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We Collect & Analyse Reviews

Roman Originals
Experiences & Reviews

Roman Originals is a UK womenswear brand known for selling dresses, knitwear and occasionwear via its online store. Consumers searching reviews typically look for information on sizing, delivery, returns and customer service. Independent shoppers often compare product quality, fit and value-for-money when evaluating the brand. This summary aggregates user feedback to help prospective buyers assess those practical aspects.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 11d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers report fast delivery, straightforward returns and efficient ordering; a few mention unhelpful customer-service interactions that affected outcomes.

Share
32%
Strong
💰

Value for money

Several customers note reasonable prices, frequent discount codes and perceived good value; a few detail return deductions on non-faulty items.

Share
10%
Strong
⚡

User experience

Comments mainly refer to an easy-to-navigate website and simple checkout; only a small number of reviews mention site usability or ordering specifically.

Share
6%
Mixed
🔧

Product quality

Many shoppers praise fit, material and generous sizing; several others report issues such as thin, stiff or mis-sized garments that prompted returns.

Share
35%
Strong
📞

Communication

Some reviews praise clear delivery updates and messages; others describe poor telephone support or refusal to escalate customer-service issues.

Share
4%
Mixed
⭐

Overall experience

Most reviewers describe positive shopping experiences — prompt shipping, good fit and easy returns — though a minority report problems with materials or service.

Share
12%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Jane Jew
trustpilot.com Sep 30, 2025

Beautiful fur gilet

Beautiful fur gilet. Size large...

J
James Jamieson
trustpilot.com Sep 30, 2025

Great efficient service

...

D
Dawn Guttridge
trustpilot.com Sep 30, 2025

Fast Delivery

This was delivered in 24hrs The sizes at Roman I have found are quite generous but if you nee...

M
Mrs C Hodge
trustpilot.com Sep 30, 2025

Horrible, stiff material

Horrible, stiff, scratchy material...

E
Elaine Allen
trustpilot.com Sep 30, 2025

Professional company to deal with

Easy ordering, good communication ab...

M
Mr Alan Brown
trustpilot.com Sep 30, 2025

Kitting out for anniversary cruise

Nice dress and perf...

J
Janet and thanks for your order
trustpilot.com Sep 30, 2025

Another lovely dress from Roman

Get most of my dresses from Roman and this one didn't disappoint fits well lovely materia...

L
Lynne Thornton
trustpilot.com Sep 30, 2025

Sweatshirt

Once again delivery exceptional. Unfortunately had to return top, as it di...

C
Christine Roberts
trustpilot.com Sep 30, 2025

Arrived very promptly unfortunately sizing wrong the…

Arrived very promptly unfortunately the product was mil...

G
Gillian Rose
trustpilot.com Sep 30, 2025

Great website for choice

Romans offer a large selection of women's clothes on their website that are reasonably priced and a good standard of quality. Returns a...

L
L MacLeod
trustpilot.com Sep 30, 2025

👍🏻really pleased with my purchases

👍🏻really pleased...

M
Mr & Mrs A Ridge
trustpilot.com Sep 30, 2025

The material was cheap and thin no…

The material was cheap and...

L
Linda Morey
trustpilot.com Sep 30, 2025

Always on point

Great service always on point very rarely anyth...

D
Debbie willbourn customer
trustpilot.com Sep 30, 2025

I was with the jumper and it came on…

I was with the jumpe...

C
Customer
trustpilot.com Sep 30, 2025

Great experience as usual

Great experience as usual, arrived...

A
Angela Hawes
trustpilot.com Sep 30, 2025

Always happy with the service I receive

Always happy with t...

M
Mrs BARBARA Stewart
trustpilot.com Sep 30, 2025

Great clothes

...

A
Anne
trustpilot.com Sep 30, 2025

Arrived within a couple of days

Arrived within a couple of da...

P
Pauline Nicol
trustpilot.com Sep 30, 2025

Happy with the service and items

Happy with the service and items....

B
BrigetteCarlton
trustpilot.com Sep 30, 2025

Poor customer service .

The dress is lovely but the top is oversized. Far too big . I phoned customer services to see if they would send out a size 10 straight away rather th...

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Conclusion

Reviews indicate Roman Originals delivers consistently fast shipping and a straightforward returns process, and many customers report good fit and decent material. Multiple reviewers cite reasonable prices and discount codes as positive factors. However, a subset of reviews describe garment issues (stiff or thin materials, mis-sizing) and at least one detailed complaint about unsatisfactory customer-service interactions. Prospective buyers should consider sizing guidance and return policies before ordering, and inspect product photos and descriptions when assessing fabric and fit.