Many reviews mention payments being kept, refunds delayed or never received, and orders that never arrived. Several customers say calls went unanswered and emails were ignored. Other reviews describe quick delivery, secure packaging, and easy returns. Some also praise the website for being simple to use and order from.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer remains unpaid for returned rug despite company resuming trading.
“I am still owed the money.”
Company declared insolvent yet retained payment and will not complete transaction.
“they kept my payment.”
Returned item processed smoothly with excellent customer care and refund.
“customer care was excellent”
Two rugs arrived on time, well packaged with good quality.
“well packaged and good quality”
Many reviews describe orders that did not arrive and refunds that were not paid. Several customers also say the company went into administration or liquidation while their payments were still not returned.
Frequent complaints about money being kept and refunds stalling lower the sense of value for affected customers. A smaller number of reviews say the rugs matched the description and were worth the price.
Several reviews describe an easy ordering process and clear product pages. Fewer mention occasional website issues or slow dispatch updates.
Many reviewers praise how the rugs look, the packaging, and the material quality when they arrive. A minority mention faults, damage, or a strong damp smell on delivery.
Many reviews focus on calls not being returned, emails being ignored, and collection appointments not happening. Some customers mention helpful support, but these comments appear less often.
Reviews split sharply between many one-star complaints about payment and delivery failures and a set of five-star reviews praising service and product quality. This gap shows up repeatedly around refunds, deliveries, and how contact is handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer remains unpaid for returned rug despite company resuming trading.
“I am still owed the money.”
Company has gone into administration but still advertises online.
“HAS GONE INTO ADMINISTRATION.”
No dispatch notice and phone calls or emails go unanswered.
“no dispatch notice”
Refund not received after return and company reportedly entered liquidation.
“this company has gone into liquidation!!!”
Company is being liquidated and appears to be selling only existing stock.
“company is being liquidated.”
Company ceased trading but website still takes sales and refunds unavailable.
“website continues to take sales”
Customer seeks refund for undelivered rug while company trades during administration.
“company continues to trade online”
Company declared insolvent yet retained payment and will not complete transaction.
“they kept my payment.”
Customer paid £355 for wallpaper and received no delivery before administration.
“THEY ARE THIEVES!!!!!!”
Customer service unresponsive and refund unlikely after poor contact attempts.
“voice mail full when you ring”
Faulty rug reported but company ignored emails and failed arranged collection.
“Emails are ignored and promises are not followed through.”
Refund delayed and arranged collections failed; customer service ignored contact.
“They only responded to my last review on here as it’s public.”
Refund initiated nearly a month ago has still not been received.
“Scam!”
Company failed to deliver purchased items.
“They do not deliver”
Order placed in February not received after company ceased trading.
“has ceased trading”
Ordered rug in February with no updates and unresponsive customer service.
“No one answers the phone.”
No delivery and emails remain unanswered.
“No rug - no response to emails.”
Received two faulty rugs and company stopped responding to emails.
“both have been faulty.”
Returned rug but refund not issued and communications ignored.
“they don’t want to give you it back.”
Refund for an undelivered throw still outstanding despite repeated promises.
“Still waiting for a refund”
Customer awaits credit from months ago and threatens legal action.
“WE ARE STILL AWAITING OUR CREDIT FROM MONTHS AGO.”
Rug was promptly delivered and described as excellent quality.
“Rug promptly delivered.”
Customer very happy with three rugs purchased.
“Very happy with three rugs”
Rug matched description and customer praised excellent service.
“Rug was exactly as described”
Returned item processed smoothly with excellent customer care and refund.
“customer care was excellent”
Delivery slow and customer service unresponsive, causing scam fears.
“Customer service poor”
Rug acceptable but lacked thickness and quality compared to others.
“it's not got the thickness or quality of other rugs”
Bathroom rug described as stunning with great delivery and service.
“absolutely stunning.”
Two rugs arrived on time, well packaged with good quality.
“well packaged and good quality”
Ordering process was smooth but website occasionally malfunctioned.
“website does not seem to always work properly”
Delivery reliable and rug matches hallway decoration well.
“Reliable and prompt.”
Rug arrived promptly and looked lush and luxurious.
“Arrived promptly”
Hall runner paid for in February never arrived and contact attempts failed.
“nothing has arrived”
Delivery slow and customer contact poor, though order eventually dispatched.
“mail box was full”
Received incorrect items and company has not responded to refund request.
“I have heard nothing from your company !”
Website easy to use and shipment was swift with a pleasing rug.
“Easy to navigate”
Wallpaper ordered easily and delivered on time with good quality.
“delivery was when they said”
Beautiful rug arrived with a strong damp, musty smell initially.
“it stinks of damp musty smell”
Website easy to use with good selection, price and delivery.
“Really easy to use website”
Returned item but refund delayed and company unresponsive, forcing chargeback.
“AVOID, AVOID, AVOID at all costs!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rug Seller is an online retailer focused on rugs and floor coverings. Its website shows rugs in different sizes, styles, and materials, with photos and measurements. Customers can select delivery options for UK addresses and start returns through the site. It also offers care advice and size charts to help customers choose. Support is available by email and phone.