The review set shows a clear split between an earlier positive purchase and a large number of recent negative reports. Recent reviewers consistently report non-delivery, withheld refunds and administration or liquidation notices while the website continued to trade. Communication failures — unanswered phones, ignored emails and missed collection or refund promises — are a recurring theme. For prospective buyers this pattern suggests checking payment protection (credit card or bank), confirming current company trading or insolvency status and seeking written confirmation of delivery and refund terms before purchasing. If already affected, reviewers indicate many customers pursued card chargebacks or formal complaints to recover funds.
Examples from available reviews (Dec 2021 – Feb 2026).
High-quality rugs were delivered without issue and the team provided good service.
“High quality rags!”
Faulty rug reported but company ignored emails and failed arranged collection.
“Emails are ignored and promises are not followed through.”
Company ceased trading but website still takes sales and refunds unavailable.
“website continues to take sales”
Refund initiated nearly a month ago has still not been received.
“Scam!”
One early reviewer praised helpful staff and service; most recent reviews describe unresolved returns, missed promises and poor follow-up on issues.
Numerous reviewers report withheld payments or delayed refunds after returns or non-delivery, creating financial loss or need for chargebacks.
Several customers report orders not dispatched or delivered and long waits; one earlier buyer reported smooth delivery and product satisfaction.
A single reviewer praised fabric softness and appearance; multiple later reviewers report faulty items or returns that were not resolved.
Frequent complaints of unanswered phones, ignored emails, full voicemails and unkept collection or refund promises across many reviews.
Most recent reviews describe insolvency notices, withheld funds and poor customer support; one older review reports a positive purchase experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
High quality rags!
In general, I was pleased with the level of customer service offered by Alex and his team of professionals.
My three orders of rags, which included the Montana shaggy in beige, the Flux Fur Sheepskin in white, and the Rocks shaggy in brown, were delivered without issue.
Everything about the design, from the softness of the fabric to the entire appearance, was outstanding.
A lot more businesses would benefit from being able to address problems in this manner!
Aside from that, the products are of really high quality especially Rocks shaggy rug
This is a company that I will use again in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rug Seller is an online retailer specialising in rugs and floor coverings, operating through a website aimed at UK consumers. When researching this retailer, people commonly check delivery, returns and refund handling, customer service responsiveness and company solvency or trading status.