Customers often praise fast delivery, solid construction, and flattering fits. Many positive comments mention sale prices and good value. A clear group of reviews describes poor after-sales support, including denied refunds, unresolved lost-parcel claims, and unhelpful replies. Several shoppers also mention inconsistent sizing that leads to returns or exchanges.
Examples from available reviews (Nov 2022 – Mar 2026).
Orders always arrive on time and products are good quality.
“Always arrive on time and good quality products..”
Parcel never found but company denied delivery and refused refund.
“They lied and then refused to give me my money back”
Material felt cheap and thin and jumper lacked shape.
“The material was cheap and thin no shape to the jumper”
Sizing is inconsistent and returns are too expensive.
“size 12 and its massive!!”
Many reviews mention quick dispatch, smooth refunds, and helpful store staff. Another set describes cash refunds being refused, fault claims turned down, and lost-delivery disputes left unresolved. These service problems come up repeatedly and drive the strongest complaints.
Many customers point to strong value in sales and fair prices for the quality. Some reviews mention checkout issues where discounts vanish and unexpected return or postage charges appear. Praise for pricing clearly outweighs the scattered discount and refund problems.
Customers often say ordering online is easy and delivery updates are clear. Repeated comments highlight inconsistent sizing, with items running too large or too long and leading to returns. A smaller number mention return costs or gift-card issues that made exchanges harder.
Large numbers of reviews describe items as well made, neatly finished, and true to size on many products. Recurring complaints point to fabric issues such as pilling, knitwear that feels cheap, missing sequins, and occasional strong smells. Quality concerns show up often enough to stand out alongside the heavier praise.
Many reviewers mention helpful tracking and quick refund notifications. Several say they got no updates on late deliveries or that customer service did not respond to emails. Multiple complaints also mention technical problems with gift cards and returns labels.
Most positive reviews focus on fast delivery, a good fit, and pleasing materials. A notable minority describe service failures that left them out of pocket or with faults still unresolved. The result is a clear split between strong product experiences and poor post-purchase service incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Material felt cheap and thin and jumper lacked shape.
“The material was cheap and thin no shape to the jumper”
Service is great and items generally fit correctly, rarely returned.
“Great service always on point”
I received the jumper and it arrived on time.
“I was with the jumper and it came on time”
Usual great experience: arrived on time with a lovely jumper.
“Great experience as usual”
Reviewer is always happy with the service they receive.
“Always happy with the service I receive”
Reviewer thought the clothes were great.
“Great clothes”
Order arrived within a couple of days; reviewer loved style and colour.
“Arrived within a couple of days, loved the style and colour”
Reviewer was happy with items and noted good quality at reasonable price.
“Good quality at reasonable price.”
Customer experienced poor service and unhelpful, condescending support.
“Poor customer service .”
Faulty trousers could not be exchanged or refunded in-store, leading to disappointment.
“It’s a very poor customer service.”
Clothing quality has declined and negative reviews aren't published.
“Clothes quality gone downhill.”
Customer service refused a return one day past the 30-day limit.
“told I was out of the 30 day returns by ONE DAY!!!!!.”
Dress was lovely but smelled strongly of perfume and body odour.
“the dress smells awful, a mixture of perfume and body odour”
Sizing is inconsistent and returns are too expensive.
“size 12 and its massive!!”
Discounts disappear at checkout, preventing discounted purchases.
“the discount disappears and the amount due reverts to the original amount.”
Customer service refused a return after 36 days despite explanation.
“Roman point blank refused to accept them”
Poor customer service denied a faulty return and ignored emails.
“I was told I could not return it because I had cut the label out.”
Parcel never found but company denied delivery and refused refund.
“They lied and then refused to give me my money back”
Excellent first-time experience with great delivery, quality and fit.
“Excellent first time customer experience”
Confusing postage and refund process caused unexpected costs.
“I returned it via the returns label and lost another £5 when my card was credited..”
I recently purchased some items from Roman Originals and I must say, my experience was excellent. The website is very easy to navigate and the overall look of it is quite user-friendly. The selection of women's clothing available on their site was impressive; they have a vast collection catering to different styles, tastes and sizes.
What stood out to me was how affordable the clothes were despite being trendy and chic. Their prices are more than reasonable for what you get in terms of quality, which undoubtedly made me feel like I found a great deal. They also offer free delivery within the UK!
The items arrived promptly, packaged neatly and securely- always appreciated when receiving online purchases! Everything looked exactly as pictured on their website - no surprises or disappointments there.
Overall, purchasing from Roman Originals has been a wonderful experience for me. Affordable fashionable garments along with fast shipping times make them one of my new go-to’s for websites that sell women’s clothes online!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roman Originals is a UK womenswear retailer selling dresses, tops, knitwear, coats, and occasionwear online and in stores. Product pages include size guides, fabric information, and care instructions. Shoppers can order through the website and pick standard or expedited delivery. The site also outlines the returns process and lists customer support contact options for questions and exchanges.