Many reviewers like Rotita swimwear for its fit, bright colours, and consistent sizing. Several customers describe smooth online ordering and quick live-chat support from named agents. A large share of complaints centres on late or missing deliveries, hard-to-manage returns, and refund problems. Multiple reviewers also say they received frequent unsolicited emails from the company.
Examples from available reviews (Dec 2021 – Mar 2026).
Clothing fit perfectly and colours matched the website photos.
“The colors are so vibrant just like the website photos.”
I was helped quickly and appreciated the assistance.
“I was helped quickly.”
Money was taken immediately yet goods never arrived.
“although the money was taken immediately, I have still not received my goods”
Received over 70 unsolicited emails despite unsubscribing; considering ICO complaint.
“over 70 emails in a month.”
Most negative service feedback points to shipping and fulfilment. Reviewers report orders that never arrived, incomplete deliveries, and tracking marked as delivered when nothing showed up. Positive comments mention fast, helpful live-chat agents and named staff who solved problems.
Some customers point to good prices and plenty of modest swimwear options. Others describe losing money due to smaller refunds and high return or shipping fees. Examples include reduced refund amounts and return costs that cut into the value.
Reviewers often call the website and app easy to use and secure. Several say ordering through the site or mobile app is simple. A small number mention trouble accessing the site or say it felt unstable when they tried to visit.
Many reviewers compliment the swimwear for solid quality, true-to-size fit, and vivid colours. Others report flimsy fabric, items that arrived smelly or stained, and garments that came torn or used. A few also note some pieces can run small.
Many complaints mention unwanted, repeated marketing emails, and some reviewers say they are considering formal complaints. Other customers report quick replies and detailed help from service agents. Several negative reviews also describe difficulty getting answers about returns and refunds.
Experiences split between good products and problems with fulfilment or communication. Customers who receive the right items describe good fit and easy ordering. Those dealing with late shipments, missing orders, or refund obstacles report a poor overall experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Shipping took too long and the suit colour differed from expected.
“Shipping takes too long”
Clothing is well made, attractive and true to size.
“Clothing is well put together, pretty and true to size.”
Clothing fit perfectly and colours matched the website photos.
“The colors are so vibrant just like the website photos.”
Has shopped for years and finds bathing suits made really well.
“Their bathing suits are made really well!”
Customer service answered questions; awaiting refund to be satisfied.
“Answered all my questions to my satisfaction.”
Website is easy to use and feels very secure.
“This web is always so easy to use and very secure”
I was helped quickly and appreciated the assistance.
“I was helped quickly.”
Everything went well during the process.
“Everything went well”
Ordering is easy and their bathing suits are consistently good.
“eASY TO ORDER,, BATHING SUITS ARE ALWAYS GREAT.”
Offers a wide variety of modest swimwear at good prices.
“The wonderful variety of modest swimwear at good prices.”
Perfect fit and colour; shorts are great.
“Perfect fit & colour.”
The reviewer says the clothes are nice.
“Nice clothes”
Reviewer accuses the company of spamming.
“Shit spammer”
Sowshi handled the request fast and efficiently.
“Sowshi, handled my request fast and efficiently.”
Ordering through the app was easy.
“Easy ordering through this app”
Received wrong item very late; replacement may not arrive in time.
“The item was NOT what I ordered.”
Clothing is good quality and fits true to size.
“Good quality clothing and true to size.”
Swimsuit fit was accurate and quality exceeded expectations.
“I love my new swimsuit. Size is right on and the item is better than expected.”
Store has a nice selection and the process was quick and easy.
“Nice selection. Quick and easy.”
Alleges no refunds or exchanges and zero customer support.
“SCAMMM!! Be aware that they will NOT refund your money nor exchange items bought.”
Items looked different and material was poor compared to pictures.
“the material was very poor.”
Could not get responses for returns; return addresses were incomplete.
“absolutely impossible to get a response from them regarding a return.”
They repeatedly sent unwanted emails despite requests to stop.
“Stop sending me spam emails.”
Never received items; tracking showed delivery and refund issues.
“Never received items after multiple shipments.”
Company responded quickly and provided good service.
“You were quick to respond.”
Return and exchange via live chat was easy and efficient.
“did a live chat switched for other suit so easy .”
Received over 70 unsolicited emails despite unsubscribing; considering ICO complaint.
“over 70 emails in a month.”
Accuses company of unsolicited spam and misusing Revolut branding.
“Scammers and spammers.”
Receiving daily unsolicited emails from the company despite no prior contact.
“I've never heard of this company and now receive daily emails from them.”
Company began sending daily unsolicited emails despite unsubscribe attempts.
“They started sending daily spam to my email without my authorization.”
I received a prompt response.
“Prompt response”
Representative responded quickly and provided very helpful thorough service.
“The representative was super quick to respond and very helpful and thorough.”
Agent was fast and helpful in resolving the problem.
“great and fast to help me save the problem~nice”
Unable to get response about returning items; ticket system unclear.
“They just don't respond to my emails - I don't know where to return.”
One swimsuit appeared used and stained; another arrived torn.
“one was obviously used since it came with menstrual stains on the bottom”
Poor fabric quality and unhelpful support; promised discount never arrived.
“Poor fabric quality.”
Agent Sowshi was patient and resolved the issue.
“Sowshi was patient and resolved the issue.”
Refund was placed into shopping account instead of card; return was difficult.
“all they tried to do was say it went into my shopping account”
Money was taken immediately yet goods never arrived.
“although the money was taken immediately, I have still not received my goods”
Order charged but no tracking information and unresponsive live chat.
“still have not got an email so I can track my order”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rotita is an online fashion retailer selling women’s clothing, swimwear, and accessories. The site features dresses, tops, swimwear options, and size guides with product photos. Customers can order through the website or mobile app using common online payment methods. Rotita offers support through live chat and email and shares shipping and returns details on product pages.