Reviews split between glowing praise for the jewellery’s finish and frequent fulfilment problems. Many buyers describe well-made gemstone pieces with careful presentation. A large group reports orders that never arrived, long waits for refunds, and occasions ruined by cancellations. Several customers also mention automated replies and limited access to phone or human support.
Examples from available reviews (Dec 2021 – Feb 2026).
In-stock item never delivered; refund delayed, needed credit card dispute.
“In the end I had to dispute the transaction with my credit card company.”
In-stock order delayed, no phone support and only AI or generic replies.
“I have logged many support tickets to which I get AI replies.”
Bought emerald bracelet; wife adores the beautiful trilogy design.
“My wife now absolutely adores her Emerald trilogy..”
Order dispatched quickly and arrived beautifully packaged.
“Dispatched fast and beautifully packaged”
Many negative reviews describe orders that did not arrive or turned up very late. Numerous customers say refunds were slow or only resolved through bank chargebacks. A smaller group reports quick dispatch and correct delivery.
Few reviews address price directly. When customers receive their items, they often call them well made and suitable as gifts. Value complaints focus on money lost through non-delivery rather than the product price.
Sentiment is split between very happy and very unhappy customers. Positive reviews mention easy sizing returns, lots of compliments, and repeat purchases. Negative accounts describe missed occasions such as Valentine’s or Christmas and escalations to card disputes.
Multiple reviews praise the craftsmanship, gemstone colour, and presentation of items such as emerald, aquamarine, and opal necklaces. A smaller set reports faults, including plating wearing away and a stone falling out. Packaging and gift presentation are repeatedly mentioned in positive terms.
Several customers say they only received automated or pre-written replies and could not reach phone support. Updates about supply issues are described as rare or unclear. A few reviews highlight helpful staff and guided support during purchase.
Feedback falls into two clear camps: smooth fulfilment paired with praised products, and ongoing delivery or refund issues with weak support. Repeated low ratings point to a lack of accountability and transparency. Positive reviews highlight jewellery quality and on-time delivery.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Replacement ring resizing delayed over a month with vague updates.
“still no update it has been over a month”
Necklace undelivered, item out of stock, refund still not received.
“I am still waiting for my refund!”
In-stock item never delivered; refund delayed, needed credit card dispute.
“In the end I had to dispute the transaction with my credit card company.”
Disappointed by poor quality and long delay receiving refund.
“I am still waiting for my refund.”
No delivery for eight weeks and only refund achieved via bank chargeback.
“No item delivered after 8 weeks.”
Ordered in January, item not received and refund not provided after frequent contact.
“You have taken my money and I do not have the item.”
Returned exchanged ring; company failed to respond and refund remains outstanding.
“there is NO customer service with this company”
Guaranteed delivery missed with vague excuses and no effective cancellation support.
“there is still no accountability or transparency.”
In-stock order delayed, no phone support and only AI or generic replies.
“I have logged many support tickets to which I get AI replies.”
Ring ordered in December not received by February despite generic updates.
“The worst online shopping experience I've ever had.”
Order never shipped, slow responses and missed Valentine's Day gift.
“missed Valentine’s Day gift”
Christmas gift ordered in December still undelivered two months later.
“still no delivery”
Anniversary necklace ordered in January still not delivered by February.
“still waiting for the item to be delivered”
Ring ordered in December not dispatched months after promised delivery date.
“it hasn’t even been dispatched.”
Order not shipped a month past delivery date, no refund and poor contact.
“It's now almost a month past the delivery date I was given”
Pendant missed delivery, no meaningful responses, and refund/cancellation ignored.
“DO NOT USE. You will be disappointed.”
Attractive necklace but no action on requested exchange and poor customer service.
“0 stars for customer service”
Ordered ring for anniversary; delivery missed and refund requests ignored.
“AVOID THIS COMPANY AT ALL TIMES!!”
Ordered bracelet for Christmas, long delays and still no goods or refund.
“still no goods or refund”
Repeated emails yet still no refund and no substantive response.
“Still no refund!”
Order missed expected delivery, cancelled and reordered elsewhere.
“Order not delivered by expected date.”
Significant supply-chain delays and lack of proactive communication led to cancellation.
“never emailing updates.”
Ordered ring never arrived and support reported lengthy delays.
“Ruby and Oscar suck”
Experienced repeated weeks-long delays and only pre-written responses.
“pre-wrote statements”
Bought emerald bracelet; wife adores the beautiful trilogy design.
“My wife now absolutely adores her Emerald trilogy..”
Excellent customer service, earrings as described and speedy delivery.
“Excellent customer service”
Ordered engagement set, easy return for sizing, lovely ring and many compliments.
“An all round wonderful experience with Ruby & Oscar.”
Initially pleased, but gold came away revealing silver and a diamond fell out.
“gold is starting to come away to show silver”
Received correct order delivered earlier than promised.
“delivered before the promised time.”
Earrings exceeded expectations as a 70th birthday gift; mum loved them.
“She loved her gift”
Loves necklace and wears it every day.
“I love my necklace I wear it everyday”
Order dispatched quickly and arrived beautifully packaged.
“Dispatched fast and beautifully packaged”
Beautifully crafted aquamarine birthstone necklace worn constantly.
“it's beautifully crafted.”
Nice necklace but delivery took three weeks with shipping problems.
“Very nice looking necklace.”
Opal necklace arrived quickly and was excellent quality with smooth process.
“the quality was just fantastic.”
They were really helpful and offered many choices.
“They were really helpful with a lot of different choices”
Gorgeous emerald necklace gift; excellent quality and lovely packaging.
“The necklace is truly beautiful”
Rushed order arrived on time and in perfect condition.
“it arrived in perfect time with prefect quality”
Anniversary present was much appreciated.
“it was very much appreciated as an anniversary present”
Quick delivery, beautiful chain, and will use again.
“Quick delivery and beautiful chain.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ruby & Oscar is an online jewellery retailer selling rings, necklaces, earrings, and bracelets. Its range includes gemstone pieces such as emerald, aquamarine, and opal, plus birthstone items. For engagement and ring purchases, the company offers sizing and exchange options and can package items for gifting. Checkout notes say customers can add insurance at purchase.