Reviews indicate Roman Originals delivers consistently fast shipping and a straightforward returns process, and many customers report good fit and decent material. Multiple reviewers cite reasonable prices and discount codes as positive factors. However, a subset of reviews describe garment issues (stiff or thin materials, mis-sizing) and at least one detailed complaint about unsatisfactory customer-service interactions. Prospective buyers should consider sizing guidance and return policies before ordering, and inspect product photos and descriptions when assessing fabric and fit.
Examples from available reviews (Nov 2022 – Feb 2026).
Wide selection of reasonably priced clothing with good quality.
“reasonably priced and a good standard of quality.”
Customer experienced poor service and unhelpful, condescending support.
“Poor customer service .”
Material was stiff and scratchy and garment was too short.
“Horrible, stiff, scratchy material & too short in the body.”
Item delivered in 24 hours; returns and refunds were quick.
“This was delivered in 24hrs”
Most reviewers report fast delivery, straightforward returns and efficient ordering; a few mention unhelpful customer-service interactions that affected outcomes.
Several customers note reasonable prices, frequent discount codes and perceived good value; a few detail return deductions on non-faulty items.
Comments mainly refer to an easy-to-navigate website and simple checkout; only a small number of reviews mention site usability or ordering specifically.
Many shoppers praise fit, material and generous sizing; several others report issues such as thin, stiff or mis-sized garments that prompted returns.
Some reviews praise clear delivery updates and messages; others describe poor telephone support or refusal to escalate customer-service issues.
Most reviewers describe positive shopping experiences — prompt shipping, good fit and easy returns — though a minority report problems with materials or service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Orders always arrive on time and products are good quality.
“Always arrive on time and good quality products..”
Ordering was easy with fast dispatch and excellent clothing quality.
“excellent quality clothing that does not disappoint.”
Found super value in the sale; both dresses were lovely.
“Super value in the sale.”
Roman clothes fit well and are different from other shops.
“I like Roman clothes as they fit well and they are different to other clothes shops”
Skirt was misdelivered to a wrong address despite provided photo.
“Wrong address, wrong postcode. NOT GOOD”
Quick delivery, easy returns and prompt refunds with good quality products.
“Quick delivery. Easy returns.”
Ordered goods arrived well packaged and were well made.
“Goods well made.”
Helpful shop assistant and excellent quality, style and delivery.
“10/10 Roman for quality style and delivery.”
Items fitted perfectly, were good quality and delivered fast.
“Items fitted perfectly”
Order delivered quickly; dress was lovely and very good quality.
“the quality is very good.”
Jacket delivered within 24 hours, was good quality and recommended.
“delivered within 24hrs”
Good price and very nice item with fast delivery.
“Good price, very nice & fast delivery”
Clothes were well made, had nice designs and fit well.
“Clothes were well made”
Leggings comfortable and good fit but slightly too long.
“Nice leggings, feel comfortable, good fit.”
Items arrived quickly, were good quality and true to size.
“Items arrived really quickly”
Reviewer said the service was great.
“Great service”
Online order arrived on time; returns and refunds were easy and prompt.
“refund appeared in my bank account promptly.”
Purchase did not fit and was unreasonably long, so it's being returned.
“dont fit - also ridiculously long.”
Product quality was great and delivery was excellent.
“Great quality, excellent delivery”
Dress was sold out but reviewer was added to mailing list for restock.
“A dress was sold out and they have put me on the mailing list for when it is back in stock”
Delivery was quick and all purchased tops were excellent quality.
“Delivery was very quick and both items were excellent quality.”
Sequinned jumpsuit lost sequins after washing and customer service was unhelpful.
“they have lost a customer.”
Most purchases were good quality and fit, with one sizing exception.
“Numerous other items great quality and perfect fit.”
Store refused cash refunds in-store; refund only by paid post or gift card.
“they would not return money only a gift card.”
Customer received no help and was told to lint-remove a pilled dress.
“No help whatsoever!”
Next day delivery was two days late and there was no contact.
“Next day delivery was 2 days later after paying £2.99”
Returned dress but gift card could not be used; refund requested.
“I returned a dress on May 2024 and was given a gift card to use on future purchase.”
Dress pilled after short wear and customer service deemed it not a manufacturing fault.
“pilling is not a manufacturing fault”
System failed to accept gift card and it expired, causing lost money.
“my gift card had now expired”
Gilet was beautiful and the large size fitted well.
“Beautiful fur gilet.”
Customer reported great, efficient service from the company.
“Great efficient service”
Item delivered in 24 hours; returns and refunds were quick.
“This was delivered in 24hrs”
Material was stiff and scratchy and garment was too short.
“Horrible, stiff, scratchy material & too short in the body.”
Ordering was easy with clear delivery updates and simple returns.
“Easy ordering, good communication about delivery and easy returns system”
Dress was nice and provided a perfect fit for wife.
“Nice dress and perfect fit for my wife”
Dress fit well, had lovely material, arrived quickly and good value.
“brilliant value for money”
Delivery was exceptional; return and refund process was also quick.
“Once again delivery exceptional.”
Arrived promptly but item was far too large and returned.
“the product was miles too big for the size”
Wide selection of reasonably priced clothing with good quality.
“reasonably priced and a good standard of quality.”
Reviewer was really pleased with their purchases.
“👍🏻really pleased with my purchases”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roman Originals is a UK womenswear brand known for selling dresses, knitwear and occasionwear via its online store. Consumers searching reviews typically look for information on sizing, delivery, returns and customer service. Independent shoppers often compare product quality, fit and value-for-money when evaluating the brand. This summary aggregates user feedback to help prospective buyers assess those practical aspects.