Reviews often mention fast delivery and handy click-and-collect. Many shoppers praise the fit and fabric of specific items. A clear set of reviews describes lost parcels, slow or missing refunds, and damaged packaging. Several comments also point to inconsistent sizing and what they see as changes in material quality.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality, good-value McLaren collaboration fleece with efficient delivery.
“the quality is brilliant and a great price too.”
Item and replacement lost; refund pending over three weeks.
“Item lost, replacement lost, waiting for another order refund for over 3 weeks. Terrible from Reiss!”
Product materials and quality have declined, more synthetics used.
“they're increasingly using polyester, rylon and other synthetic fabrics”
Store staff provided excellent service and organised delivery successfully.
“Excellent service from Courtney at Reiss, Elys Wimbledon.”
Many reviewers praise quick fulfilment and dependable store collection. A sizeable counter-group reports late deliveries, lost orders, and refunds that stayed unresolved for a long time. Store visits draw mixed feedback: some name helpful, knowledgeable staff, while others describe assistants as inattentive or unhelpful.
Several customers say particular purchases felt like good value and were reasonably priced. Others describe the items as expensive and point to few promotional offers. Some critics tie the lower sense of value to what they see as declining material quality.
Many shoppers describe a smooth online checkout and easy local collection. Recurring issues include inconsistent sizing and fiddly fastenings that led to returns. Comments about returns and refunds often focus on problems after purchase.
Many reviews applaud well-made coats and knitwear, plus comfortable trousers. Another group reports creased or damaged items, more synthetic fabrics, and garments that didn’t hold up after washing. Several reviews link packaging complaints with these quality concerns.
Positive reviews mention staff who explained delays clearly and specific employees who helped sort problems out. Many complaints describe slow responses, repeated calls with no fix, and no escalation when refunds went missing. A few reviews also point to courier issues as part of the communication breakdown.
Sentiment splits between strong satisfaction with delivery, fit, and fabric, and sharp frustration over lost orders and refund handling. There are multiple five-star endorsements alongside multiple one-star accounts describing issues that weren’t resolved. Overall, outcomes appear inconsistent across orders and store interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Regular customer but disappointed by lack of discounts or offers.
“I never had any discounts or offers (e.g. some companies give me offers on my birthday).”
Online service and returns were poor, and staff lacked knowledge.
“I like some of the Reiss clothes but their online service and returns are not good enough.”
Free next-day delivery to store is unreliable and often delayed.
“Do not pay any attention to the free next day delivery to stores statement advertised on the website.”
Expensive dress arrived creased in simple plastic packaging.
“The dress was simply wrapped in plastic which left it looking untidy and creased.”
Item ruined after washing and customer service unhelpful.
“Dress washed as per care label instructions. Ruined in the wash and Reiss aren't interested.”
Store assistants were inattentive and rude, spoiling the shopping trip.
“Does it cost extra for the Reiss’ assistants to stop talking and actually serve their customers?”
Helpful and friendly assistance from Antonio at Brent Cross.
“Amazing , cool and very helpful gentleman.”
Brand quality has declined with excessive polyester used.
“steep decline in quality”
Ordered 4 May but item not received despite account showing delivered.
“Ik heb sinds 04 mei een kleedje besteld en we zijn nu 16 mei en nog niets ontvangen.”
Product materials and quality have declined, more synthetics used.
“they're increasingly using polyester, rylon and other synthetic fabrics”
Returns must be sent to the UK at customer expense.
“they expect you to send all returns back to the UK”
Longtime customer says product quality has declined recently.
“Quality has gone down hill in the past year or so”
Wrong item sent; months of calls and unpaid transport refund.
“NO shoes, expensive phone bills, NO transport cash back”
Customer praises Reiss quality and satisfaction with multiple purchases.
“I have never been disappointed!!”
Trousers arrived extremely creased and unwearable, indicating poor quality.
“they were so creased that there was no point even to try them on”
Multiple delivery errors and poor customer service led to unresolved refunds.
“The item I received was clearly used and worn”
Sent a return over a month ago but still hasn't received refund.
“The refund process is terrible with Reiss.”
Customer says gift card was refused despite legal three-year validity.
“Consumer laws don’t apply to Reiss.”
Store staff provided excellent service and organised delivery successfully.
“Excellent service from Courtney at Reiss, Elys Wimbledon.”
Order delayed one day due to sender error; awaiting item before review.
“the sender made an error and wished to remain anonymous”
I happened to hear about the fashion store Reiss from a friend and decided to try them when i had to buy an outfit for an important event. Reiss did not fail in helping me in making the very crucial positive impression. Not only was the fit so fine, but the material was also comfortable to wear. As for the price, i think they are quite reasonable for the quality of the clothing. Happy with my first purchase. I will surely return to them to check on other products they are offering and recommend their products to my friends and colleagues as well.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Reiss is a British fashion retailer offering contemporary menswear and womenswear. It sells tailored coats, dresses, knitwear, trousers, and accessories in stores and online. Product pages usually show fabric composition and care details to help customers choose items and look after them. Shoppers can buy online or in-store, then pick delivery or collection.