Customers often praise helpful staff in store and fast, accurate click-and-collect. Many also say online ordering is simple and the website is easy to use. Other reviews describe delivery failures, missing items, damaged goods, and slow or unhelpful support with returns. Ratings show a clear split: strong in-store experiences versus serious problems after ordering.
Examples from available reviews (Nov 2021 – Mar 2026).
Pleasant store environment with helpful staff and available stock.
“Pleasant surroundings, helpful staff and goods I wanted in stock”
Item did not arrive and replacement was delayed without compensation.
“What I ordered (Brita Filter Cartridges) never arrived.”
Item not delivered by courier and customer service was unhelpful.
“taken my money for an item which hasn't been delivered by Evri.”
Quick delivery, good price, and the dehumidifier worked perfectly.
“Quick delivery, best price, top quality.”
In-store service draws steady praise for friendly, helpful staff. After purchase, many reviews describe missed deliveries, wrong orders, and slow fixes. Returns and refunds come up often as a source of frustration.
Some reviewers point to good prices on sale items and low-cost small goods. A few mention certain products costing less than competitors and good value on kitchen and knife buys. Value comments appear less often than remarks about service and delivery.
Many customers call the website and checkout quick and easy. Several reviews praise click-and-collect and clear delivery details. A few mention usability issues with specific products, such as slow heating or awkward controls.
Many buyers say items arrived working and matched expectations. Others report goods arriving damaged or faulty, or failing soon after and needing a return. When faults are serious, reviews link them to long resolutions and dissatisfaction.
Reviews often criticise the lack of proactive updates and unclear third-party tracking. Several customers describe confusing courier tracking and weak contact after ordering. Positive examples exist, but they appear less often than complaints about tracking and updates.
Feedback shows a split between smooth in-store shopping and troublesome online fulfilment. Positive comments focus on helpful staff, successful collections, and easy ordering. Negative comments focus on delivery failures, poor returns handling, and slow problem-solving.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Pleasant store environment with helpful staff and available stock.
“Pleasant surroundings, helpful staff and goods I wanted in stock”
The ordering process was straightforward and easy.
“Ordered and was straight forward”
Item did not arrive and replacement was delayed without compensation.
“What I ordered (Brita Filter Cartridges) never arrived.”
Purchased items unavailable elsewhere with prompt dispatch and delivery.
“Prompt dispatch and delivery.”
Next-day delivery failed and customer had to chase for explanation.
“there was zero proactive customer service relating to the failure to deliver.”
Product was good and delivery was quick.
“Good product and quick delivery.”
Stepper met needs and arrived on time within five days.
“It arrived on time within 5 days.”
Faulty product and repeated refund requests were ignored while a replacement was sent.
“Poor quality product that was faulty”
Product easy to use and offered good value, especially on sale.
“Great product easy to use, value for your money”
Store staff were unhelpful and poorly trained according to reviewer.
“Fire All three of them”
Employees were helpful and reviewer found many items and collected a parcel easily.
“The employees of were so helpful.”
Customer service resolved a fault and delivery was fast and smooth.
“Incredible customer service”
Service from Robert Dyas was always excellent.
“always excellent service from Dyas”
Ordering needed items was very easy.
“ordering what I needed was very easy”
Use of Evri courier and packaging issues reduced the service rating.
“Use of Evri as a courier sadly lets the whole experience down.”
Quick delivery, good price, and the dehumidifier worked perfectly.
“Quick delivery, best price, top quality.”
Staff provided excellent service at the counter.
“Excellent Service by the Staff at the...”
Ordering was quick, easy and no fuss to use.
“Quick and easy,no fuss, easy to use”
Delivery backup was quick and product quality was good.
“Very quick very good backup re delivery and always good quality”
Order mix-up left reviewer without needed item and compensation refused.
“Everything went wrong I ordered a Grate in September 25 and received a Gate”
Returns procedure poor and customer paid postage without satisfactory refund.
“their returns procedure is non existent”
Confusing tracking with third-party MH Star and no clear information provided.
“I will never purchase with Robert dyas again”
Misdelivery caused delays and poor communication; refund issued eventually.
“the issue took an unreasonably long time to resolve”
One item not delivered and supplier blamed, no satisfactory resolution given.
“3 items ordered, 2 delivered”
Item not delivered by courier and customer service was unhelpful.
“taken my money for an item which hasn't been delivered by Evri.”
Goods fine but broken pane led to poor customer service and inaccurate info.
“customer service was very poor and at times inaccurate information was given.”
Shop has everything needed with helpful staff and a warm atmosphere.
“It has everything you need we always go there first”
TV stand delivery delayed twice with no clear delivery date.
“Don't buy anything from #robertdyas Rubbish service.”
Customer service was excellent and the agent was helpful.
“Excellent service and very helpful guy I spoke to at customer services.”
Customer service refused a refund because the opened item was returned.
“they flatly refused to give me a refund because I had opened the box.”
Found what I needed; positive view of their products.
“Good old company with many great products, got what i needed.”
Manager provided excellent, prompt customer service and a quick refund.
“Perfect customer service.”
Seller communicated well and product was easy to assemble and good quality.
“Very good communication”
Everything about the purchase was excellent across ordering and delivery.
“Faultless, everything was great”
Order arrived but lacked tracking details and remains unopened.
“Order came But no tracking details”
Received desired item and service was quick.
“I got what I wanted and the service was quick”
Ordering was easy and goods arrived promptly with clear information.
“The goods arrive promptly with plenty of information as to when they are coming.”
Item delivered on time but appeared returned and had damaged packaging.
“it was torn and it had crumpled areas.”
Poor in-store customer service and inconsistent pricing at checkout.
“As before poor customer service”
Found the bin cheaper than elsewhere and delivery was early.
“Found bin cheaper on this site, than any other.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Robert Dyas is a UK home and hardware retailer selling household goods, kitchenware, small electrical appliances, garden tools, and DIY items. It runs physical stores as well as an online shop listing products, prices, and delivery options. Customers can order online for home delivery or store collection where available. Ranges include kitchen utensils, storage solutions, cleaning equipment, and outdoor tools. The website offers product specs, images, and delivery choices to help customers decide.