The review set shows a clear split between an earlier positive purchase and a large number of recent negative reports. Recent reviewers consistently report non-delivery, withheld refunds and administration or liquidation notices while the website continued to trade. Communication failures — unanswered phones, ignored emails and missed collection or refund promises — are a recurring theme. For prospective buyers this pattern suggests checking payment protection (credit card or bank), confirming current company trading or insolvency status and seeking written confirmation of delivery and refund terms before purchasing. If already affected, reviewers indicate many customers pursued card chargebacks or formal complaints to recover funds.
Examples from available reviews (Dec 2021 – Feb 2026).
High-quality rugs were delivered without issue and the team provided good service.
“High quality rags!”
Faulty rug reported but company ignored emails and failed arranged collection.
“Emails are ignored and promises are not followed through.”
Company ceased trading but website still takes sales and refunds unavailable.
“website continues to take sales”
Refund initiated nearly a month ago has still not been received.
“Scam!”
One early reviewer praised helpful staff and service; most recent reviews describe unresolved returns, missed promises and poor follow-up on issues.
Numerous reviewers report withheld payments or delayed refunds after returns or non-delivery, creating financial loss or need for chargebacks.
Several customers report orders not dispatched or delivered and long waits; one earlier buyer reported smooth delivery and product satisfaction.
A single reviewer praised fabric softness and appearance; multiple later reviewers report faulty items or returns that were not resolved.
Frequent complaints of unanswered phones, ignored emails, full voicemails and unkept collection or refund promises across many reviews.
Most recent reviews describe insolvency notices, withheld funds and poor customer support; one older review reports a positive purchase experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer remains unpaid for returned rug despite company resuming trading.
“I am still owed the money.”
Company has gone into administration but still advertises online.
“HAS GONE INTO ADMINISTRATION.”
No dispatch notice and phone calls or emails go unanswered.
“no dispatch notice”
Refund not received after return and company reportedly entered liquidation.
“this company has gone into liquidation!!!”
Company is being liquidated and appears to be selling only existing stock.
“company is being liquidated.”
Company ceased trading but website still takes sales and refunds unavailable.
“website continues to take sales”
Customer seeks refund for undelivered rug while company trades during administration.
“company continues to trade online”
Company declared insolvent yet retained payment and will not complete transaction.
“they kept my payment.”
Customer paid £355 for wallpaper and received no delivery before administration.
“THEY ARE THIEVES!!!!!!”
Customer service unresponsive and refund unlikely after poor contact attempts.
“voice mail full when you ring”
Faulty rug reported but company ignored emails and failed arranged collection.
“Emails are ignored and promises are not followed through.”
Refund delayed and arranged collections failed; customer service ignored contact.
“They only responded to my last review on here as it’s public.”
Refund initiated nearly a month ago has still not been received.
“Scam!”
Company failed to deliver purchased items.
“They do not deliver”
Order placed in February not received after company ceased trading.
“has ceased trading”
Ordered rug in February with no updates and unresponsive customer service.
“No one answers the phone.”
No delivery and emails remain unanswered.
“No rug - no response to emails.”
Received two faulty rugs and company stopped responding to emails.
“both have been faulty.”
Returned rug but refund not issued and communications ignored.
“they don’t want to give you it back.”
Refund for an undelivered throw still outstanding despite repeated promises.
“Still waiting for a refund”
Customer awaits credit from months ago and threatens legal action.
“WE ARE STILL AWAITING OUR CREDIT FROM MONTHS AGO.”
Rug was promptly delivered and described as excellent quality.
“Rug promptly delivered.”
Customer very happy with three rugs purchased.
“Very happy with three rugs”
Rug matched description and customer praised excellent service.
“Rug was exactly as described”
Returned item processed smoothly with excellent customer care and refund.
“customer care was excellent”
Delivery slow and customer service unresponsive, causing scam fears.
“Customer service poor”
Rug acceptable but lacked thickness and quality compared to others.
“it's not got the thickness or quality of other rugs”
Bathroom rug described as stunning with great delivery and service.
“absolutely stunning.”
Two rugs arrived on time, well packaged with good quality.
“well packaged and good quality”
Ordering process was smooth but website occasionally malfunctioned.
“website does not seem to always work properly”
Delivery reliable and rug matches hallway decoration well.
“Reliable and prompt.”
Rug arrived promptly and looked lush and luxurious.
“Arrived promptly”
Hall runner paid for in February never arrived and contact attempts failed.
“nothing has arrived”
Delivery slow and customer contact poor, though order eventually dispatched.
“mail box was full”
Received incorrect items and company has not responded to refund request.
“I have heard nothing from your company !”
Website easy to use and shipment was swift with a pleasing rug.
“Easy to navigate”
Wallpaper ordered easily and delivered on time with good quality.
“delivery was when they said”
Beautiful rug arrived with a strong damp, musty smell initially.
“it stinks of damp musty smell”
Website easy to use with good selection, price and delivery.
“Really easy to use website”
Returned item but refund delayed and company unresponsive, forcing chargeback.
“AVOID, AVOID, AVOID at all costs!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rug Seller is an online retailer specialising in rugs and floor coverings, operating through a website aimed at UK consumers. When researching this retailer, people commonly check delivery, returns and refund handling, customer service responsiveness and company solvency or trading status.