Many reviews mention payments being kept, refunds delayed or never received, and orders that never arrived. Several customers say calls went unanswered and emails were ignored. Other reviews describe quick delivery, secure packaging, and easy returns. Some also praise the website for being simple to use and order from.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer remains unpaid for returned rug despite company resuming trading.
“I am still owed the money.”
Company declared insolvent yet retained payment and will not complete transaction.
“they kept my payment.”
Returned item processed smoothly with excellent customer care and refund.
“customer care was excellent”
Two rugs arrived on time, well packaged with good quality.
“well packaged and good quality”
Many reviews describe orders that did not arrive and refunds that were not paid. Several customers also say the company went into administration or liquidation while their payments were still not returned.
Frequent complaints about money being kept and refunds stalling lower the sense of value for affected customers. A smaller number of reviews say the rugs matched the description and were worth the price.
Several reviews describe an easy ordering process and clear product pages. Fewer mention occasional website issues or slow dispatch updates.
Many reviewers praise how the rugs look, the packaging, and the material quality when they arrive. A minority mention faults, damage, or a strong damp smell on delivery.
Many reviews focus on calls not being returned, emails being ignored, and collection appointments not happening. Some customers mention helpful support, but these comments appear less often.
Reviews split sharply between many one-star complaints about payment and delivery failures and a set of five-star reviews praising service and product quality. This gap shows up repeatedly around refunds, deliveries, and how contact is handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
High quality rags!
In general, I was pleased with the level of customer service offered by Alex and his team of professionals.
My three orders of rags, which included the Montana shaggy in beige, the Flux Fur Sheepskin in white, and the Rocks shaggy in brown, were delivered without issue.
Everything about the design, from the softness of the fabric to the entire appearance, was outstanding.
A lot more businesses would benefit from being able to address problems in this manner!
Aside from that, the products are of really high quality especially Rocks shaggy rug
This is a company that I will use again in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rug Seller is an online retailer focused on rugs and floor coverings. Its website shows rugs in different sizes, styles, and materials, with photos and measurements. Customers can select delivery options for UK addresses and start returns through the site. It also offers care advice and size charts to help customers choose. Support is available by email and phone.