Reviewers often mention fast dispatch, low prices, and sturdy footwear that matches the descriptions. Many also praise clear tracking emails and quick refunds. Another group reports failed or mishandled deliveries, missing refunds, and wrong sizes or colours. Several customers say undisclosed customs or shipping charges raised the final cost.
Examples from available reviews (Jul 2021 – Feb 2026).
Top-quality products at great prices and perfect packaging.
“Top quality great prices Packaged perfectly”
Express delivery failed; parcel not arrived and Evri cited size delay.
“They were supposed to be delivered by Evri on 09/01 but have still not arrived”
Returned item but no refund and unresponsive customer service.
“I returned a pair of boots on 29 September and as of today no refund or contact”
Unexpected customs VAT charged making price much higher than advertised.
“stung with £43 charge for Customs VAT that they did not make clear”
Many reviews describe quick refunds and helpful staff who sort problems out fast. Another set of comments mentions refunds not being processed, repeated wrong items, and returns that never get resolved. Both kinds of service experiences show up again and again.
Numerous reviewers point to competitive prices and good value on boots and trainers. A recurring negative theme is unexpected customs VAT and shipping fees that pushed up the total cost. Praise for pricing and complaints about extra charges appear side by side.
Customers often say ordering is quick and delivery arrives fast, making the purchase feel straightforward. Several reviews mention unclear sizing advice or the wrong size being sent, leading to returns. Returns play out differently across reviews, with some getting fast refunds and others waiting with no reply.
Many reviewers praise the build quality, true-to-size fit, and tough leather on boots. Others report issues such as bad stitching, shoes that feel too stiff or narrow, and one claim of suspected counterfeit goods. Positive quality feedback is common, but product faults come up in multiple complaints.
A large group highlights clear email updates and tracking that stays accurate through delivery. Another group says customer service can’t be reached, emails bounce, and calls go unanswered. Several reviews also state the seller didn’t disclose where the item was coming from, leading to surprise import charges.
Reviews split sharply between five-star stories of fast, correct orders and one-star accounts of non-delivery, refunds not paid, and hidden fees. Positive comments focus on speed, price, and packaging. Negative ones centre on delivery problems, broken communication, and unexpected charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Repeated good experiences with competitive prices and free delivery.
“Their prices are competitive and the service is excellent”
Sandals arrived with faulty stitching and replacement handling was poor.
“part of the stitching coming off”
Order not delivered and promised refund/delivery not provided; payment retained.
“still have my money and 17 days later still no trainers.”
Arrived narrow fitting contrary to description and refund deducted postage.
“The pair that arrived were a narrow fitting although they were not described as this on the website.”
Unexpected customs VAT charged making price much higher than advertised.
“stung with £43 charge for Customs VAT that they did not make clear”
Late delivery and unexpected £40 customs fee not disclosed.
“I have to pay extra £40! Never mentioned in my invoice.”
NOT PROFESSIONAL AT ALL
I am a teacher of the Alexander Technique and am required to wear black shoes at work. I ordered 2 Bedwin Rubbersole OG sneaker from Rubber Sole online store. They were very stiff and uncomfortable. I am aware that new shoes need to be broken in but these were uncomfortable from the start. They were so bad that I could not wear them at work so I returned them. I had to pay £4.99 for return postage on top of the cost of the shoes themselves, which was very disappointing given the price of the shoes!
I don’t recommend it.
DISAPPOINTED
Unexpected shipping fees of £70 were not clearly stated.
“Shipping fees NOT clearly stated.”
Express delivery delayed and large customs charges applied despite UK site.
“we ended up paying a non-refundable fee of 40 GBP as custom charges.”
Customer suspects the Dr Martens purchased are counterfeit.
“I’m pretty sure the ones from rubbersole are fakes.”
Company hides that goods ship from EU, causing unexpected customs and VAT charges.
“The total (including VAT) isn't UK VAT - it's FRENCH VAT”
They hound customers and advertised discounts do not exist.
“DO not sign up for anything you will be hounded constantly”
Hidden shipping fees and limited consumer protection caused major aggravation.
“expect to pay in excess of £40 for shipping.”
Import taxes were not disclosed and customer service was unreachable.
“Didn't see the small print about import taxes on orders from France”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rubber Sole is an online footwear retailer selling boots, trainers, and sandals. It runs an e-commerce website with product pages that include sizing details and images. The company processes orders for domestic and international delivery, with payment by card or digital methods. Customer support is offered through web contact options and phone numbers listed on the site. The range covers workwear and casual footwear in multiple adult sizes.