Reviews Analysed
21
We Collect & Analyse Reviews
Roxy
Experiences & Reviews
Roxy is a womenswear brand specialising in surf- and snow-inspired clothing, accessories and related lifestyle items. The label sells via its website and retail channels and is commonly associated with the wider Boardriders/Quiksilver group. Consumers searching reviews typically look for information on product fit, delivery and customer service performance.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
12d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviews describe unresponsive or slow customer service for returns, refunds and order errors; a small number note helpful, polite staff.
Share
Weak
24%
💰
Value for money
Some shoppers mention reasonable prices and member shipping benefits, while others complain about lost monies, vouchers instead of refunds and poor value when issues occur.
Share
Mixed
2%
⚡
User experience
Many accounts report problems with order fulfilment, delivery and returns processes that disrupted planned use; a few note an easy website or smooth in-person visit.
Share
Weak
20%
🔧
Product quality
Several reviews report wrong, faulty or damaged items and mismatched pictures; one review describes clear, accurate photos and comfortable fit for received goods.
Share
Weak
7%
📞
Communication
Frequent complaints focus on automated replies, unanswered emails and phone lines that do not connect; isolated reports describe quick, helpful replies.
Share
Weak
24%
⭐
Overall experience
Overall reviewer sentiment is negative due to unresolved orders and poor support, although a few customers report satisfactory service and product fit.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
. Positive Online Shopping Experience with Affordable Authentic Designer clothes
"Roxy is an exceptional online store that offers a wide range of surf, snowboard, clothing and accessories for women. My recent shopping experience with Roxy was fantastic. The website is well-designed and easy to navigate, making it effortless to find what you're looking for. The product display photos are of high quality, which helps in getting a sense of the fabric texture on each piece. Another thing I appreciated about Roxy is their detailed product descriptions like size charts which make selecting the appropriate size easier. Their customer service team was also very helpful to me when I contacted them with a query regarding my shipping status. They responded quickly and were friendly throughout our interactions. Furthermore, the free shipping feature available only for members convinced me to sign up as one. When my package arrived at my doorstep neatly packed not too long after ordering, I immediately tried everything on and love how comfortable they fit! Overall, if you're searching for high-quality surfwear or snow gear from genuine brands at reasonable prices without sacrificing style or trends- then look no further than Roxy's online shop"
Eusebio
Collected.reviews
Sep 30, 2022
Featured for: detailed positive online purchase
Awful experience with Roxy recently…
"Awful experience with Roxy recently what a shame as an establish surfing brand! Purchased items online its said free return/ deliver for member. I hav..."
JL
Trustpilot
Sep 30, 2025
Featured for: lost returns, no replies
Criminal. Avoid.
"Ordered a £600 paddle board and was sent a cheap pair of kids slippers. Multiple attempts to contact customer service but..."
Chez
Trustpilot
Sep 30, 2025
Featured for: large order replaced by slippers
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Joan Broadbent
trustpilot.com
Sep 30, 2025
Logged a faulty pair of sandals after…
Logged a faulty pair of sandals after 2m usage on the 16th aug, Auto email reply and nothing si...
B
Beth
trustpilot.com
Sep 30, 2025
Jaimes was really nice and polite gave…
Jaimes was really nice and polite gave excellent service to me and my f...
S
Sara Lloyd
trustpilot.com
Sep 30, 2025
Appalling customer service
Incorrectly fulfilled order but no order number given with delivery so couldn't fill out returns form. Like others have said, impossible to contact Cu...
C
Claire Campbell
trustpilot.com
Sep 30, 2025
My parcel went missing after delivery
My parcel went missing after delivery, it was left at front of house. I was treated with suspicion regarding this delivery issue and have spent the la...
G
Ger
trustpilot.com
Sep 30, 2025
Absolutely horrible company!
Absolutely horrible people! After sending the wrong pair of slippers (advertised with different pictures) I received no reply whatsoever to any of my...
C
Chez
trustpilot.com
Sep 30, 2025
Criminal. Avoid.
Ordered a £600 paddle board and was sent a cheap pair of kids slippers. Multiple attempts to contact customer service but...
J
Jade Crichton
trustpilot.com
Sep 30, 2025
Spent over £300 on swimwear for myself…
Spent over £300 on swimwear for myself and my daughter. I’d ordered a couple of things to try on before our holiday....
S
Sophie Griffiths
trustpilot.com
Sep 30, 2025
This company is appalling
This company is appalling. Our large order has been delivered to the wrong address. I have been unable to contact customer service, emai...
J
JL
trustpilot.com
Sep 30, 2025
Awful experience with Roxy recently…
Awful experience with Roxy recently what a shame as an establish surfing brand! Purchased items online its said free return/ deliver for member. I hav...
L
Leann
trustpilot.com
Sep 30, 2025
Worst customer service
Worst customer service. Returned a dress which they received 2 weeks ago. I've had no refund or acknow...
J
Julia Chetian
trustpilot.com
Sep 30, 2025
Very nice Winston
...
L
Luce
trustpilot.com
Sep 30, 2025
Item missing from delivery
I ordered two swimsuits from Roxy online. Two days later I received an opened parcel with only one swimsuit. I've raised the issue with Roxy and they'...
A
Anonymous
trustpilot.com
Sep 30, 2025
Never received Items and got nothing from customer service
Ordered something having had nice items before, they have been impossible to get hold of despite delivering one of the items to the complete wrong add...
H
Helen F
trustpilot.com
Sep 30, 2025
Total scam
Wish I’d read these reviews before ordering. Order was cancelled and refunded, then 3 weeks later the payment was randomly taken again, and the item (...
M
Mel Churchill
trustpilot.com
Sep 30, 2025
Wish I'd read reviews
Wish I'd read reviews, before ordering!! This company is a JOKE!! Quality is awful and customer service is even worse!! I was...
i
irem demir
trustpilot.com
Sep 30, 2025
I am giving them 1 star as there is no option for 0
I ordered online from roxy online web site and they took too long to give the items for delivery so I couln't use the ski items I ordered. I ended up...
r
rhys
trustpilot.com
Sep 30, 2025
DO NOT BUY WITH ROXY
DO NOT BUY WITH ROXY Shameful company, who are more than happy to scam their customers. Dont...
E
Emily Livesey
trustpilot.com
Sep 30, 2025
Not refunded me in excess of £300 for…
Not refunded me in excess of £300 for ski gear. No response to my queries other t...
K
Kitt
trustpilot.com
Sep 30, 2025
Avoid Roxy – No Refund for Lost Order!
I placed an order with Roxy for a snowboard worth over £220 on 11 January 2025. The item was shipped via Royal Mail, but it was lost in transit, and t...
S
Sourush Hayati
trustpilot.com
Sep 30, 2025
Bunch of liars
Bunch of liars. We bought online ticket and then the “manager” who I believe was Eritrean or Somalian refused to let us go and made us join the queue....
Conclusion
The review set shows a recurring pattern of delivery and returns issues combined with poor responsiveness from customer support. Multiple reviewers describe missing or incorrect items, lost returns, delayed or refused refunds and automated-only replies. A minority of customers report positive in-person interactions and accurate online product information. Prospective buyers should retain order numbers, tracking and payment records and be prepared to follow up with their payment provider if necessary.