Customers often praise fast delivery, solid construction, and flattering fits. Many positive comments mention sale prices and good value. A clear group of reviews describes poor after-sales support, including denied refunds, unresolved lost-parcel claims, and unhelpful replies. Several shoppers also mention inconsistent sizing that leads to returns or exchanges.
Examples from available reviews (Nov 2022 – Mar 2026).
Orders always arrive on time and products are good quality.
“Always arrive on time and good quality products..”
Parcel never found but company denied delivery and refused refund.
“They lied and then refused to give me my money back”
Material felt cheap and thin and jumper lacked shape.
“The material was cheap and thin no shape to the jumper”
Sizing is inconsistent and returns are too expensive.
“size 12 and its massive!!”
Many reviews mention quick dispatch, smooth refunds, and helpful store staff. Another set describes cash refunds being refused, fault claims turned down, and lost-delivery disputes left unresolved. These service problems come up repeatedly and drive the strongest complaints.
Many customers point to strong value in sales and fair prices for the quality. Some reviews mention checkout issues where discounts vanish and unexpected return or postage charges appear. Praise for pricing clearly outweighs the scattered discount and refund problems.
Customers often say ordering online is easy and delivery updates are clear. Repeated comments highlight inconsistent sizing, with items running too large or too long and leading to returns. A smaller number mention return costs or gift-card issues that made exchanges harder.
Large numbers of reviews describe items as well made, neatly finished, and true to size on many products. Recurring complaints point to fabric issues such as pilling, knitwear that feels cheap, missing sequins, and occasional strong smells. Quality concerns show up often enough to stand out alongside the heavier praise.
Many reviewers mention helpful tracking and quick refund notifications. Several say they got no updates on late deliveries or that customer service did not respond to emails. Multiple complaints also mention technical problems with gift cards and returns labels.
Most positive reviews focus on fast delivery, a good fit, and pleasing materials. A notable minority describe service failures that left them out of pocket or with faults still unresolved. The result is a clear split between strong product experiences and poor post-purchase service incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Orders always arrive on time and products are good quality.
“Always arrive on time and good quality products..”
Ordering was easy with fast dispatch and excellent clothing quality.
“excellent quality clothing that does not disappoint.”
Found super value in the sale; both dresses were lovely.
“Super value in the sale.”
Roman clothes fit well and are different from other shops.
“I like Roman clothes as they fit well and they are different to other clothes shops”
Skirt was misdelivered to a wrong address despite provided photo.
“Wrong address, wrong postcode. NOT GOOD”
Quick delivery, easy returns and prompt refunds with good quality products.
“Quick delivery. Easy returns.”
Ordered goods arrived well packaged and were well made.
“Goods well made.”
Helpful shop assistant and excellent quality, style and delivery.
“10/10 Roman for quality style and delivery.”
Items fitted perfectly, were good quality and delivered fast.
“Items fitted perfectly”
Order delivered quickly; dress was lovely and very good quality.
“the quality is very good.”
Jacket delivered within 24 hours, was good quality and recommended.
“delivered within 24hrs”
Good price and very nice item with fast delivery.
“Good price, very nice & fast delivery”
Clothes were well made, had nice designs and fit well.
“Clothes were well made”
Leggings comfortable and good fit but slightly too long.
“Nice leggings, feel comfortable, good fit.”
Items arrived quickly, were good quality and true to size.
“Items arrived really quickly”
Reviewer said the service was great.
“Great service”
Online order arrived on time; returns and refunds were easy and prompt.
“refund appeared in my bank account promptly.”
Purchase did not fit and was unreasonably long, so it's being returned.
“dont fit - also ridiculously long.”
Product quality was great and delivery was excellent.
“Great quality, excellent delivery”
Dress was sold out but reviewer was added to mailing list for restock.
“A dress was sold out and they have put me on the mailing list for when it is back in stock”
Delivery was quick and all purchased tops were excellent quality.
“Delivery was very quick and both items were excellent quality.”
Sequinned jumpsuit lost sequins after washing and customer service was unhelpful.
“they have lost a customer.”
Most purchases were good quality and fit, with one sizing exception.
“Numerous other items great quality and perfect fit.”
Store refused cash refunds in-store; refund only by paid post or gift card.
“they would not return money only a gift card.”
Customer received no help and was told to lint-remove a pilled dress.
“No help whatsoever!”
Next day delivery was two days late and there was no contact.
“Next day delivery was 2 days later after paying £2.99”
Returned dress but gift card could not be used; refund requested.
“I returned a dress on May 2024 and was given a gift card to use on future purchase.”
Dress pilled after short wear and customer service deemed it not a manufacturing fault.
“pilling is not a manufacturing fault”
System failed to accept gift card and it expired, causing lost money.
“my gift card had now expired”
Gilet was beautiful and the large size fitted well.
“Beautiful fur gilet.”
Customer reported great, efficient service from the company.
“Great efficient service”
Item delivered in 24 hours; returns and refunds were quick.
“This was delivered in 24hrs”
Material was stiff and scratchy and garment was too short.
“Horrible, stiff, scratchy material & too short in the body.”
Ordering was easy with clear delivery updates and simple returns.
“Easy ordering, good communication about delivery and easy returns system”
Dress was nice and provided a perfect fit for wife.
“Nice dress and perfect fit for my wife”
Dress fit well, had lovely material, arrived quickly and good value.
“brilliant value for money”
Delivery was exceptional; return and refund process was also quick.
“Once again delivery exceptional.”
Arrived promptly but item was far too large and returned.
“the product was miles too big for the size”
Wide selection of reasonably priced clothing with good quality.
“reasonably priced and a good standard of quality.”
Reviewer was really pleased with their purchases.
“👍🏻really pleased with my purchases”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roman Originals is a UK womenswear retailer selling dresses, tops, knitwear, coats, and occasionwear online and in stores. Product pages include size guides, fabric information, and care instructions. Shoppers can order through the website and pick standard or expedited delivery. The site also outlines the returns process and lists customer support contact options for questions and exchanges.