Many customers describe a smooth checkout with clear payment choices. A large share of complaints focus on refunds that arrive late or not at all, returns that cost the customer, and orders that never show up. Low-rated reviews often mention sizing problems and disappointing materials. Communication ranges from helpful, clear replies to generic messages or no response.
Examples from available reviews (Apr 2024 – Mar 2026).
Still awaiting refund months later and receiving generic emails.
“still receiving Generic Emails about working on refund.”
Ordered dress never arrived; had to contact bank for refund.
“never received it”
Outfits were thin, cheap and did not match website pictures.
“material is thin and cheap”
Items arrived timely and fit well.
“they were all nice and fit well”
Several reviews mention long waits for refunds, and some say refunds came as store credit instead of money. Others report returns that were not processed or were rejected, including claims about an item having a smell. Positive service experiences appear too, but they show up less often than unresolved refund and return issues.
Some reviewers say prices feel fair and worth it when items fit and match the description. Others report being charged full price even after using a coupon, or receiving only partial refunds. A few note that return shipping costs cut into the value.
Many reviews highlight easy browsing and a fast checkout, with multiple payment options including third-party services. On the other hand, several customers say orders were delayed or never delivered. Delivery issues stand out against the smooth checkout experience.
Complaints often point to thin fabric, weak stitching, and items running smaller than the stated size. Some customers say what they received fit well and met expectations, but sizing and quality problems come up frequently in low-rated reviews. Swimwear and dresses are often named in poor-quality feedback.
Some reviewers describe helpful, patient staff who explain coupons or fix problems quickly. Many others mention generic emails, unanswered messages, or no useful way to reach support when orders go missing. A few also say delivery-address follow-ups did not work.
Feedback shows a sharp split between an easy buying process and serious problems with delivery, quality, or follow-through. High ratings tend to mention simple ordering and on-time arrivals. Low ratings focus on refunds, returns, and disappointing products, creating a clear divide in experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Quotes shortened · As of: March 2026
Customer service failed to cancel order and insulted the customer.
“Even insulted me.”
Clothes are low quality and returns/problems lead to customer costs.
“The worst, cheapest quality clothes out there.”
Top arrived but was much smaller than expected.
“the top I really liked came 4 times smaller...smh.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rosewe is an online fashion retailer selling women’s clothing, including dresses, swimwear, bikinis, and accessories. Each listing shows product photos, size charts, and item descriptions. Shoppers place orders through an online checkout with several payment methods. Rosewe ships internationally, offers tracking, and lists customer service contact options.