Reviews Analysed
21
We Collect & Analyse Reviews
Rotita
Experiences & Reviews
Rotita is an online fashion retailer specialising in women's clothing and accessories, operating through a website and a mobile app and shipping to multiple countries. Consumers researching Rotita commonly look for information on product quality, sizing, delivery and the returns process, as decisions often depend on international shipping and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
15d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Reports are split: several customers praise fast, helpful representatives, while many others describe slow, unresponsive handling of returns and refunds.
Share
Mixed
23%
💰
Value for money
Few reviews mention price; those that do describe items as expensive or money wasted because of poor quality or unresolved issues.
Share
Mixed
2%
⚡
User experience
Multiple users report app and returns-process problems, unclear return addresses and long live-chat waits; a minority describe an easy live-chat swap.
Share
Weak
9%
🔧
Product quality
Several customers report poor fabric, sizing problems and damaged or used items delivered; a minority note good stitching and material.
Share
Weak
8%
📞
Communication
Many reviewers report persistent unsolicited emails and failed unsubscribes; others report prompt replies from individual representatives.
Share
Weak
27%
⭐
Overall experience
Overall responses are skewed negative: frequent complaints about deliveries, returns and spam, though some customers report satisfactory service.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Velvet and Lace Stitching Army Green T Shirt
"I was out of words when I saw the Velvet and Lace Stitching Army Green T Shirt. Its velvet material caught my attention for sure. I wore it on a trip and everyone complimented me for my awesome choice in clothes. This T shirt is made of the high quality cotton, so most of girls or women will be likely to purchase this elegant design. The material is made by Rotita themselves that’s why it has very good texture! It is also designed with better stitching and details; it looks more attractive and youth.I am very satisfied with your service and I am looking forward to buy more clothes from Rotita. While they are unique and beautiful, the sizing runs a little small. So, you may want to order one size up just to be sure.
"
Rosetta Eileen
Collected.reviews
Dec 11, 2021
Featured for: Positive product review; sizing note
Impossible to return orders
"Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea..."
Narelle
Trustpilot
Sep 30, 2025
Featured for: Return impossible; unresponsive support
Relentless spam emails
"I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y..."
NN
Trustpilot
Sep 30, 2025
Featured for: Relentless spam emails complaint
Ordered 3 swimsuits
"Ordered 3 swimsuits, one was obviously used since it came with menstrual stains on the bottom, second suit the bottom was torn..."
Winnie Jo Watson
Trustpilot
Sep 30, 2025
Featured for: Damaged or used item complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Leticia VerHage
trustpilot.com
Sep 30, 2025
Leticia VerHage
09/12/2025. I was seeing for years the beautifull pictures that Rotita was posting to grave the attention of people and finally I decided to step in a...
N
Narelle
trustpilot.com
Sep 30, 2025
Impossible to return orders
Quality and fit was not great but absolutely impossible to get a response from them regarding a return. Downloaded their app as thought it would be ea...
G
Gary Skry
trustpilot.com
Sep 30, 2025
Stop sending me spam emails
Stop sending me spam emails. I was originally targeted in a spam bomb to hide a fraudulent use of my credit ca...
e
esthern
trustpilot.com
Sep 30, 2025
Unethical company - do not purchase anything from them
Never received items after multiple shipments. They won't reship because the tracking (which has no detail at all) shows it was delivered. At one poin...
L
LaVater Brown
trustpilot.com
Sep 30, 2025
You were quick to respond
You were quick to respon...
G
Ginny
trustpilot.com
Sep 30, 2025
That was easier then I thoiught ,
Had to return a bathing suit, top did not fit ,...
N
NN
trustpilot.com
Sep 30, 2025
Relentless spam emails
I have never ordered from here but have been spammed constantly, over 70 emails in a month. Have followed the 'unsubscribe' button several times and y...
T
Thrudur Helgadottir
trustpilot.com
Sep 30, 2025
Scammers and spammers
Scammers and spammers. They try to use Revolut branding for their...
G
Graham
trustpilot.com
Sep 30, 2025
Spammers
I've never heard of this company and now receive daily emails from them. M...
F
Fred
trustpilot.com
Sep 30, 2025
They started sending daily spam
They started sending daily spam to my email without my authorization. I have tried to "unsubscrib...
J
Joanne DeGrace
trustpilot.com
Sep 30, 2025
Prompt response
...
D
Donna Piatkowski
trustpilot.com
Sep 30, 2025
5 star experience
The representative was super quick to respond and very he...
�
黃小莃
trustpilot.com
Sep 30, 2025
great and fast to help me save the…
great and fast to help...
H
Hannah Rabin
trustpilot.com
Sep 30, 2025
I want to return 2 out of the 3 items…
I want to return 2 out of the 3 items ordered. One item had a stain on. They just don't respond to my emails - I don't know where to...
W
Winnie Jo Watson
trustpilot.com
Sep 30, 2025
Ordered 3 swimsuits
Ordered 3 swimsuits, one was obviously used since it came with menstrual stains on the bottom, second suit the bottom was torn...
G
Ghita Holst Christensen
trustpilot.com
Sep 30, 2025
Never buy from Rotita.
Never buy from Rotita. Poor fabric quality. Expensive. Wrote to them to find out, what to do, but did not get...
L
LT
trustpilot.com
Sep 30, 2025
Sowshi was patient and resolved the…
Sowshi was patient an...
a
ann lemin
trustpilot.com
Sep 30, 2025
i have returned an item and asked for a…
i have returned an item and asked for a refund to be put back on my card i made the payment with and all they tried to do was say it went into my shop...
c
customer
trustpilot.com
Sep 30, 2025
I cannot comment on their goods as I…
I cannot comment on their goods as I placed my order near a month ago and although the money was taken immediately, I have still not received my goods...
C
Chaunta York
trustpilot.com
Sep 30, 2025
I ordered bathing suit on June 5th and…
I ordered bathing suit on June 5th and still have not got an email so I can track my order but the money has been deducted from my account. I do...
Conclusion
The reviews present a divided picture: many customers report difficulties with deliveries, returns and unsolicited marketing emails, while a smaller group reports quick, helpful service and resolved issues. Product concerns include poor fabric quality, damaged or used items and inconsistent sizing; one reviewer specifically recommended ordering a size up. If you consider buying, keep thorough records of payment and tracking, test the returns process promptly and prefer payment methods with buyer protection. These steps can help manage risk given the mix of positive and negative experiences reported.