Reviews show a pattern of responsive customer service: many customers report same‑day or next‑day replacements and named staff resolving issues quickly. A consistent theme is that fragile items sometimes arrive damaged in transit, and the company frequently replaces them promptly. A minority of reviews cite delivery failures, disputes over paid next‑day delivery, or specific product faults (for example leaking jar seals) and some complaints about marketing communications. Consumers buying fragile glassware should inspect parcels on arrival, choose delivery options carefully, and contact customer service promptly if items are damaged or missing.
Examples from available reviews (Dec 2021 – Feb 2026).
Paid extra for one-day delivery but item not delivered or refunded.
“They promised one-day delivery for an additional cost, which I paid,”
Many clip-top jars leaked and contents went mouldy.
“Well over half of them leaked”
Contacted customer service and a replacement arrived within 24 hours.
“New and unbroken glass arrived 24 hours later.”
Received lots of promotional emails with no opt-out option.
“no options to opt out of their mailing list.”
Most reviews cite fast, no‑quibble replacements and prompt dispatch. A minority report failures to honour paid next‑day delivery and delayed refunds.
Several customers feel good value when replacements or extras were provided; others report poor value for specific items (notably leaking jars) or disputed delivery charges.
Many reviewers report a smooth ordering experience and quick dispatch. Others cite courier delays, missing parts and unwelcome promotional emails affecting their experience.
Glassware and tableware quality is frequently praised. There are isolated reports of damaged or faulty items on arrival and one significant complaint about leaking jar seals.
Customer service is commonly described as responsive, polite and fast to reply. A smaller set of reviews report poor responses or unwanted marketing contact.
Most customers report positive outcomes owing to effective customer service and quick replacements; a minority report unresolved delivery or product failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reports price gouging on Tesco marketplace.
“Price gouging to the fullest on tesco marketplace disgusting.”
Very fast next-day delivery and well-packaged sturdy items.
“received the parcel via DPD next day Friday before 11am.”
Received grey coasters despite white marble description; seller refused free return.
“the coasters I received were grey and not white”
Two broken cups caused by courier but customer service was excellent.
“I found their customer service to be excellent”
Order delivered on time; some breakages replaced promptly.
“prompt reply and replacement on its way”
One broken glass replaced after polite reply; satisfied with service.
“organised a replacement straight away”
Ordered Sunday and parcel arrived the next day; product as described.
“Ordered on a sunday, arrived the next day.”
Great products at good prices; customer service responded quickly.
“Customer service was very fast to respond when hi needed them to.”
Poor customer service and inaccurate description; customer paid return costs.
“customer pays for return despite company fault.”
Delivery arrived damaged and customer service was poor.
“Poor customer service.”
Furniture arrived in good time, was good quality and fairly priced.
“The items are of good quality and a fair price.”
One broken glass was promptly replaced without return, excellent service.
“a replacement was posted with no need to return damaged item”
Wine glasses arrived well packaged, none broken, and delivery was prompt.
“NOT ONE BROKEN!”
They arranged returns and reshipment quickly and communicated well.
“The service and communication from the Rinkit staff was more than great.”
Damaged biscuit tin was replaced within 48 hours, excellent service.
“Within 48 hours had a replacement”
Reliable, well-packaged products and very supportive, patient customer service.
“Excellent products, excellent service, excellent people.”
Problem was rectified and replacement arrived within 48 hours.
“replacement sent out and received within 48 hours”
Repeated orders; products and service described as second to none.
“the products and the service are second to none”
Orders arrive within a week and there have been no issues.
“order arrives with in a week .No issues”
Three successive tables arrived damaged and chairs were unusable.
“Now have 3 broken tables to dispose of and chairs that aren't much use”
Rinkit.com had a Coir doormat that I liked, so I ordered one from them.
They promised one-day delivery for an additional cost, which I paid, and Rinkit sent it via Hermes, so only God knows when it will reach because neither Rinkit nor Hermes knows when it is expected to arrive.
Neither Rinkit nor their representatives offered an explanation for why they couldn't be bothered to deliver the item as requested; furthermore, they have not yet issued a refund.
Is it even possible for companies in the United Kingdom to give customer service?
Even if this isn't even close to being true, accepting payment for next-day delivery and then failing to even attempt it is nothing short of dishonest.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rinkit is a UK-based online retailer specialising in glassware, tableware and kitchen/homewares. The company sells fragile household items through its e-commerce site and offers delivery options and customer support for damaged or missing orders.