Reviews indicate Ryman regularly supplies good‑quality stationery and office items, with many customers satisfied by product reliability and in‑store stock. Several reviewers cite fast delivery, accurate click‑and‑collect fulfilment and helpful staff at named branches (for example Manchester Arndale and Shandwick Place). However, there are multiple reports of inconsistent staff behaviour and some notable failures in order communication or delayed click‑and‑collect notifications. Consumers should weigh positive product and price feedback against occasional service or communication issues and consider contacting the local store directly if an order is urgent.
Examples from available reviews (May 2022 – Feb 2026).
Helpful staff found the ideal marker and provided a test pad.
“within seconds she had taken me to the ideal product”
Order delayed with poor communication and no proactive updates.
“Customer communication is awful”
A damaged lid was resolved swiftly with minimal effort required.
“A damaged lid was dealt with swiftly and with zero effort on my part.”
Order was fine but a staff member was rude and loud.
“rude, loud and condescending.”
Many reviewers praise helpful, knowledgeable shop staff; however several reports describe rude or unhelpful behaviour at particular branches, creating inconsistent experiences.
Shoppers frequently report competitive prices, useful offers and loyalty benefits; several specifically note better pricing on certain items compared with other retailers.
Website navigation, click‑and‑collect and in‑store finding are often straightforward, but some customers report problems with order processing and in‑store printing.
Multiple reviewers describe items as good quality and reliable, with deliveries arriving as expected and products meeting expectations on receipt.
Delivery and collection are reliable for many customers, though a number of reviews highlight poor communication about delays and slow online/chat responses.
Most reviewers report a positive overall experience driven by product range and helpful staff, tempered by occasional service or communication failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Helpful, friendly staff and a wide range of good-quality items.
“Helpful, friendly staff snd wide range od good quality items.”
Order was fine but a staff member was rude and loud.
“rude, loud and condescending.”
Order refunded on the delivery day due to apparent out-of-stock issue.
“they refunded me on the day I was ment to receive it”
New staff member Lara went out of her way to be helpful and post.
“Lara went out of her way to be helpful today”
Garden bench had faulty holes; offered 10% was insufficient compensation.
“The garden bench had holes drilled in the wrong place.”
Parcel delayed, delivered to wrong address and Ryman refused to correct it.
“the parcel was delayed by two weeks without any notice and was finally delivered to the wrong address”
Staff, especially Lee, were very helpful and carried my purchase to the car.
“They went above & beyond helpful in carrying my Really Useful Storage Tower back to my car.”
Two staff members were rude and unhelpful during the visit.
“Andrew was rude and kept mumbling under his breath”
Ordered fans for staff but after a week had no update or call.
“Over a week and still waiting. No call, no update.”
Multiple processing and delivery errors left orders unprocessed and refunded.
“rang customer service to be told it was an error on the system”
Repeated delivery failures; customer requests a phone call about issues.
“Problem with delivering my order for the third time.”
Repeated account manager changes forced the reviewer to switch suppliers.
“My account manager has changed countless times”
Large order never arrived in time; customer service unhelpful.
“10 days later and still waiting for delivery.”
Received wrong product and late delivery; service described as rubbish.
“Wrong product and late deliver - not much else to say. Ryman Business - Rubbish Service”
Received incorrect, poor-quality paper and return was refused.
“it was not what i ordered and some awful greyish tint recycled paper.”
Store employee was extremely helpful and went above duty.
“was extremely helpful and went above his duty to help me today”
Repeated account manager changes caused repeated explanations and frustration.
“changed 4 times and i have to explain how my business operates every time to someone new.”
Bought wrong cartridge, was refused replacement and staff were unsympathetic.
“we could not have a replacement.”
Poor customer service and no product knowledge; manager refused calls.
“Enthusiasm of customer service totaly lacking and no product knowledge.”
Store employee Sam helped resolve Rewards issue and delivered great service.
“Fantastic service all round but especially Sam.”
Ryman Stationery is an excellent destination for all your stationery and office supplies needs. I recently purchased a few items from their website and was thoroughly impressed with the quality of their products, as well as the smoothness of the ordering process.
Their website is very easy to navigate, making it effortless to find what you're looking for. They have a broad range of options available for everything from pens and pencils to printers and ink cartridges. Not only that, but they offer discounts to students, teachers, and businesses too.
What I found most impressive about my experience with Ryman was how quickly my goods arrived after ordering them online. The delivery times were accurate, which meant that I could start using my new stationery immediately without any unnecessary delay.
Overall, I highly recommend Ryman Stationery for anyone who needs high-quality office supplies or learning equipment in general. Their large selection of items combined with fast shipping makes them one of the best destinations out there for stationary purchases
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ryman is a UK stationery and office supplies retailer operating high‑street shops alongside an online store. The business offers stationery, office equipment, print services and click‑and‑collect fulfilment, serving consumers and small businesses. Customers commonly use Ryman for items such as pens, paper, printers, ink cartridges and basic print/copy services.