Reviewers often describe quick, practical help from customer service, with replacements sent the same day or the next. Many comments also highlight good product quality and competitive prices for tableware and home items. A small number mention refunds that were not resolved, product failures, and intrusive marketing messages. These negative experiences sharply contrast with the mostly positive feedback.
Examples from available reviews (Dec 2021 – Mar 2026).
Item broken in transit was replaced within an hour after contact.
“within an hour a replacement item was on the way.”
Coir mat arrived quickly and was high quality.
“Gorgeous coir mat...Natural with a star.”
Received lots of promotional emails with no opt-out option.
“no options to opt out of their mailing list.”
Many clip-top jars leaked and contents went mouldy.
“Well over half of them leaked”
Reviews often describe customer service as proactive and focused on fixes. People say replacements are frequently arranged without needing a return, and some staff members get named for being helpful. A minority report complaints that stayed unresolved and led to financial loss.
Many users point to reasonable prices and solid value for household and tableware items. Some say the quality was better than expected for what they paid. A few allege inflated pricing on third-party marketplaces and frustration with added delivery charges.
Many buyers report fast dispatch and packaging that arrived intact. Several mention next-day delivery promises not being met, along with postage or delivery refunds being issued. A small number ran into unclear returns or extra return costs.
Many reviews describe sturdy glassware, mugs, and mats that match expectations. A few isolated cases mention leaking clip-top jars, items arriving in the wrong colour, and furniture deliveries damaged more than once. When problems are reported, reviewers often say replacements are sent quickly.
Some customers praise clear updates around returns and reshipments. At least one reviewer reports frequent promotional emails without an easy opt-out. Communication issues appear less often than positive service experiences, but they do come up.
Most feedback points to repeat purchases and recommendations, driven by quick fixes and satisfactory products. A smaller set of low-rated reviews describes unresolved refunds, damaged goods, and poor support. The result is a clear split between many high-satisfaction accounts and a small group of serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reports price gouging on Tesco marketplace.
“Price gouging to the fullest on tesco marketplace disgusting.”
Very fast next-day delivery and well-packaged sturdy items.
“received the parcel via DPD next day Friday before 11am.”
Received grey coasters despite white marble description; seller refused free return.
“the coasters I received were grey and not white”
Two broken cups caused by courier but customer service was excellent.
“I found their customer service to be excellent”
Order delivered on time; some breakages replaced promptly.
“prompt reply and replacement on its way”
One broken glass replaced after polite reply; satisfied with service.
“organised a replacement straight away”
Ordered Sunday and parcel arrived the next day; product as described.
“Ordered on a sunday, arrived the next day.”
Great products at good prices; customer service responded quickly.
“Customer service was very fast to respond when hi needed them to.”
Poor customer service and inaccurate description; customer paid return costs.
“customer pays for return despite company fault.”
Delivery arrived damaged and customer service was poor.
“Poor customer service.”
Furniture arrived in good time, was good quality and fairly priced.
“The items are of good quality and a fair price.”
One broken glass was promptly replaced without return, excellent service.
“a replacement was posted with no need to return damaged item”
Wine glasses arrived well packaged, none broken, and delivery was prompt.
“NOT ONE BROKEN!”
They arranged returns and reshipment quickly and communicated well.
“The service and communication from the Rinkit staff was more than great.”
Damaged biscuit tin was replaced within 48 hours, excellent service.
“Within 48 hours had a replacement”
Reliable, well-packaged products and very supportive, patient customer service.
“Excellent products, excellent service, excellent people.”
Problem was rectified and replacement arrived within 48 hours.
“replacement sent out and received within 48 hours”
Repeated orders; products and service described as second to none.
“the products and the service are second to none”
Orders arrive within a week and there have been no issues.
“order arrives with in a week .No issues”
Three successive tables arrived damaged and chairs were unusable.
“Now have 3 broken tables to dispose of and chairs that aren't much use”
Rinkit.com had a Coir doormat that I liked, so I ordered one from them.
They promised one-day delivery for an additional cost, which I paid, and Rinkit sent it via Hermes, so only God knows when it will reach because neither Rinkit nor Hermes knows when it is expected to arrive.
Neither Rinkit nor their representatives offered an explanation for why they couldn't be bothered to deliver the item as requested; furthermore, they have not yet issued a refund.
Is it even possible for companies in the United Kingdom to give customer service?
Even if this isn't even close to being true, accepting payment for next-day delivery and then failing to even attempt it is nothing short of dishonest.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rinkit is a UK online retailer focused on homeware and kitchenware. Its range includes tableware, glassware, kitchen accessories, small furniture, and decorative items. The business runs an e-commerce website with product pages, images, and standard online payment options. Rinkit also posts shipping and returns details and offers order-tracking tools. Product and editorial descriptions help shoppers compare materials, sizes, and care instructions.