Reviews show a pattern of responsive customer service: many customers report same‑day or next‑day replacements and named staff resolving issues quickly. A consistent theme is that fragile items sometimes arrive damaged in transit, and the company frequently replaces them promptly. A minority of reviews cite delivery failures, disputes over paid next‑day delivery, or specific product faults (for example leaking jar seals) and some complaints about marketing communications. Consumers buying fragile glassware should inspect parcels on arrival, choose delivery options carefully, and contact customer service promptly if items are damaged or missing.
Examples from available reviews (Dec 2021 – Feb 2026).
Paid extra for one-day delivery but item not delivered or refunded.
“They promised one-day delivery for an additional cost, which I paid,”
Many clip-top jars leaked and contents went mouldy.
“Well over half of them leaked”
Contacted customer service and a replacement arrived within 24 hours.
“New and unbroken glass arrived 24 hours later.”
Received lots of promotional emails with no opt-out option.
“no options to opt out of their mailing list.”
Most reviews cite fast, no‑quibble replacements and prompt dispatch. A minority report failures to honour paid next‑day delivery and delayed refunds.
Several customers feel good value when replacements or extras were provided; others report poor value for specific items (notably leaking jars) or disputed delivery charges.
Many reviewers report a smooth ordering experience and quick dispatch. Others cite courier delays, missing parts and unwelcome promotional emails affecting their experience.
Glassware and tableware quality is frequently praised. There are isolated reports of damaged or faulty items on arrival and one significant complaint about leaking jar seals.
Customer service is commonly described as responsive, polite and fast to reply. A smaller set of reviews report poor responses or unwanted marketing contact.
Most customers report positive outcomes owing to effective customer service and quick replacements; a minority report unresolved delivery or product failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item broken in transit was replaced within an hour after contact.
“within an hour a replacement item was on the way.”
Great customer service, competitively priced goods and prompt delivery.
“well priced goods and prompt delivery - 10/10 would recommend”
Ana was incredibly informative and helpful with an item return.
“Ana was excellent, incredibly informative and helpful.”
One broken slate tile was promptly offered and sent as a same-day replacement.
“a new one was offered the same day.”
Good website and reasonable prices; delivery problem was resolved.
“Had a problem with a delivery, but got sorted out. thanks Ana.”
Coir mat arrived quickly and was high quality.
“Gorgeous coir mat...Natural with a star.”
Company redelivered after DHL loss and frames arrived in good condition.
“offered to redeliver”
Company apologised and sent correct items same day, allowing keeper of wrong items.
“They resolved the issue without hesitation.”
Beautiful dipped mugs and a prompt, no-fuss replacement for a faulty one.
“No fuss whatsoever.”
Lost bar stool replaced and delivered within 48 hours after quick response.
“My query was responded to within 15 minutes”
Good prices and quick delivery; replacement sent within 12 hours.
“replacement within 12hrs of initial complaint.”
Product failed after six months but replacement arrived the next day.
“Replacement received the next day, with no fuss.”
Sturdy, good-quality items and broken glass replaced within three days.
“All sturdy and good quality.”
Quality and price excellent; damaged items replaced within two days.
“the quality and price are both unbeatable.”
Breakage due to courier was rectified within an hour; replacement next day.
“replacement arriving next day”
Broken glassware was replaced promptly with helpful customer service.
“got some replacements shipped straight out to me.”
Issue resolved immediately; will shop again with confidence.
“Customer care was fantastic”
Exceptional quality and replacements sent within 24 hours when needed.
“The quality has always been exceptional for a very reasonable price.”
Lovely products at great prices; prompt replacement for a chipped glass.
“the prices are so good!”
First-class service with quick replacement for a damaged item.
“Always get a first class service from Rinkit.”
Company replied immediately and sent a same-day replacement.
“sent out a replacement item on the same day.”
Excellent service and fast replacement after damage in transit.
“Replacement received 24 hours later”
Company replaced a smashed board and sent an extra free.
“was sent completely free of charge.”
Quick dispatch and consistently great customer service.
“Always great customer service.”
Received lots of promotional emails with no opt-out option.
“no options to opt out of their mailing list.”
Reviewer experienced poor customer service and lost money.
“I’m out of pocket”
One broken glass replaced promptly with next-day delivery.
“the replacement glass arrived the following day.”
Great-quality crystal glasses; broken items were promptly replaced.
“Great quality cristal glasses.”
Swift delivery and a missing table was delivered next day.
“the table arrived at 12:30 the following day”
Many clip-top jars leaked and contents went mouldy.
“Well over half of them leaked”
Damaged order resolved quickly with immediate replacement sent.
“replacement sent out straight away.”
Broken items were replaced the next day with excellent service.
“items were replaced the very next day”
Products are very good and they respond quickly to problems.
“Their product quality is very good.”
Company corrected colour selection and quickly replaced missing parcel.
“this was changed for me!”
Quick delivery and a 24-hour replacement for a faulty item.
“within 24 hours I had a replacement!!”
Delivery was delayed beyond advertised next-day service; postage refunded.
“Don't advertise next day delivery if you can't honour that agreement.”
Broken dinner service replaced the next day with excellent service.
“replaced the very next day by Viktorjia.”
Contacted customer service and a replacement arrived within 24 hours.
“New and unbroken glass arrived 24 hours later.”
Prompt response and same-day replacement for missing or damaged items.
“prompt response when some items were missing”
Chipped items were replaced multiple times and excellent service provided.
“All sorted and great customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rinkit is a UK-based online retailer specialising in glassware, tableware and kitchen/homewares. The company sells fragile household items through its e-commerce site and offers delivery options and customer support for damaged or missing orders.