Customers most often describe customer service as helpful and responsive. Delivery experiences range from very fast to delayed. A small number of reviews mention stock issues or product faults that were not handled in a way the reviewer found acceptable. Ratings are largely positive, with a few low-scoring complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Excellent customer service throughout; reviewer very satisfied.
“Amazing through out, excellent customer services, couldn’t be happier with their help!”
Repeated stock errors prevented orders being received, with poor support.
“there was a “stock error” and item never received.”
Delivery took ten days instead of the expected two to five.
“it took 10 days.”
Reported faulty scooter wheel, return disputed and company denied the fault.
“The scooter I received had an issue with the back wheel.”
Reviewers often praise staff for personal help, sizing guidance, and organising exchanges or replacements. Several comments mention a named employee who helped speed up dispatch. A smaller set of reviews describes major service problems tied to stock mistakes and disputed faults.
Many reviewers point to competitive prices, sales, and good value for what they bought. They often connect value with product quality and quick delivery. No repeated price complaints appear in the dataset.
Customers say the website is easy to use and that sizing charts helped them order the right fit online. In-store visits included fittings, trials, and assembly for larger items. Several reviews link the smooth buying experience to both site usability and hands-on support.
Most reviewers say items arrived in good condition and matched expectations for build and fit. Some highlight durability and accurate sizing for specific products. A few isolated accounts mention a faulty wheel and other defects that reviewers say were not resolved to their satisfaction.
Several reviewers mention fast, clear replies by email and phone that answered questions and confirmed delivery timing. Some note proactive updates about delays or stock problems. A few complaints describe weak or missing communication when orders fell through because of stock errors.
Most reviews describe a very positive experience, driven by helpful staff, correct sizing, and delivery that is usually on time. A smaller group of low-scoring reviews focuses on stock errors, delivery delays, and product faults left unresolved. That split creates a clear gap between the many five-star experiences and the few one-star complaints.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am writing this review on my experience with Ripped Knees Company. The delivery of the skateboards was speedy and super effective. I bought Arbor Artist Fish Cruiser Skateboard and it works really well. Its maneuverability can be compared to a true skateboard due to the standard kingpin trucks, wheels and polyurethane bushings used making the weight lighter for easier control and handling. The speed test is also good due to its light weight making it easy to handle. Through my own personal experience I recommend the Ripped Knees Company to everyone who loves skating too. And, I also wish everyone to have a taste of this skaters’ epc performance!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ripped Knees is an online retailer that sells scooters, skateboards, protective gear, and related accessories. The site provides product specs, photos, and size guidance to help shoppers pick the right item. It offers standard delivery options and a stated returns policy for online orders. Customers can reach the company by email or phone for product questions and order help.