Reviews indicate Roman Originals delivers consistently fast shipping and a straightforward returns process, and many customers report good fit and decent material. Multiple reviewers cite reasonable prices and discount codes as positive factors. However, a subset of reviews describe garment issues (stiff or thin materials, mis-sizing) and at least one detailed complaint about unsatisfactory customer-service interactions. Prospective buyers should consider sizing guidance and return policies before ordering, and inspect product photos and descriptions when assessing fabric and fit.
Examples from available reviews (Nov 2022 – Feb 2026).
Wide selection of reasonably priced clothing with good quality.
“reasonably priced and a good standard of quality.”
Customer experienced poor service and unhelpful, condescending support.
“Poor customer service .”
Material was stiff and scratchy and garment was too short.
“Horrible, stiff, scratchy material & too short in the body.”
Item delivered in 24 hours; returns and refunds were quick.
“This was delivered in 24hrs”
Most reviewers report fast delivery, straightforward returns and efficient ordering; a few mention unhelpful customer-service interactions that affected outcomes.
Several customers note reasonable prices, frequent discount codes and perceived good value; a few detail return deductions on non-faulty items.
Comments mainly refer to an easy-to-navigate website and simple checkout; only a small number of reviews mention site usability or ordering specifically.
Many shoppers praise fit, material and generous sizing; several others report issues such as thin, stiff or mis-sized garments that prompted returns.
Some reviews praise clear delivery updates and messages; others describe poor telephone support or refusal to escalate customer-service issues.
Most reviewers describe positive shopping experiences — prompt shipping, good fit and easy returns — though a minority report problems with materials or service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Material felt cheap and thin and jumper lacked shape.
“The material was cheap and thin no shape to the jumper”
Service is great and items generally fit correctly, rarely returned.
“Great service always on point”
I received the jumper and it arrived on time.
“I was with the jumper and it came on time”
Usual great experience: arrived on time with a lovely jumper.
“Great experience as usual”
Reviewer is always happy with the service they receive.
“Always happy with the service I receive”
Reviewer thought the clothes were great.
“Great clothes”
Order arrived within a couple of days; reviewer loved style and colour.
“Arrived within a couple of days, loved the style and colour”
Reviewer was happy with items and noted good quality at reasonable price.
“Good quality at reasonable price.”
Customer experienced poor service and unhelpful, condescending support.
“Poor customer service .”
Faulty trousers could not be exchanged or refunded in-store, leading to disappointment.
“It’s a very poor customer service.”
Clothing quality has declined and negative reviews aren't published.
“Clothes quality gone downhill.”
Customer service refused a return one day past the 30-day limit.
“told I was out of the 30 day returns by ONE DAY!!!!!.”
Dress was lovely but smelled strongly of perfume and body odour.
“the dress smells awful, a mixture of perfume and body odour”
Sizing is inconsistent and returns are too expensive.
“size 12 and its massive!!”
Discounts disappear at checkout, preventing discounted purchases.
“the discount disappears and the amount due reverts to the original amount.”
Customer service refused a return after 36 days despite explanation.
“Roman point blank refused to accept them”
Poor customer service denied a faulty return and ignored emails.
“I was told I could not return it because I had cut the label out.”
Parcel never found but company denied delivery and refused refund.
“They lied and then refused to give me my money back”
Excellent first-time experience with great delivery, quality and fit.
“Excellent first time customer experience”
Confusing postage and refund process caused unexpected costs.
“I returned it via the returns label and lost another £5 when my card was credited..”
I recently purchased some items from Roman Originals and I must say, my experience was excellent. The website is very easy to navigate and the overall look of it is quite user-friendly. The selection of women's clothing available on their site was impressive; they have a vast collection catering to different styles, tastes and sizes.
What stood out to me was how affordable the clothes were despite being trendy and chic. Their prices are more than reasonable for what you get in terms of quality, which undoubtedly made me feel like I found a great deal. They also offer free delivery within the UK!
The items arrived promptly, packaged neatly and securely- always appreciated when receiving online purchases! Everything looked exactly as pictured on their website - no surprises or disappointments there.
Overall, purchasing from Roman Originals has been a wonderful experience for me. Affordable fashionable garments along with fast shipping times make them one of my new go-to’s for websites that sell women’s clothes online!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roman Originals is a UK womenswear brand known for selling dresses, knitwear and occasionwear via its online store. Consumers searching reviews typically look for information on sizing, delivery, returns and customer service. Independent shoppers often compare product quality, fit and value-for-money when evaluating the brand. This summary aggregates user feedback to help prospective buyers assess those practical aspects.