Reviews show a clear pattern: many customers praise Rubber Sole for competitive prices, fast dispatch and regular order updates. Product feedback is largely positive, with several buyers reporting good fit and quality, though a small number raise durability concerns. Recurrent negative reports focus on wrong sizes being sent and difficulties contacting customer service, including non-working phone numbers and bounced emails. Prospective buyers should confirm sizing, review the return policy carefully and consider using payment protections (for example PayPal) if they have concerns about fulfilment.
Examples from available reviews (Jul 2021 – Feb 2026).
Sizing advice led to oversized boots; returns weren't free and customer service rude.
“Absolutely shambolic experience”
Pleasant buying experience with competitive prices and first-class customer service.
“A pleasure to buy from this company.”
Received the wrong colour but delivery and price were excellent; boots comfortable.
“Ordered Barbour Readhead brown boots as per ad but received Timbertan colour.”
Reviewer received no product and cannot contact the company for a refund.
“This company is fraudulent.”
Many reviewers report fast delivery and smooth ordering, but multiple reports note fulfilment errors and difficult or costly returns.
Several buyers point to competitive prices and good value; a few mention unexpected return postage or policy-related costs.
Order process, tracking updates and transaction flow are praised by many; sizing guidance and wrong-size shipments caused problems for others.
Most customers report satisfactory fit and product quality; a minority note stiffness on first wear or sole durability issues over time.
Frequent praise for proactive emails and tracking; several customers report non-working phone numbers, bounced emails or unanswered queries.
Overall impressions are split: many positive end-to-end purchases, while a persistent subset experienced fulfilment, sizing or contact failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Express delivery failed; parcel not arrived and Evri cited size delay.
“They were supposed to be delivered by Evri on 09/01 but have still not arrived”
Suggestion to size down resulted in shoes being too small.
“they are to small”
Excellent value and quality boots delivered within 24 hours.
“The product was excellent value in price and quality”
Order dispatched but delayed; Evri delivery underperformed.
“No sign of my order yet.”
Top-quality products at great prices and perfect packaging.
“Top quality great prices Packaged perfectly”
Very pleased: prompt arrival, well packaged, as described and cheaper.
“The item arrived quickly, was well packaged.”
Quick delivery and prompt refund; great service.
“Immediate refund. Quick delivery”
No refund for return postage promised; unresponsive customer service.
“STILL NO RESPONSE OR REFUND OF POSTAGE AS PROMISED BY RUBBERSOLE.”
Return postage refund promised but not received after six weeks.
“despite chasing I have still not received the refund for my postage.”
Easy ordering, free returns and fast refunds within 24 hours.
“I received the full refunds within 24 hours after posting!”
Customer service quickly and efficiently resolved an issue.
“Customer service was excellent .”
Trainers arrived quickly, were good quality and well priced.
“Trainers arrived really quickly, great quality and a really good price”
Expensive shoes left in rain and ruined due to poor delivery handling.
“they were absolutely drenched”
Order never arrived despite 'delivered' status and no working customer service.
“My order has never arrived.”
Good boots at a decent price with fast delivery.
“Great Boots, decent price.”
Reviewer received a perfect order and thanked the seller.
“Perfect! Thank you”
Received the wrong colour but delivery and price were excellent; boots comfortable.
“Ordered Barbour Readhead brown boots as per ad but received Timbertan colour.”
They sent the wrong size and express delivery was paid for.
“The wrong size was sent.”
Pleasant buying experience with competitive prices and first-class customer service.
“A pleasure to buy from this company.”
Good service with early delivery and clear order tracking emails.
“Great service - delivery arrived before it was expected”
Excellent communication throughout and prompt delivery with no extra fees.
“They have been in constant communication throughout every step of delivery process”
Reviewer received no product and cannot contact the company for a refund.
“This company is fraudulent.”
Happy with prices and fast delivery; will order again.
“Very happy with the prices and the speed of delivery.”
Sizing guidance was incorrect, resulting in wrong shoe size.
“i got the wrong shoe size for my wife”
Great price and very fast delivery met expectations.
“Great price and super quick delivery”
Good price, fast delivery and timely email updates; very happy.
“kept up to date with emails”
Sizing advice led to oversized boots; returns weren't free and customer service rude.
“Absolutely shambolic experience”
Good quality items with super-fast free delivery; reviewer reordered immediately.
“Hassle free from purchase to delivery.”
Cannot reach customer service; emails bounce and many complaints noted.
“Having tried numerous times to speak to Customer Service without success.”
Product was great and delivered very quickly.
“Great product super quick delivery!”
Excellent communication and earlier-than-expected delivery.
“Great communication and delivered earlier than expected”
Service, delivery and item were all excellent and faultless.
“service, delivery & item were all absolutely spot on”
Efficient service with great communication and next-day delivery.
“Great efficient service”
Wrong size sent and reviewer cannot contact company by phone or website.
“you have sent the wrong size shoes”
Boots arrived promptly, high quality leather and true to size.
“The boots were of a very superior quality, and fitted true to size.”
Gilet ordered but not delivered; attempts to contact failed, will seek refund.
“still awaiting delivery.”
Returned item but no refund and unresponsive customer service.
“I returned a pair of boots on 29 September and as of today no refund or contact”
Wrong sizes sent twice and partial, insufficient refund issued.
“Sent the wrong size shoes twice”
Excellent customer service with quick refunds and helpful representatives.
“Customer service have people that answer the telephone and speak to you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rubber Sole is an online footwear retailer specialising in shoes and boots across multiple brands and styles via a web store. Consumers researching the retailer commonly check delivery speed, sizing guidance, returns policy and customer contact options when deciding to purchase.