Reviews indicate Robert Dyas often delivers a straightforward online experience with prompt delivery and helpful staff, and many customers report receiving items in good working order. However, there are recurring reports of damaged or returned items, unclear assembly instructions and occasional failures in communication such as missing tracking or unanswered messages. Some shoppers praise competitive prices and offers, while others raised concerns about higher in‑store prices or checkout discrepancies. If you plan to order, check product condition on arrival, keep delivery communications and receipts, and verify prices at checkout to reduce the chance of issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Website was easy to use and order updates were provided.
“I was kept updated throughout”
Multiple contact attempts failed and promised delivery did not occur.
“truly awful experience.”
Poor in-store customer service and inconsistent pricing at checkout.
“As before poor customer service”
Some parts damaged and assembly instructions confusing, but overall wood quality good.
“overall I was happy with quality of the wood”
Many reviewers report prompt deliveries and helpful, responsive staff; a smaller number describe poor in‑store assistance, checkout issues or missed deliveries.
Some customers highlight good prices, offers or finding cheaper items; others report higher prices than competitors or unexpected checkout price differences.
Frequent comments praise an easy-to-use website, straightforward ordering and efficient store collection; a few note confusing parts lists or unclear instructions.
Many items arrive in good working condition, but multiple reviews cite damaged, returned or poor‑quality goods and issues with specific products.
Several reviews describe clear delivery updates and helpful contact; others report missing tracking, unanswered emails or poor responses from staff.
Overall impressions vary: numerous customers are satisfied and would reuse the retailer, while a number experienced delivery, product or service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The wood quality was not good enough.
“The quality of the wood is not good enough”
Customer service was good and met expectations.
“Good customer service”
Multiple contact attempts failed and promised delivery did not occur.
“truly awful experience.”
Website was easy to use and order updates were provided.
“I was kept updated throughout”
Staff were excellent and responsive.
“Excellent responsive staff”
Blanket heats slowly and has inconvenient right-side switch and uncomfortable connector.
“The blanket takes a long time to heat up.”
Some parts damaged and assembly instructions confusing, but overall wood quality good.
“overall I was happy with quality of the wood”
Item arrived broken and customer service did not respond.
“Item arrived broken.”
Staff were kind and helpful and shop was well stocked.
“Very kind and helpful people.”
Wide range, good prices, and online ordering plus efficient collection.
“online ordering quick and easy, store collection efficient.”
Poor post-order communication and returned-looking, poorly wrapped stools.
“Very little communication once order had been .”
Goods arrived on schedule and worked perfectly.
“Goods arrived as scheduled & in perfect working condition.”
Store staff Kelly provided great, consistently helpful service.
“Kelly from the store in Loughton was great! Great service, always helpful”
Store staff Kelly provided great, consistently helpful service.
“Kelly from the store in Loughton was great! Great service, always helpful”
Delivery missed promised date and compensation offered was insufficient.
“Well they could only offer 10% off on my next order up to £500.”
Pergola arrived incomplete and resolving issues required many calls.
“it took 3 phone calls before the rest of it turned up”
Damaged chairs and a poor returns process caused great frustration.
“chairs bent, recliner action not working,”
Happy with the chef knives purchase and found them affordable.
“Purchase the chef knives And was happy with the product . Affordable price”
Lawn mower failed after three hours and customer service refused proper support.
“The machine is only 5 months old.”
Return process is very slow; waiting 14 days without confirmation.
“Very bad return service.”
I bought a cordless drill from Roberts Dyas firm, which arrived in fantastic shape.
I had a few queries concerning the goods and decided to contact them.
I was put on to a really helpful young lady who was able to answer my inquiries and send me in the direction of extra parts.
I've since looked at their website and have found it quite straightforward to use.
Just as I thought, you folks beat me to it.
I was about to make a long post describing how to assemble drill spare parts, and it appears like you already did.
Thanks for the info — much appreciated.
I'd surely shop from this firm again and I honestly recommend
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Robert Dyas is a UK retailer offering household goods, small domestic appliances, DIY and garden products through both an online store and physical shops. The retailer stocks a broad range of items such as tools, homeware, lighting and garden accessories, and customers commonly use online ordering, home delivery or store collection options. When researching reviews for Robert Dyas, consumers typically look for feedback on product condition, delivery reliability, in‑store service and website usability.