑collect notifications. Consumers should weigh positive product and price feedback against occasional service or communication issues and consider contacting the local store directly if an order is urgent.