Reviews Analysed
21
We Collect & Analyse Reviews
Rug Seller
Experiences & Reviews
Rug Seller is an online retailer specialising in rugs and floor coverings, operating through a website aimed at UK consumers. When researching this retailer, people commonly check delivery, returns and refund handling, customer service responsiveness and company solvency or trading status.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
19d
Overall Rating
1.2
Our Analysis
🎯
Service quality
One early reviewer praised helpful staff and service; most recent reviews describe unresolved returns, missed promises and poor follow-up on issues.
Share
Weak
11%
💰
Value for money
Numerous reviewers report withheld payments or delayed refunds after returns or non-delivery, creating financial loss or need for chargebacks.
Share
Weak
16%
⚡
User experience
Several customers report orders not dispatched or delivered and long waits; one earlier buyer reported smooth delivery and product satisfaction.
Share
Weak
16%
🔧
Product quality
A single reviewer praised fabric softness and appearance; multiple later reviewers report faulty items or returns that were not resolved.
Share
Weak
6%
📞
Communication
Frequent complaints of unanswered phones, ignored emails, full voicemails and unkept collection or refund promises across many reviews.
Share
Weak
24%
⭐
Overall experience
Most recent reviews describe insolvency notices, withheld funds and poor customer support; one older review reports a positive purchase experience.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Montana Saggy Rag in Beige, Flux FurSheepskin in white and Rocks Shaggy in brown
"
High quality rags!
In general, I was pleased with the level of customer service offered by Alex and his team of professionals.
My three orders of rags, which included the Montana shaggy in beige, the Flux Fur Sheepskin in white, and the Rocks shaggy in brown, were delivered without issue.
Everything about the design, from the softness of the fabric to the entire appearance, was outstanding.
A lot more businesses would benefit from being able to address problems in this manner!
Aside from that, the products are of really high quality especially Rocks shaggy rug
This is a company that I will use again in the future!
"
Daniel Mars
Collected.reviews
Dec 08, 2021
Featured for: Positive product and service example
I do not usually leave reviews but I am…
"Update: this company has gone into receivership; do not buy from this company. I do not usually leave reviews but I am leaving this review because I h..."
Penny
Trustpilot
Sep 30, 2025
Featured for: Faulty product, ignored communications detailed
Ceased trading but website still selling!
"The company has ceased trading and has filed notice to appoint an administration t..."
Gale
Trustpilot
Sep 30, 2025
Featured for: Insolvency while website remained active
Scam
"Scam! It's been almost a month since they ini..."
Osahenwinoru Esealuka
Trustpilot
Sep 30, 2025
Featured for: Refund initiated but not received
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Theona Morrison
trustpilot.com
Sep 30, 2025
I have spent hundreds of pounds since …
I have spent hundreds of pounds since 2018 with this company. Lovely rugs. Last spring I ordered a rug that didn't work, corresponded about return. Co...
T
Tina Froud
trustpilot.com
Sep 30, 2025
GONE INTO ADMINISTRATION'THE RUG SELLER' ALSO…
THIS COMPANY 'THE RUG SELLER' PART OF LUXURY HOME DESIGN GROUP LTD 7 Trafford Moss Road Astra Business Park Off Guinness Road Trafford Park Manchester...
S
Sarah McCarthy
trustpilot.com
Sep 30, 2025
Can i please have a response asap
Can i please have a response asap, ordered placed 4th no dispatch notice, i cannot get through on the phone its never ans...
S
Sarah
trustpilot.com
Sep 30, 2025
I have queried where my refund is after…
I have queried where my refund is after paying £50 to return my rug after trying it in the room amd not liking it. I have j...
G
Gerard McSharry
trustpilot.com
Sep 30, 2025
Unfortunately the company is being…
Unfortunately the company is being liquidated. We...
G
Gale
trustpilot.com
Sep 30, 2025
Ceased trading but website still selling!
The company has ceased trading and has filed notice to appoint an administration t...
J
Jeremy & Anita
trustpilot.com
Sep 30, 2025
Tried to get a refund for a rug not…
Tried to get a refund for a rug not delivered. Message received to say they are looking into it and then a message received the second time saying the...
R
Ricky
trustpilot.com
Sep 30, 2025
Company insolvent
Received an email this company has gone insolvent so won't be completing my transaction, but they kept my payment. Curren...
L
Lisa kerins
trustpilot.com
Sep 30, 2025
DO NoT USE THIS UNSCRUPULOUS COMPANY
DO NoT USE THIS UNSCRUPULOUS COMPANY, THEY ARE THIEVES!!!!!! I ordered 355 worth of wallpaper on 24 th February and havnt receive...
M
Mrs Diane Scales
trustpilot.com
Sep 30, 2025
Don’t buy from this company I am also…
Don’t buy from this company I am also frustrated about their customer service , voice mail full when you ring , there is no live chat, and no response...
P
Penny
trustpilot.com
Sep 30, 2025
I do not usually leave reviews but I am…
Update: this company has gone into receivership; do not buy from this company. I do not usually leave reviews but I am leaving this review because I h...
R
Rachel Gunner
trustpilot.com
Sep 30, 2025
Avoid this company
I am still awaiting my refund for my rug after a month of trying to get it. They admitted the rug was faulty in an email and twice said they arranged...
O
Osahenwinoru Esealuka
trustpilot.com
Sep 30, 2025
Scam
Scam! It's been almost a month since they ini...
a
andrea jenkins
trustpilot.com
Sep 30, 2025
Do not buy from this company
Do not buy from this com...
M
Mike Dooley
trustpilot.com
Sep 30, 2025
Do not use the company has ceased…
Do not use the company has ceased trading, I ordered a rug on the 06/02/25 haven’t never rec...
R
Rose Maxwell
trustpilot.com
Sep 30, 2025
Ordered Rug and no delivery
I ordered a rug for just under £200 on 5 February 2025 and it is now 8th March 2025 and o news about from the company about the rug despite several em...
C
CG
trustpilot.com
Sep 30, 2025
No Delivery No Response
No rug - no response...
C
Carol
trustpilot.com
Sep 30, 2025
No refund and no contact
I have been waiting since before Christmas for this company to deliver a rug I can actually use. I have had two and bot...
O
Omar
trustpilot.com
Sep 30, 2025
Avoid this company at all costs!
I ordered a rug which I didn’t like and returned it at my own expense, which is fine. However the company have not refunded or acknowledge the return....
P
Pamela Morgan
trustpilot.com
Sep 30, 2025
Do not buy!
Still waiting for a refund on a throw I ordered Jan 21st than still hasn’t arrived, despit...
Conclusion
The review set shows a clear split between an earlier positive purchase and a large number of recent negative reports. Recent reviewers consistently report non-delivery, withheld refunds and administration or liquidation notices while the website continued to trade. Communication failures — unanswered phones, ignored emails and missed collection or refund promises — are a recurring theme. For prospective buyers this pattern suggests checking payment protection (credit card or bank), confirming current company trading or insolvency status and seeking written confirmation of delivery and refund terms before purchasing. If already affected, reviewers indicate many customers pursued card chargebacks or formal complaints to recover funds.