Customers most often describe customer service as helpful and responsive. Delivery experiences range from very fast to delayed. A small number of reviews mention stock issues or product faults that were not handled in a way the reviewer found acceptable. Ratings are largely positive, with a few low-scoring complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Excellent customer service throughout; reviewer very satisfied.
“Amazing through out, excellent customer services, couldn’t be happier with their help!”
Repeated stock errors prevented orders being received, with poor support.
“there was a “stock error” and item never received.”
Delivery took ten days instead of the expected two to five.
“it took 10 days.”
Reported faulty scooter wheel, return disputed and company denied the fault.
“The scooter I received had an issue with the back wheel.”
Reviewers often praise staff for personal help, sizing guidance, and organising exchanges or replacements. Several comments mention a named employee who helped speed up dispatch. A smaller set of reviews describes major service problems tied to stock mistakes and disputed faults.
Many reviewers point to competitive prices, sales, and good value for what they bought. They often connect value with product quality and quick delivery. No repeated price complaints appear in the dataset.
Customers say the website is easy to use and that sizing charts helped them order the right fit online. In-store visits included fittings, trials, and assembly for larger items. Several reviews link the smooth buying experience to both site usability and hands-on support.
Most reviewers say items arrived in good condition and matched expectations for build and fit. Some highlight durability and accurate sizing for specific products. A few isolated accounts mention a faulty wheel and other defects that reviewers say were not resolved to their satisfaction.
Several reviewers mention fast, clear replies by email and phone that answered questions and confirmed delivery timing. Some note proactive updates about delays or stock problems. A few complaints describe weak or missing communication when orders fell through because of stock errors.
Most reviews describe a very positive experience, driven by helpful staff, correct sizing, and delivery that is usually on time. A smaller group of low-scoring reviews focuses on stock errors, delivery delays, and product faults left unresolved. That split creates a clear gap between the many five-star experiences and the few one-star complaints.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
In-store help secured the correct product and arranged Klarna payment.
“able to arrange a Klarna payment in store which was a big help.”
Barry organised a free replacement and explained the returns process.
“organised free shipping for the replacement”
Excellent customer service throughout; reviewer very satisfied.
“Amazing through out, excellent customer services, couldn’t be happier with their help!”
Competitive pricing and outstanding customer service response to queries.
“Great product with competitive pricing.”
Quick, hassle-free change to my scooter order with no issues.
“made the change with zero issues.”
Barry provided exceptional help and ensured next-day delivery.
“He ensured I got my order the next day.”
Responsive customer service helped secure timely delivery for birthday.
“really helpful, responsive customer service”
Delivery took ten days instead of the expected two to five.
“it took 10 days.”
Customer service was great and responsive.
“great customer service!”
Spot on service with friendly, helpful advice throughout.
“Spot on service, great advice and really friendly support all the way through.”
They double-checked sizing and ensured the correct size for a present.
“they double check before sending out”
Fantastic customer service throughout, with personal help from Barry.
“Absolutely fantastic customer service throughout”
Hassle-free exchange, fast delivery and quality item at good price.
“Outstanding customer service for a hassle free exchange , fast delivery and a quality item at a great price!”
Barry kept me informed about delays and gave helpful sizing advice.
“Awesome service from Barry.”
They arranged next-day dispatch and the scooter arrived in time.
“it would be sent out next day delivery!”
Website was easy to use and the scooter arrived perfectly.
“website easy to use and great price”
Scooter delivered in two days instead of weeks.
“literally took 2 days!!”
Fast service and parts arrived exactly as described.
“All parts recieved perfectly and exactly as described”
Wide selection and fast delivery; son loves the new scooter.
“Great site loads of scooters to choose from .”
Reported faulty scooter wheel, return disputed and company denied the fault.
“The scooter I received had an issue with the back wheel.”
Shop owner ensured correct sizing and delivery fitted perfectly.
“fitted me perfectly.”
Tried on skates, ordered preferred colour, easy and personal experience.
“All very easy, personal and exciting.”
Products were good, reasonably priced with fast postage and helpful staff.
“staff were super helpful with questions and queries.”
Customer support resolved my problem straight away.
“Very good customer support and dealt with my problem straight away.”
Barry provided helpful advice and created a great shopping experience.
“A really great shopping experience.”
In-store team were friendly and provided helpful advice.
“Really helped with what we needed, gave great advice!”
Initial communication delay resolved after clear updates, board arrived.
“one email later and RK put me at ease”
Barry communicated about stock, allowed changes, and delivered complete order.
“Big thanks to Barry f9r the 10/10 customer service.”
Barry responded quickly and professionally to help with sizing issue.
“gave me all the details and help needed.”
Dryrobe seat covers were good quality, easy to fit and quickly posted.
“Great quality, easy to fit and super speedy postage.”
Wide options, good sale and very quick delivery.
“Loads of options to choose from, good sale, And very quick delivery”
Website was easy to use; competitively priced scooter arrived quickly.
“Ripped Knees have a really easy to navigate website”
Order was easy and arrived quickly.
“Easy to order and arrived quick”
Quick delivery and excellent customer service handled a return smoothly.
“delivery was quick, customer service was excellent”
Sizing charts enabled ordering the correct knee pad size.
“thanks to their sizing charts I could order the right size”
Customer service advised on sizing and offered straightforward returns.
“Provided advice on sizing and straight forward returns.”
Fast delivery, good quality goods and satisfactory customer communication.
“Everything got to me in one piece and really good quality goods!”
Repeated stock errors prevented orders being received, with poor support.
“there was a “stock error” and item never received.”
Bought a cruiser board at a good price and had a lovely shop experience.
“owner Barry is an absolute lovely guy.”
Bought a stunt scooter and owner assembled it, providing great service.
“The owner even erected my scooter for me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ripped Knees is an online retailer that sells scooters, skateboards, protective gear, and related accessories. The site provides product specs, photos, and size guidance to help shoppers pick the right item. It offers standard delivery options and a stated returns policy for online orders. Customers can reach the company by email or phone for product questions and order help.