Reviewers often praise Roxy for fit, comfort, and modern designs. Several buyers mention fast delivery and say they’ve purchased again. Many reviews describe missing items, incorrect deliveries, and long stretches with no reply from customer service. A few shoppers also describe polite, helpful help in store.
Examples from available reviews (Sep 2022 – Mar 2026).
Item delivered promptly and the reviewer loves the clothing.
“The item was delivered in good time and I love it.”
Found good-quality leggings and boots with quick delivery.
“The leggings were a good quality pair, I will be ordering more!”
Item undelivered for months despite emails and no response.
“Still not delivered almost 3 months later.”
Huge order sent incorrect item and customer service was unresponsive.
“Ordered a £600 paddle board and was sent a cheap pair of kids slippers.”
Many reviews point to fulfilment problems such as partial shipments, orders never sent, or parcels delivered to the wrong address. Customers describe making repeated attempts to fix these issues, with limited results. A small number of reviews highlight specific staff for good in-store service.
Product comments often mention good value for items such as fleeces and children’s clothing. Few reviews directly discuss price or value. Separate complaints about transaction value come from service issues, including losses and refunds being held back.
Several reviewers say the online ordering process was easy and delivery was fast. A smaller group says product descriptions should be clearer about intended use. Some customers say slow replies and delayed returns made it harder to complete returns within the allowed window.
Customers praise the materials, fit, and comfort of boots, leggings, flip-flops, and swimwear. Many reviews also mention durability and repeat purchases. A few reports describe items arriving damaged, incorrect, or ripped.
Many reviews describe customer service that doesn’t respond, relies on automated messages, or takes a long time to answer emails. Several say they couldn’t reach anyone by phone or never got follow-up on enquiries. A few reviews contrast this with quick, courteous support in store.
Reviews split sharply between strong satisfaction with the products and poor support after purchase. Some customers report high satisfaction and buying again. Others say they won’t order again after unresolved delivery, refund, or communication issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Roxy is an exceptional online store that offers a wide range of surf, snowboard, clothing and accessories for women. My recent shopping experience with Roxy was fantastic. The website is well-designed and easy to navigate, making it effortless to find what you're looking for.
The product display photos are of high quality, which helps in getting a sense of the fabric texture on each piece. Another thing I appreciated about Roxy is their detailed product descriptions like size charts which make selecting the appropriate size easier.
Their customer service team was also very helpful to me when I contacted them with a query regarding my shipping status. They responded quickly and were friendly throughout our interactions.
Furthermore, the free shipping feature available only for members convinced me to sign up as one. When my package arrived at my doorstep neatly packed not too long after ordering, I immediately tried everything on and love how comfortable they fit!
Overall, if you're searching for high-quality surfwear or snow gear from genuine brands at reasonable prices without sacrificing style or trends- then look no further than Roxy's online shop
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roxy is a clothing and accessories brand making apparel for women and girls. It sells swimwear, outerwear, ski and snowboard gear, footwear, and casual accessories. Customers can shop online or in physical stores, with product pages listing sizes, materials, and care details. Roxy ships domestically and internationally, and handles returns and refunds through its customer-service channels.