Reviews Analysed
21
We Collect & Analyse Reviews
Rubber Sole
Experiences & Reviews
Rubber Sole is an online footwear retailer specialising in shoes and boots across multiple brands and styles via a web store. Consumers researching the retailer commonly check delivery speed, sizing guidance, returns policy and customer contact options when deciding to purchase.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
19d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers report fast delivery and smooth ordering, but multiple reports note fulfilment errors and difficult or costly returns.
Share
Mixed
24%
💰
Value for money
Several buyers point to competitive prices and good value; a few mention unexpected return postage or policy-related costs.
Share
Strong
13%
⚡
User experience
Order process, tracking updates and transaction flow are praised by many; sizing guidance and wrong-size shipments caused problems for others.
Share
Mixed
12%
🔧
Product quality
Most customers report satisfactory fit and product quality; a minority note stiffness on first wear or sole durability issues over time.
Share
Strong
12%
📞
Communication
Frequent praise for proactive emails and tracking; several customers report non-working phone numbers, bounced emails or unanswered queries.
Share
Mixed
13%
⭐
Overall experience
Overall impressions are split: many positive end-to-end purchases, while a persistent subset experienced fulfilment, sizing or contact failures.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Absolutely shambolic experience
"Absolutely shambolic experience. I followed the advice on their site, as they stated that sizing up one full size was necessary, with the boots I want..."
Estee Farrar
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint: sizing, returns, contact
A pleasure to buy from this company
"A pleasure to buy from this company. A wide range of brands and styles all at very competitive prices. Updated all through transact..."
Stephen
Trustpilot
Sep 30, 2025
Featured for: Positive: good communication and delivery
Barbour readhead boots - super comfy
"Ordered Barbour Readhead brown boots as per ad but received Timbertan colour. Would have been five star review otherwise because order process, delive..."
Gordon Robertson
Trustpilot
Sep 30, 2025
Featured for: Comfortable product; sole durability problem
This company is fraudulent
"This company is fraudulent. The number on their website doesn’t work and any email online bounces back..."
Simon
Trustpilot
Sep 30, 2025
Featured for: Alleged non-delivery; contact failures
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mike
trustpilot.com
Sep 30, 2025
Great Boots
Great Boots, decent price. Fa...
R
Robert Holden
trustpilot.com
Sep 30, 2025
Perfect
...
G
Gordon Robertson
trustpilot.com
Sep 30, 2025
Barbour readhead boots - super comfy
Ordered Barbour Readhead brown boots as per ad but received Timbertan colour. Would have been five star review otherwise because order process, delive...
J
JRobinson
trustpilot.com
Sep 30, 2025
The wrong size was sent
The wrong size was sent. I paid for express delivery as I needed the shoes for an event. They f...
S
Stephen
trustpilot.com
Sep 30, 2025
A pleasure to buy from this company
A pleasure to buy from this company. A wide range of brands and styles all at very competitive prices. Updated all through transact...
e
elena F
trustpilot.com
Sep 30, 2025
Great
Saw the previous negative review and was a bit nervous but thought I’d give them a go as they were much cheaper for the boots I wanted tha...
A
Ancha Gaye
trustpilot.com
Sep 30, 2025
I was very reluctant to order from this…
I was very reluctant to order from this company after reading all the comments from here, but went with my gut instinct and ordered. I am so glad that...
S
Simon
trustpilot.com
Sep 30, 2025
This company is fraudulent
This company is fraudulent. The number on their website doesn’t work and any email online bounces back...
G
Geraldine
trustpilot.com
Sep 30, 2025
Very happy with the prices and the…
Very happy with the prices and the spee...
M
MR ALBERT MORRISON
trustpilot.com
Sep 30, 2025
The shoe sizes didn’t go down enough &…
The shoe sizes didn’t go down enough & in th...
P
Pauline Hambidge
trustpilot.com
Sep 30, 2025
Great price and super quick delivery
Great price and super quick deliver...
E
Emma
trustpilot.com
Sep 30, 2025
Perfect experience
Was sceptical from looking at reviews. Ordered timberland boots for my son… really good pri...
E
Estee Farrar
trustpilot.com
Sep 30, 2025
Absolutely shambolic experience
Absolutely shambolic experience. I followed the advice on their site, as they stated that sizing up one full size was necessary, with the boots I want...
T
Tina Flintoff
trustpilot.com
Sep 30, 2025
Hassle free from purchase to delivery.
Hassle free from purchase to delivery. Good quality product. So good that I ordered more as soon as first...
M
Marian Pace
trustpilot.com
Sep 30, 2025
BEWARE
Having tried numerous times to speak to Customer Service without success. I have now given up as they only have an answer machine. I have seen that th...
D
Dave Gibbons
trustpilot.com
Sep 30, 2025
Great product super quick delivery!
Great product sup...
N
Nicola Miller
trustpilot.com
Sep 30, 2025
Great communication and delivered…
Great communication and delivered earlier than exp...
D
David Summerville
trustpilot.com
Sep 30, 2025
Highly recommended
Like many I was a little reluctant to purchase here as there were a fair few negative reviews. I have to say, the service, delivery & item were all ab...
K
Karen O'Donnell
trustpilot.com
Sep 30, 2025
Great efficient service and communication
Ordered trainers and communication great and also given expected delivery time frame. Lovely surprise when they turned up the next day! Great efficien...
O
Oscarpaker paker
trustpilot.com
Sep 30, 2025
you have sent the wrong size shoes
you have sent the wrong size shoes, i cannot get through on the phone it says...
Conclusion
Reviews show a clear pattern: many customers praise Rubber Sole for competitive prices, fast dispatch and regular order updates. Product feedback is largely positive, with several buyers reporting good fit and quality, though a small number raise durability concerns. Recurrent negative reports focus on wrong sizes being sent and difficulties contacting customer service, including non-working phone numbers and bounced emails. Prospective buyers should confirm sizing, review the return policy carefully and consider using payment protections (for example PayPal) if they have concerns about fulfilment.