Reviewers often mention fast dispatch, low prices, and sturdy footwear that matches the descriptions. Many also praise clear tracking emails and quick refunds. Another group reports failed or mishandled deliveries, missing refunds, and wrong sizes or colours. Several customers say undisclosed customs or shipping charges raised the final cost.
Examples from available reviews (Jul 2021 – Feb 2026).
Top-quality products at great prices and perfect packaging.
“Top quality great prices Packaged perfectly”
Express delivery failed; parcel not arrived and Evri cited size delay.
“They were supposed to be delivered by Evri on 09/01 but have still not arrived”
Returned item but no refund and unresponsive customer service.
“I returned a pair of boots on 29 September and as of today no refund or contact”
Unexpected customs VAT charged making price much higher than advertised.
“stung with £43 charge for Customs VAT that they did not make clear”
Many reviews describe quick refunds and helpful staff who sort problems out fast. Another set of comments mentions refunds not being processed, repeated wrong items, and returns that never get resolved. Both kinds of service experiences show up again and again.
Numerous reviewers point to competitive prices and good value on boots and trainers. A recurring negative theme is unexpected customs VAT and shipping fees that pushed up the total cost. Praise for pricing and complaints about extra charges appear side by side.
Customers often say ordering is quick and delivery arrives fast, making the purchase feel straightforward. Several reviews mention unclear sizing advice or the wrong size being sent, leading to returns. Returns play out differently across reviews, with some getting fast refunds and others waiting with no reply.
Many reviewers praise the build quality, true-to-size fit, and tough leather on boots. Others report issues such as bad stitching, shoes that feel too stiff or narrow, and one claim of suspected counterfeit goods. Positive quality feedback is common, but product faults come up in multiple complaints.
A large group highlights clear email updates and tracking that stays accurate through delivery. Another group says customer service can’t be reached, emails bounce, and calls go unanswered. Several reviews also state the seller didn’t disclose where the item was coming from, leading to surprise import charges.
Reviews split sharply between five-star stories of fast, correct orders and one-star accounts of non-delivery, refunds not paid, and hidden fees. Positive comments focus on speed, price, and packaging. Negative ones centre on delivery problems, broken communication, and unexpected charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Express delivery failed; parcel not arrived and Evri cited size delay.
“They were supposed to be delivered by Evri on 09/01 but have still not arrived”
Suggestion to size down resulted in shoes being too small.
“they are to small”
Excellent value and quality boots delivered within 24 hours.
“The product was excellent value in price and quality”
Order dispatched but delayed; Evri delivery underperformed.
“No sign of my order yet.”
Top-quality products at great prices and perfect packaging.
“Top quality great prices Packaged perfectly”
Very pleased: prompt arrival, well packaged, as described and cheaper.
“The item arrived quickly, was well packaged.”
Quick delivery and prompt refund; great service.
“Immediate refund. Quick delivery”
No refund for return postage promised; unresponsive customer service.
“STILL NO RESPONSE OR REFUND OF POSTAGE AS PROMISED BY RUBBERSOLE.”
Return postage refund promised but not received after six weeks.
“despite chasing I have still not received the refund for my postage.”
Easy ordering, free returns and fast refunds within 24 hours.
“I received the full refunds within 24 hours after posting!”
Customer service quickly and efficiently resolved an issue.
“Customer service was excellent .”
Trainers arrived quickly, were good quality and well priced.
“Trainers arrived really quickly, great quality and a really good price”
Expensive shoes left in rain and ruined due to poor delivery handling.
“they were absolutely drenched”
Order never arrived despite 'delivered' status and no working customer service.
“My order has never arrived.”
Good boots at a decent price with fast delivery.
“Great Boots, decent price.”
Reviewer received a perfect order and thanked the seller.
“Perfect! Thank you”
Received the wrong colour but delivery and price were excellent; boots comfortable.
“Ordered Barbour Readhead brown boots as per ad but received Timbertan colour.”
They sent the wrong size and express delivery was paid for.
“The wrong size was sent.”
Pleasant buying experience with competitive prices and first-class customer service.
“A pleasure to buy from this company.”
Good service with early delivery and clear order tracking emails.
“Great service - delivery arrived before it was expected”
Excellent communication throughout and prompt delivery with no extra fees.
“They have been in constant communication throughout every step of delivery process”
Reviewer received no product and cannot contact the company for a refund.
“This company is fraudulent.”
Happy with prices and fast delivery; will order again.
“Very happy with the prices and the speed of delivery.”
Sizing guidance was incorrect, resulting in wrong shoe size.
“i got the wrong shoe size for my wife”
Great price and very fast delivery met expectations.
“Great price and super quick delivery”
Good price, fast delivery and timely email updates; very happy.
“kept up to date with emails”
Sizing advice led to oversized boots; returns weren't free and customer service rude.
“Absolutely shambolic experience”
Good quality items with super-fast free delivery; reviewer reordered immediately.
“Hassle free from purchase to delivery.”
Cannot reach customer service; emails bounce and many complaints noted.
“Having tried numerous times to speak to Customer Service without success.”
Product was great and delivered very quickly.
“Great product super quick delivery!”
Excellent communication and earlier-than-expected delivery.
“Great communication and delivered earlier than expected”
Service, delivery and item were all excellent and faultless.
“service, delivery & item were all absolutely spot on”
Efficient service with great communication and next-day delivery.
“Great efficient service”
Wrong size sent and reviewer cannot contact company by phone or website.
“you have sent the wrong size shoes”
Boots arrived promptly, high quality leather and true to size.
“The boots were of a very superior quality, and fitted true to size.”
Gilet ordered but not delivered; attempts to contact failed, will seek refund.
“still awaiting delivery.”
Returned item but no refund and unresponsive customer service.
“I returned a pair of boots on 29 September and as of today no refund or contact”
Wrong sizes sent twice and partial, insufficient refund issued.
“Sent the wrong size shoes twice”
Excellent customer service with quick refunds and helpful representatives.
“Customer service have people that answer the telephone and speak to you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rubber Sole is an online footwear retailer selling boots, trainers, and sandals. It runs an e-commerce website with product pages that include sizing details and images. The company processes orders for domestic and international delivery, with payment by card or digital methods. Customer support is offered through web contact options and phone numbers listed on the site. The range covers workwear and casual footwear in multiple adult sizes.