Reviews Analysed
21
We Collect & Analyse Reviews
Robert Dyas
Experiences & Reviews
Robert Dyas is a UK retailer offering household goods, small domestic appliances, DIY and garden products through both an online store and physical shops. The retailer stocks a broad range of items such as tools, homeware, lighting and garden accessories, and customers commonly use online ordering, home delivery or store collection options. When researching reviews for Robert Dyas, consumers typically look for feedback on product condition, delivery reliability, in‑store service and website usability.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many reviewers report prompt deliveries and helpful, responsive staff; a smaller number describe poor in‑store assistance, checkout issues or missed deliveries.
Share
Strong
26%
💰
Value for money
Some customers highlight good prices, offers or finding cheaper items; others report higher prices than competitors or unexpected checkout price differences.
Share
Mixed
7%
⚡
User experience
Frequent comments praise an easy-to-use website, straightforward ordering and efficient store collection; a few note confusing parts lists or unclear instructions.
Share
Strong
14%
🔧
Product quality
Many items arrive in good working condition, but multiple reviews cite damaged, returned or poor‑quality goods and issues with specific products.
Share
Mixed
19%
📞
Communication
Several reviews describe clear delivery updates and helpful contact; others report missing tracking, unanswered emails or poor responses from staff.
Share
Mixed
16%
⭐
Overall experience
Overall impressions vary: numerous customers are satisfied and would reuse the retailer, while a number experienced delivery, product or service failures.
Share
Mixed
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Great Service
"The website was easy to use and it had the products I wanted in the quantity I wanted. I was kept updated throughout, and when to expect the delivery...."
Martin
Trustpilot
Sep 30, 2025
Featured for: Positive website, updates, delivery, product
Truly Awful Customer Service
"Had a delivery date given from customer service agent on Fri 26/09, for 29/09. So booked a day off work to take delivery, mid morning decided to conta..."
Mark Eldridge
Trustpilot
Sep 30, 2025
Featured for: Negative communication and delivery failure
As before poor customer service!
"As before poor customer service large store staff usually seen chatting at far end by checkout. And yet again prices on offer differ in huge amounts...."
Carlos17571
Trustpilot
Sep 30, 2025
Featured for: In-store service, pricing issues
Mixed review.
"Mixed review. The 2 side panels were damaged on receipt (tongue & groove ends split by 3" & 6") which I'm guessing happened in transit. The parts list..."
Raven
Trustpilot
Sep 30, 2025
Featured for: Mixed product quality and instructions
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr Keith
trustpilot.com
Sep 30, 2025
Very good communication
Very good communication, flat pack easy to...
J
Jeffrey Dean
trustpilot.com
Sep 30, 2025
Faultless
Faultless, everything was great - the price, ordering, commu...
H
Hayley
trustpilot.com
Sep 30, 2025
Order came
Order came But no tracking details Not o...
I
Indira Rajendran
trustpilot.com
Sep 30, 2025
I got what I wanted and the service was…
I got what I wanted an...
B
Brenda Anderson
trustpilot.com
Sep 30, 2025
Good all round
It is easy to order and pay. The goods arrive promptly with plenty of information as to when they are co...
k
kerri balfour
trustpilot.com
Sep 30, 2025
Nice little system
Portable And Plug-in Door Chime Set - White Item delivered on time and is exactly as advertised. The item arrived on though looked as if it was maybe...
C
Carlos17571
trustpilot.com
Sep 30, 2025
As before poor customer service!
As before poor customer service large store staff usually seen chatting at far end by checkout. And yet again prices on offer differ in huge amounts....
c
carla quinn-lam
trustpilot.com
Sep 30, 2025
Found bin cheaper on this site
Found bin cheaper on this site, than any ot...
R
Rahul Cheriyan
trustpilot.com
Sep 30, 2025
The quality of the wood is not good…
The quality of the wo...
C
Chris Davies
trustpilot.com
Sep 30, 2025
Good customer service
...
M
Mark Eldridge
trustpilot.com
Sep 30, 2025
Truly Awful Customer Service
Had a delivery date given from customer service agent on Fri 26/09, for 29/09. So booked a day off work to take delivery, mid morning decided to conta...
M
Martin
trustpilot.com
Sep 30, 2025
Great Service
The website was easy to use and it had the products I wanted in the quantity I wanted. I was kept updated throughout, and when to expect the delivery....
R
Rosemary Najim
trustpilot.com
Sep 30, 2025
Excellent responsive staff
...
P
Pamela Henderson
trustpilot.com
Sep 30, 2025
The blanket takes a long time to heat…
The blanket takes a long time to heat up. Also I didn't realise that the switch was on the right-hand side. All our other blankets have been on the le...
R
Raven
trustpilot.com
Sep 30, 2025
Mixed review.
Mixed review. The 2 side panels were damaged on receipt (tongue & groove ends split by 3" & 6") which I'm guessing happened in transit. The parts list...
J
James
trustpilot.com
Sep 30, 2025
Item arrived broken.
Item arrived broken. Sent email...
I
Izabela Pyka
trustpilot.com
Sep 30, 2025
Very kind and helpful people
Very kind and helpful p...
N
Nigel Coxhead
trustpilot.com
Sep 30, 2025
My first port of call
Wide choice, good prices/offers, online orderi...
g
geoffrey chamberlain
trustpilot.com
Sep 30, 2025
Very little communication once order…
Very little communication once order had been . When order arrive one pair o...
P
Pierina Armstrong
trustpilot.com
Sep 30, 2025
Goods arrived as scheduled & in perfect…
Goods arrived as scheduled & in perfect working...
Conclusion
Reviews indicate Robert Dyas often delivers a straightforward online experience with prompt delivery and helpful staff, and many customers report receiving items in good working order. However, there are recurring reports of damaged or returned items, unclear assembly instructions and occasional failures in communication such as missing tracking or unanswered messages. Some shoppers praise competitive prices and offers, while others raised concerns about higher in‑store prices or checkout discrepancies. If you plan to order, check product condition on arrival, keep delivery communications and receipts, and verify prices at checkout to reduce the chance of issues.