Most reviewers say their cats enjoy the wet and dry recipes and describe customer support as fast and helpful. Many note visible health or appetite improvements after switching. Some customers report failed deliveries and long delays that ended in cancellations. A few mention fit issues, including a cat refusing the food and one unexplained concern about an ingredient listing.
Examples from available reviews (Nov 2022 – Mar 2026).
Long-term customer praised exceptional service and received a long-time customer gift.
“Exceptional customer service from Leah”
Order was delayed over a week causing inconvenience and poor delivery service.
“I’ve been waiting well over a week for my complete order to arrive”
Product contained 'various sugars' and support did not follow up with amounts.
“I saw it contained ‘various sugars’.”
Senior cat's coat and eyes improved noticeably; issues handled quickly.
“her eyes are glistening and her coat is thicker and glossy”
Many reviews point to quick, personal support, with named staff sorting problems fast. Several mention support arranging replacement deliveries and refunds. A smaller but noticeable group reports repeated delivery failures and missing parcels that led to cancellations.
Several reviewers are comfortable paying more when their cats eat the food and waste drops. Some question the meat content for the price. Direct price comments appear less often than notes about portion control and reduced waste.
Customers often describe simple online tools for adjusting meals, plus trial options and tailored feeding plans. Several reviews mention personal touches, such as named items in welcome materials. A few isolated comments report limited flexibility on certain swaps, leading at least one customer to cancel.
Many reviewers describe clear positives: cats finishing meals, better coat condition, and stronger appetites with both wet and dry food. A minority report cats refusing certain tins or flavours, or only licking the gravy. One reviewer flagged 'various sugars' on an ingredient list and said it was not later explained.
Many comments highlight fast replies and helpful, patient support. Several reviewers praise named representatives and clear follow-through. A smaller set criticises missing delivery updates and poor communication when orders were late or didn’t arrive.
Many customers strongly recommend the brand, driven by how well pets take to the food and how responsive support is. These high ratings sit alongside a few low-rated accounts focused on delivery or ingredient concerns. Overall feedback is mainly positive, with isolated slips in service and product fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Monthly order change handled without problems; cat looks good and loves kibble.
“It was done without any problems.”
Tailored recipes and personalised pouch were nice but cat did not like the food.
“it was nice to have her name on the dry kibble pouch.”
Initially frustrated by a shipment issue but refunded and treated well.
“I’ve just been refunded”
Cat became full and satisfied within days; payments issue resolved promptly.
“was finally full and satisfied within days of starting on "The republic of cats" tins.”
Both pussycats loved the food and begged for more.
“All they would say is 'more, more'.”
Cat did not like the trial but presentation and quality were excellent.
“presentation, quality and effort that goes into the product is first class.”
Good food but company would not allow requested sleeve swap, so subscription cancelled.
“Apparently this was not possible as it wasn't in Hetty's feeding plan”
Feral cat rejects most tins, licking gravy but leaving the rest and ignoring dry food.
“She does not like whatever it is in the tins and licks off the gravy leaving the rest.”
Timely customer service, reliable shipping, transparent prices, and a cat that loves the food.
“Shipping is always perfectly on time”
Offers lots of choice, reliable delivery, and friendly interactions.
“Lots of choice, reliable delivery, friendly interaction.”
Reviewer states that customer support is great.
“The customer support is great.”
Cat eats most ROC food, reducing waste despite higher cost.
“at last I have found something he will eat.”
Cat enjoys the food and customer service responded quickly to resolve an issue.
“they were very quick to reply and suggest a resolution”
Cats enjoy varied textures and flavours; dry biscuits are well sized.
“Lovely different textures and flavours.”
Ronnie responded kindly and resolved the customer's problem promptly.
“Ronnie was responsive, kind, friendly & funny.”
Repeated delivery failures and lack of updates led to cancellation and disappointment.
“Well the box has never arrived .. AGAIN!!”
Senior cat's coat and eyes improved noticeably; issues handled quickly.
“her eyes are glistening and her coat is thicker and glossy”
Reviewer loves both wet and dry food; cat eats it all.
“My cat loves it, eats it all too.”
Long-term customer praised exceptional service and received a long-time customer gift.
“Exceptional customer service from Leah”
Taster box didn't suit the cat but dry food is loved; company was helpful.
“they were very helpful and understanding with my problem cat.”
Easy to adjust meals and responsive support resolved queries quickly.
“it's easy to not have the ones they're not keen on.”
Cat eats all flavours and customer service responds promptly.
“my cat eats every bit all flavours.”
They provided a specialised diet and personalised welcome for the pet.
“putting together a specialised diet for moggy”
They addressed my cat's dietary needs and personalised the welcome pack.
“put his name on the welcome pack”
Delivery failed but Republic's representative promptly arranged a replacement delivery.
“Ronnie from Republic of Cats immediately arranged a replacement”
Easy to adjust recipes and excellent customer service; complimentary toy included.
“It is easy to adjust the recipes”
Long-term customer; cats enjoy the food and service is excellent.
“the cats love it.”
Customer service added a second cat to the trial and resolved signup issue.
“they added the 2nd Cat at the Trial Price for me too.”
Product contained 'various sugars' and support did not follow up with amounts.
“I saw it contained ‘various sugars’.”
Order was delayed over a week causing inconvenience and poor delivery service.
“I’ve been waiting well over a week for my complete order to arrive”
Support were patient with many requests and helped with fussy cats.
“The support team especially India have been very patient”
Fussy cats ate it, but reviewer prefers higher meat content at this price.
“My cats are fussy but did eat this food.”
Koda enjoys the variety and seems healthier; support are helpful.
“Koda particularly loves the different flavours of the wet food cans.”
Efficient service and the cat appears healthy and enjoys the food.
“My cat loves the food and is looking very healthy.”
Cats love the food; portions are perfect and offer variety.
“My cats love this food.”
Choosy cat accepted food and support resolved an issue promptly.
“he polishes off every meal.”
Reviewer states great product and great service.
“Great product, great service”
Food looks and smells good; cat finishes meals and loves beef stew.
“the plate is always empty.”
Plenty of choice and the ultra-fussy cat enjoys the biscuits.
“my ultra fussy cat loves the biscuits”
Cats enjoy variety; delivery reliable with notifications and goals met.
“Delivery is always on time”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Republic of Cats sells prepared cat food and feeding plans through its online shop. The range includes wet tins and dry kibble, available as one-off purchases or repeat deliveries. Product pages show ingredients, feeding guidance, and portion suggestions. Customers can get help via the website’s support channels and use order-management tools.