The reviews present a divided picture: many customers report difficulties with deliveries, returns and unsolicited marketing emails, while a smaller group reports quick, helpful service and resolved issues. Product concerns include poor fabric quality, damaged or used items and inconsistent sizing; one reviewer specifically recommended ordering a size up. If you consider buying, keep thorough records of payment and tracking, test the returns process promptly and prefer payment methods with buyer protection. These steps can help manage risk given the mix of positive and negative experiences reported.
Examples from available reviews (Dec 2021 – Feb 2026).
High-quality velvet T-shirt with attractive stitching, but sizing runs small.
“the sizing runs a little small.”
Could not get responses for returns; return addresses were incomplete.
“absolutely impossible to get a response from them regarding a return.”
Received over 70 unsolicited emails despite unsubscribing; considering ICO complaint.
“over 70 emails in a month.”
One swimsuit appeared used and stained; another arrived torn.
“one was obviously used since it came with menstrual stains on the bottom”
Reports are split: several customers praise fast, helpful representatives, while many others describe slow, unresponsive handling of returns and refunds.
Few reviews mention price; those that do describe items as expensive or money wasted because of poor quality or unresolved issues.
Multiple users report app and returns-process problems, unclear return addresses and long live-chat waits; a minority describe an easy live-chat swap.
Several customers report poor fabric, sizing problems and damaged or used items delivered; a minority note good stitching and material.
Many reviewers report persistent unsolicited emails and failed unsubscribes; others report prompt replies from individual representatives.
Overall responses are skewed negative: frequent complaints about deliveries, returns and spam, though some customers report satisfactory service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Return resulted in a reduced refund causing a financial loss.
“A loss of $22.97!”
High return and shipping costs and difficult company contact.
“Purchase shipping & return cost $34.”
Loves the clothing but cannot access the website; it flashes off.
“Every time I type Rotita or Rotita.com or call Rotita, it goes to that site then immediately flashes off.”
Finds returning merchandise impossible and will not order again.
“they make it impossible to return merchandise”
Did not receive package despite tracking showing delivery after a month.
“I never received my package after waiting a month even though the tracking said they delivered.”
Swimsuit arrived soiled with deodorant marks and dirty underwear included.
“My swimsuit arrived with deodorant marks on the armpits and someone’s dirty underwear was left in the package.”
Ordered three suits in March and still haven't received shipment notifications.
“I ordered 3 bathing suits beginnings of march still haven't received email”
Two of three swimsuits had not shipped despite repeated promises.
“it is April 1st and 2 of them have still not shipped.”
Shipping times are extremely slow and unreliable according to reviewer.
“If i could give them a 0, I would. Shipping is the worst.”
Deliveries often arrive partially and can take up to a month.
“Every delivery is partial, and it takes up to a month to receive an order.”
Happy with bathing suits; some other items had poor quality.
“Bathing suits I have ordered I have been happy with.”
Returned a dress costing 49 but received only 38 back.
“I returned a dress cost 49. Got back 38.”
Complains of poor quality clothing and costly exchanges.
“Poor quality clothing.”
Never received paid order and emails requesting refund were ignored.
“I have never received it”
Items were smelly, late, and of poor material quality.
“Smelly, late, poor quality material.”
Praises excellent quality, accurate sizing and quick-drying swimwear.
“Todas las prendas de Rotita tienen una calidad increible.”
Claims company steals money and fails to issue refunds requiring bank claims.
“Rotita steals money from customers;”
Received swimwear; bottoms fit but tops are too small and seeks exchange instructions.
“the bottoms fit beautifully but the tops are too small..”
Item was large and smelt; refund denied and only store credit given.
“They will only give you a store credit.”
I was out of words when I saw the Velvet and Lace Stitching Army Green T Shirt. Its velvet material caught my attention for sure. I wore it on a trip and everyone complimented me for my awesome choice in clothes. This T shirt is made of the high quality cotton, so most of girls or women will be likely to purchase this elegant design. The material is made by Rotita themselves that’s why it has very good texture! It is also designed with better stitching and details; it looks more attractive and youth.I am very satisfied with your service and I am looking forward to buy more clothes from Rotita. While they are unique and beautiful, the sizing runs a little small. So, you may want to order one size up just to be sure.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rotita is an online fashion retailer specialising in women's clothing and accessories, operating through a website and a mobile app and shipping to multiple countries. Consumers researching Rotita commonly look for information on product quality, sizing, delivery and the returns process, as decisions often depend on international shipping and customer-service responsiveness.