Reviews show a clear pattern: many customers praise Rubber Sole for competitive prices, fast dispatch and regular order updates. Product feedback is largely positive, with several buyers reporting good fit and quality, though a small number raise durability concerns. Recurrent negative reports focus on wrong sizes being sent and difficulties contacting customer service, including non-working phone numbers and bounced emails. Prospective buyers should confirm sizing, review the return policy carefully and consider using payment protections (for example PayPal) if they have concerns about fulfilment.
Examples from available reviews (Jul 2021 – Feb 2026).
Sizing advice led to oversized boots; returns weren't free and customer service rude.
“Absolutely shambolic experience”
Pleasant buying experience with competitive prices and first-class customer service.
“A pleasure to buy from this company.”
Received the wrong colour but delivery and price were excellent; boots comfortable.
“Ordered Barbour Readhead brown boots as per ad but received Timbertan colour.”
Reviewer received no product and cannot contact the company for a refund.
“This company is fraudulent.”
Many reviewers report fast delivery and smooth ordering, but multiple reports note fulfilment errors and difficult or costly returns.
Several buyers point to competitive prices and good value; a few mention unexpected return postage or policy-related costs.
Order process, tracking updates and transaction flow are praised by many; sizing guidance and wrong-size shipments caused problems for others.
Most customers report satisfactory fit and product quality; a minority note stiffness on first wear or sole durability issues over time.
Frequent praise for proactive emails and tracking; several customers report non-working phone numbers, bounced emails or unanswered queries.
Overall impressions are split: many positive end-to-end purchases, while a persistent subset experienced fulfilment, sizing or contact failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Repeated good experiences with competitive prices and free delivery.
“Their prices are competitive and the service is excellent”
Sandals arrived with faulty stitching and replacement handling was poor.
“part of the stitching coming off”
Order not delivered and promised refund/delivery not provided; payment retained.
“still have my money and 17 days later still no trainers.”
Arrived narrow fitting contrary to description and refund deducted postage.
“The pair that arrived were a narrow fitting although they were not described as this on the website.”
Unexpected customs VAT charged making price much higher than advertised.
“stung with £43 charge for Customs VAT that they did not make clear”
Late delivery and unexpected £40 customs fee not disclosed.
“I have to pay extra £40! Never mentioned in my invoice.”
NOT PROFESSIONAL AT ALL
I am a teacher of the Alexander Technique and am required to wear black shoes at work. I ordered 2 Bedwin Rubbersole OG sneaker from Rubber Sole online store. They were very stiff and uncomfortable. I am aware that new shoes need to be broken in but these were uncomfortable from the start. They were so bad that I could not wear them at work so I returned them. I had to pay £4.99 for return postage on top of the cost of the shoes themselves, which was very disappointing given the price of the shoes!
I don’t recommend it.
DISAPPOINTED
Unexpected shipping fees of £70 were not clearly stated.
“Shipping fees NOT clearly stated.”
Express delivery delayed and large customs charges applied despite UK site.
“we ended up paying a non-refundable fee of 40 GBP as custom charges.”
Customer suspects the Dr Martens purchased are counterfeit.
“I’m pretty sure the ones from rubbersole are fakes.”
Company hides that goods ship from EU, causing unexpected customs and VAT charges.
“The total (including VAT) isn't UK VAT - it's FRENCH VAT”
They hound customers and advertised discounts do not exist.
“DO not sign up for anything you will be hounded constantly”
Hidden shipping fees and limited consumer protection caused major aggravation.
“expect to pay in excess of £40 for shipping.”
Import taxes were not disclosed and customer service was unreachable.
“Didn't see the small print about import taxes on orders from France”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rubber Sole is an online footwear retailer specialising in shoes and boots across multiple brands and styles via a web store. Consumers researching the retailer commonly check delivery speed, sizing guidance, returns policy and customer contact options when deciding to purchase.