Customers often praise helpful staff in store and fast, accurate click-and-collect. Many also say online ordering is simple and the website is easy to use. Other reviews describe delivery failures, missing items, damaged goods, and slow or unhelpful support with returns. Ratings show a clear split: strong in-store experiences versus serious problems after ordering.
Examples from available reviews (Nov 2021 – Mar 2026).
Pleasant store environment with helpful staff and available stock.
“Pleasant surroundings, helpful staff and goods I wanted in stock”
Item did not arrive and replacement was delayed without compensation.
“What I ordered (Brita Filter Cartridges) never arrived.”
Item not delivered by courier and customer service was unhelpful.
“taken my money for an item which hasn't been delivered by Evri.”
Quick delivery, good price, and the dehumidifier worked perfectly.
“Quick delivery, best price, top quality.”
In-store service draws steady praise for friendly, helpful staff. After purchase, many reviews describe missed deliveries, wrong orders, and slow fixes. Returns and refunds come up often as a source of frustration.
Some reviewers point to good prices on sale items and low-cost small goods. A few mention certain products costing less than competitors and good value on kitchen and knife buys. Value comments appear less often than remarks about service and delivery.
Many customers call the website and checkout quick and easy. Several reviews praise click-and-collect and clear delivery details. A few mention usability issues with specific products, such as slow heating or awkward controls.
Many buyers say items arrived working and matched expectations. Others report goods arriving damaged or faulty, or failing soon after and needing a return. When faults are serious, reviews link them to long resolutions and dissatisfaction.
Reviews often criticise the lack of proactive updates and unclear third-party tracking. Several customers describe confusing courier tracking and weak contact after ordering. Positive examples exist, but they appear less often than complaints about tracking and updates.
Feedback shows a split between smooth in-store shopping and troublesome online fulfilment. Positive comments focus on helpful staff, successful collections, and easy ordering. Negative comments focus on delivery failures, poor returns handling, and slow problem-solving.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
The wood quality was not good enough.
“The quality of the wood is not good enough”
Customer service was good and met expectations.
“Good customer service”
Multiple contact attempts failed and promised delivery did not occur.
“truly awful experience.”
Website was easy to use and order updates were provided.
“I was kept updated throughout”
Staff were excellent and responsive.
“Excellent responsive staff”
Blanket heats slowly and has inconvenient right-side switch and uncomfortable connector.
“The blanket takes a long time to heat up.”
Some parts damaged and assembly instructions confusing, but overall wood quality good.
“overall I was happy with quality of the wood”
Item arrived broken and customer service did not respond.
“Item arrived broken.”
Staff were kind and helpful and shop was well stocked.
“Very kind and helpful people.”
Wide range, good prices, and online ordering plus efficient collection.
“online ordering quick and easy, store collection efficient.”
Poor post-order communication and returned-looking, poorly wrapped stools.
“Very little communication once order had been .”
Goods arrived on schedule and worked perfectly.
“Goods arrived as scheduled & in perfect working condition.”
Store staff Kelly provided great, consistently helpful service.
“Kelly from the store in Loughton was great! Great service, always helpful”
Store staff Kelly provided great, consistently helpful service.
“Kelly from the store in Loughton was great! Great service, always helpful”
Delivery missed promised date and compensation offered was insufficient.
“Well they could only offer 10% off on my next order up to £500.”
Pergola arrived incomplete and resolving issues required many calls.
“it took 3 phone calls before the rest of it turned up”
Damaged chairs and a poor returns process caused great frustration.
“chairs bent, recliner action not working,”
Happy with the chef knives purchase and found them affordable.
“Purchase the chef knives And was happy with the product . Affordable price”
Lawn mower failed after three hours and customer service refused proper support.
“The machine is only 5 months old.”
Return process is very slow; waiting 14 days without confirmation.
“Very bad return service.”
I bought a cordless drill from Roberts Dyas firm, which arrived in fantastic shape.
I had a few queries concerning the goods and decided to contact them.
I was put on to a really helpful young lady who was able to answer my inquiries and send me in the direction of extra parts.
I've since looked at their website and have found it quite straightforward to use.
Just as I thought, you folks beat me to it.
I was about to make a long post describing how to assemble drill spare parts, and it appears like you already did.
Thanks for the info — much appreciated.
I'd surely shop from this firm again and I honestly recommend
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Robert Dyas is a UK home and hardware retailer selling household goods, kitchenware, small electrical appliances, garden tools, and DIY items. It runs physical stores as well as an online shop listing products, prices, and delivery options. Customers can order online for home delivery or store collection where available. Ranges include kitchen utensils, storage solutions, cleaning equipment, and outdoor tools. The website offers product specs, images, and delivery choices to help customers decide.