Reviewers often praise Roxy for fit, comfort, and modern designs. Several buyers mention fast delivery and say they’ve purchased again. Many reviews describe missing items, incorrect deliveries, and long stretches with no reply from customer service. A few shoppers also describe polite, helpful help in store.
Examples from available reviews (Sep 2022 – Mar 2026).
Item delivered promptly and the reviewer loves the clothing.
“The item was delivered in good time and I love it.”
Found good-quality leggings and boots with quick delivery.
“The leggings were a good quality pair, I will be ordering more!”
Item undelivered for months despite emails and no response.
“Still not delivered almost 3 months later.”
Huge order sent incorrect item and customer service was unresponsive.
“Ordered a £600 paddle board and was sent a cheap pair of kids slippers.”
Many reviews point to fulfilment problems such as partial shipments, orders never sent, or parcels delivered to the wrong address. Customers describe making repeated attempts to fix these issues, with limited results. A small number of reviews highlight specific staff for good in-store service.
Product comments often mention good value for items such as fleeces and children’s clothing. Few reviews directly discuss price or value. Separate complaints about transaction value come from service issues, including losses and refunds being held back.
Several reviewers say the online ordering process was easy and delivery was fast. A smaller group says product descriptions should be clearer about intended use. Some customers say slow replies and delayed returns made it harder to complete returns within the allowed window.
Customers praise the materials, fit, and comfort of boots, leggings, flip-flops, and swimwear. Many reviews also mention durability and repeat purchases. A few reports describe items arriving damaged, incorrect, or ripped.
Many reviews describe customer service that doesn’t respond, relies on automated messages, or takes a long time to answer emails. Several say they couldn’t reach anyone by phone or never got follow-up on enquiries. A few reviews contrast this with quick, courteous support in store.
Reviews split sharply between strong satisfaction with the products and poor support after purchase. Some customers report high satisfaction and buying again. Others say they won’t order again after unresolved delivery, refund, or communication issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item delivered promptly and the reviewer loves the clothing.
“The item was delivered in good time and I love it.”
Item undelivered for months despite emails and no response.
“Still not delivered almost 3 months later.”
Daughter loves the designs and materials and price is good.
“Great clothes for girls, designs and materials my 8 year old loves at a good price.”
Order not sent and customer service is unreachable or unhelpful.
“Order hasn’t been sent in almost 2 weeks.”
Only part of order received and customer service did not respond.
“We only received part of the order”
Order taken but not dispatched and customer service won't help or cancel.
“Take your order and money then don't despatch and zero communication.”
Consistently pleased with Roxy clothes, bags and accessories.
“Always pleased with Roxy clothes, bags and accessories.”
Return delayed by slow replies causing missed returns window and no escalation.
“Email took 3.5 weeks to reply.”
Delivery times unclear and customer service was unhelpful.
“Delivery time is very long”
First-time online purchase was excellent, with stylish ski gear for girls.
“Great stylish gear”
Nice fleece offering good value for the money.
“Very nice fleece for the money”
Completely incorrect item sent and initial investigation had no follow-up.
“however received black wetsuit shoes”
Found good-quality leggings and boots with quick delivery.
“The leggings were a good quality pair, I will be ordering more!”
No replies from company, reviewer will not order again.
“They dont reply, they dont care about you.”
Delivery was quick but product descriptions could be clearer about usage.
“The delivery was very quick which was appreciated”
Flip-flops are comfortable, durable and available in many colours.
“Roxy makes the best flip-flops.”
Order delivered quickly and the product is top notch.
“My order was delivered quickly and the product is top notch!”
Ordering was simple and delivery was quick.
“Simple ordering and quick delivery”
Returned item but refund delayed with unhelpful automated responses.
“I’ve emailed customer service numerous times and keep a getting a generic reply of please wait 10 working days”
Boots arrived quickly, are comfortable and look great.
“They are so comfy and look fab.”
Reported faulty sandals but received only an automated reply and no response.
“Auto email reply and nothing since.”
Staff member Jaimes provided excellent, polite service during our visit.
“Jaimes was really nice and polite”
Order was fulfilled incorrectly and customer service was unresponsive.
“impossible to contact Customer Service via phone”
Parcel went missing and company offered a voucher instead of refund.
“I have now been offered a voucher, but I want a refund”
Received wrong slippers and received no replies about returns.
“I received no reply whatsoever to any of my emails”
Huge order sent incorrect item and customer service was unresponsive.
“Ordered a £600 paddle board and was sent a cheap pair of kids slippers.”
Spent over £300 but only one item arrived and service is unresponsive.
“I only received one swimsuit for my daughter.”
Large order delivered to wrong address and customer service was unreachable.
“Our large order has been delivered to the wrong address.”
Returned items lost in transit and Roxy did not respond or refund.
“Emailed Roxy several times there were no responses whatsoever”
Returned dress but received no refund or acknowledgment from company.
“I've had no refund or acknowledgement.”
Winston provided a very nice experience.
“Very nice Winston”
One swimsuit missing from an opened parcel and Roxy refused refund.
“they will not refund the £65 for the missing item.”
One item delivered to wrong address and customer service is impossible to reach.
“impossible to get hold of”
Payment taken again and item arrived without order details or return support.
“Order was cancelled and refunded, then 3 weeks later the payment was randomly taken again”
Received wrong, ripped items and received no response from company.
“Quality is awful and customer service is even worse!!”
Items arrived too late and customer service delays prevented cancellation.
“Customer service said it wasn't possible to cancel”
Reviewer says the company scams customers and has no customer service.
“Dont bother trying to contact their customer service dept, they don't have one.”
Not refunded over £300 for ski gear and received only auto-replies.
“Not refunded me in excess of £300 for ski gear.”
Lost snowboard and Roxy refused refund without Royal Mail's confirmation.
“their customer service refused to issue a refund, claiming they need Royal Mail’s confirmation of the loss.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roxy is a clothing and accessories brand making apparel for women and girls. It sells swimwear, outerwear, ski and snowboard gear, footwear, and casual accessories. Customers can shop online or in physical stores, with product pages listing sizes, materials, and care details. Roxy ships domestically and internationally, and handles returns and refunds through its customer-service channels.