Many customers describe a smooth checkout with clear payment choices. A large share of complaints focus on refunds that arrive late or not at all, returns that cost the customer, and orders that never show up. Low-rated reviews often mention sizing problems and disappointing materials. Communication ranges from helpful, clear replies to generic messages or no response.
Examples from available reviews (Apr 2024 – Mar 2026).
Still awaiting refund months later and receiving generic emails.
“still receiving Generic Emails about working on refund.”
Ordered dress never arrived; had to contact bank for refund.
“never received it”
Outfits were thin, cheap and did not match website pictures.
“material is thin and cheap”
Items arrived timely and fit well.
“they were all nice and fit well”
Several reviews mention long waits for refunds, and some say refunds came as store credit instead of money. Others report returns that were not processed or were rejected, including claims about an item having a smell. Positive service experiences appear too, but they show up less often than unresolved refund and return issues.
Some reviewers say prices feel fair and worth it when items fit and match the description. Others report being charged full price even after using a coupon, or receiving only partial refunds. A few note that return shipping costs cut into the value.
Many reviews highlight easy browsing and a fast checkout, with multiple payment options including third-party services. On the other hand, several customers say orders were delayed or never delivered. Delivery issues stand out against the smooth checkout experience.
Complaints often point to thin fabric, weak stitching, and items running smaller than the stated size. Some customers say what they received fit well and met expectations, but sizing and quality problems come up frequently in low-rated reviews. Swimwear and dresses are often named in poor-quality feedback.
Some reviewers describe helpful, patient staff who explain coupons or fix problems quickly. Many others mention generic emails, unanswered messages, or no useful way to reach support when orders go missing. A few also say delivery-address follow-ups did not work.
Feedback shows a sharp split between an easy buying process and serious problems with delivery, quality, or follow-through. High ratings tend to mention simple ordering and on-time arrivals. Low ratings focus on refunds, returns, and disappointing products, creating a clear divide in experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Quotes shortened · As of: March 2026
Still awaiting refund months later and receiving generic emails.
“still receiving Generic Emails about working on refund.”
Staff kindly explained coupon confusion in understandable way.
“I was confused about a coupon and was kindly told in a way that I could understand.”
It is easy to buy using Kharma.
“It is easy to buy using Kharma.”
Both dresses poorly made and did not fit, refund offer unsatisfactory.
“I ordered 2 dresses and they both didn't fit.”
Longtime customer experienced quick checkout and good delivery communication.
“Quick and easy check out.”
Ordering and payment were easy using their payment option.
“It is easy for me to order and pay with your payment option.”
Purchase process was quick and easy.
“Quick and easy”
Could not return clearance items after selecting wrong size, stuck with them.
“you can't return it”
Purchased items but had not yet received them.
“I just purchase the items I did not received them as yet.”
Shopping on the site was easy.
“Ease of shopping”
Shopping was very easy and items were good value.
“Very easy to shop, good prices”
Items arrived timely and fit well.
“they were all nice and fit well”
Products always arrive safely and on time.
“safe and sound, and arrive on time!”
Customer received all the items they wanted.
“Because I got all I want”
Customer service was friendly and resolved issues quickly.
“Very friendly and got my issues resolved right away”
Asked for return or exchange and requested refund for duplicate charge.
“I want a refund or exchange.”
Received cheap non-prescription glasses and were offered inadequate compensation.
“cheap plastic eye glasses”
Dress labelled size 16–18 was much smaller; refund dispute ongoing.
“would not even go over my mums head.”
Customer service was very quick and helpful.
“Very quick and helpful.”
All three dresses I bought fit perfectly and comfortably.
“All 3 dresses that I bought from Rosewe last year fit to the tee.”
Returned bikinis but still have not received refund; avoid company.
“Returned items in timely manner and still have not had my refund.”
They provided good customer service and support.
“Good customer service”
Returned items awaiting refund; unhappy about $70 postage cost.
“Returned items Awaiting refund Not happy with $70 postage cost”
Customer felt shopping there wasted time and money.
“It was the biggest waste of my time and money not shopping there again”
Swimdresses had poor material, worse cut, and were shorter than expected.
“the material quality is very poor”
Ordered dress never arrived; had to contact bank for refund.
“never received it”
Sizes wrong and no action on exchanges after four months.
“nothing has been done in 4 months”
Poor quality clothes and refund policy requires paying returns.
“The refund policy is a joke”
Outfits were thin, cheap and did not match website pictures.
“material is thin and cheap”
Received credit instead of refund and missing order refund.
“I did not get a refund of my money just credit of $53.31.”
Missed apartment number prevented delivery despite follow-up email to correct.
“They sent me an email to correct the address but it’s unsuccessful.”
Returned a two-toned dress but refund denied due to alleged smell.
“couldn’t get a refund because of a peculiar smell.”
Order arrived within expected time and fit perfectly.
“Placed my order on the third and received it on the fourteenth.”
Ordered two dresses on 1 June 2024 but not received despite payment.
“I have ordered 2 dresses I haven't recieved them.”
Dress was too small and fabric was thin and see-through.
“the fabric was so thin you could see through it.”
Late delivery and thin dress; received only half refund after return.
“only received half of my money back.”
Paid but never received order and company would not process request.
“I paid for an order and never received the order”
Order is taking much longer than expected.
“What’s taking my order so long”
Order never received and there is no way to contact the company.
“Never received my order.”
Applied coupon showed new balance but was charged full price.
“they charged full price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rosewe is an online fashion retailer selling women’s clothing, including dresses, swimwear, bikinis, and accessories. Each listing shows product photos, size charts, and item descriptions. Shoppers place orders through an online checkout with several payment methods. Rosewe ships internationally, offers tracking, and lists customer service contact options.