The review set shows a recurring pattern of delivery and returns issues combined with poor responsiveness from customer support. Multiple reviewers describe missing or incorrect items, lost returns, delayed or refused refunds and automated-only replies. A minority of customers report positive in-person interactions and accurate online product information. Prospective buyers should retain order numbers, tracking and payment records and be prepared to follow up with their payment provider if necessary.
Examples from available reviews (Sep 2022 – Feb 2026).
Smooth online shopping with helpful service and comfortable, well-described products.
“I love how comfortable they fit!”
Returned items lost in transit and Roxy did not respond or refund.
“Emailed Roxy several times there were no responses whatsoever”
Huge order sent incorrect item and customer service was unresponsive.
“Ordered a £600 paddle board and was sent a cheap pair of kids slippers.”
Most reviews describe unresponsive or slow customer service for returns, refunds and order errors; a small number note helpful, polite staff.
Some shoppers mention reasonable prices and member shipping benefits, while others complain about lost monies, vouchers instead of refunds and poor value when issues occur.
Many accounts report problems with order fulfilment, delivery and returns processes that disrupted planned use; a few note an easy website or smooth in-person visit.
Several reviews report wrong, faulty or damaged items and mismatched pictures; one review describes clear, accurate photos and comfortable fit for received goods.
Frequent complaints focus on automated replies, unanswered emails and phone lines that do not connect; isolated reports describe quick, helpful replies.
Overall reviewer sentiment is negative due to unresolved orders and poor support, although a few customers report satisfactory service and product fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Roxy is an exceptional online store that offers a wide range of surf, snowboard, clothing and accessories for women. My recent shopping experience with Roxy was fantastic. The website is well-designed and easy to navigate, making it effortless to find what you're looking for.
The product display photos are of high quality, which helps in getting a sense of the fabric texture on each piece. Another thing I appreciated about Roxy is their detailed product descriptions like size charts which make selecting the appropriate size easier.
Their customer service team was also very helpful to me when I contacted them with a query regarding my shipping status. They responded quickly and were friendly throughout our interactions.
Furthermore, the free shipping feature available only for members convinced me to sign up as one. When my package arrived at my doorstep neatly packed not too long after ordering, I immediately tried everything on and love how comfortable they fit!
Overall, if you're searching for high-quality surfwear or snow gear from genuine brands at reasonable prices without sacrificing style or trends- then look no further than Roxy's online shop
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roxy is a womenswear brand specialising in surf- and snow-inspired clothing, accessories and related lifestyle items. The label sells via its website and retail channels and is commonly associated with the wider Boardriders/Quiksilver group. Consumers searching reviews typically look for information on product fit, delivery and customer service performance.