Reviews often mention fast delivery and handy click-and-collect. Many shoppers praise the fit and fabric of specific items. A clear set of reviews describes lost parcels, slow or missing refunds, and damaged packaging. Several comments also point to inconsistent sizing and what they see as changes in material quality.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality, good-value McLaren collaboration fleece with efficient delivery.
“the quality is brilliant and a great price too.”
Item and replacement lost; refund pending over three weeks.
“Item lost, replacement lost, waiting for another order refund for over 3 weeks. Terrible from Reiss!”
Product materials and quality have declined, more synthetics used.
“they're increasingly using polyester, rylon and other synthetic fabrics”
Store staff provided excellent service and organised delivery successfully.
“Excellent service from Courtney at Reiss, Elys Wimbledon.”
Many reviewers praise quick fulfilment and dependable store collection. A sizeable counter-group reports late deliveries, lost orders, and refunds that stayed unresolved for a long time. Store visits draw mixed feedback: some name helpful, knowledgeable staff, while others describe assistants as inattentive or unhelpful.
Several customers say particular purchases felt like good value and were reasonably priced. Others describe the items as expensive and point to few promotional offers. Some critics tie the lower sense of value to what they see as declining material quality.
Many shoppers describe a smooth online checkout and easy local collection. Recurring issues include inconsistent sizing and fiddly fastenings that led to returns. Comments about returns and refunds often focus on problems after purchase.
Many reviews applaud well-made coats and knitwear, plus comfortable trousers. Another group reports creased or damaged items, more synthetic fabrics, and garments that didn’t hold up after washing. Several reviews link packaging complaints with these quality concerns.
Positive reviews mention staff who explained delays clearly and specific employees who helped sort problems out. Many complaints describe slow responses, repeated calls with no fix, and no escalation when refunds went missing. A few reviews also point to courier issues as part of the communication breakdown.
Sentiment splits between strong satisfaction with delivery, fit, and fabric, and sharp frustration over lost orders and refund handling. There are multiple five-star endorsements alongside multiple one-star accounts describing issues that weren’t resolved. Overall, outcomes appear inconsistent across orders and store interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Amazing products with quick and easy delivery to Next store.
“Amazing products and quick and easy service and delivery to next store”
Speedy delivery, easy collection, and a well-made true-to-size dress.
“Speedy delivery and easy collection from local Next store.”
Sizes are inconsistent and now run much bigger than before.
“The only issue is that your sizes are inconsistent and are not true to size”
High-quality, good-value McLaren collaboration fleece with efficient delivery.
“the quality is brilliant and a great price too.”
Delivery was swift and updates were perfect.
“The delivery was swift and update was perfect”
Stylish, comfortable item with great material but too long.
“feels very comfortable and the material is great quality.”
Incredibly quick delivery to store and a gorgeous dress.
“Incredibly quick delivery to store, and a gorgeous dress.”
Promotional code failed and refund was refused, causing frustration.
“the 10% rebate code did not work at checkout.”
Returned dress over two weeks ago but refund not received.
“Sent the dress back over 2 weeks ago but have not received a refund”
Great delivery service and prompt arrival.
“Great delivery”
Online order with easy nearby pickup was exactly as wanted.
“Ordered on-line easy pickup at a nearby location item I bought was exactly what I wanted”
Happy with item and delivery to Next stores; preferred over Evri.
“Very happy with item and delivery to next stores. Previously I did with Evri and not impressed.”
Parcel arrived on time and product quality was good.
“parcel arrived on time. quality product”
Great service with speedy delivery.
“Great service, speedy delivery.”
Staff lacked product knowledge and did not escalate my enquiry.
“Product knowledge was not there.”
Delivery was prompt and efficient.
“Prompt delivery”
Amazing experience; customer loves the brand.
“Amazing experience, love that brand”
Delivery promised but still waiting despite calls.
“DELIVERY Have called, been promised again , but still waiting”
Item and replacement lost; refund pending over three weeks.
“Item lost, replacement lost, waiting for another order refund for over 3 weeks. Terrible from Reiss!”
Professional, responsive customer service and timely delivery.
“Very professional and quick to respond! Great customer service and timely delivery.”
Package arrived damaged and return label unavailable despite contact.
“package was damaged and for this price cheap and badly packed.”
Poor product quality, damaged packaging, and difficult returns process.
“package arrived in a dirty, torn bag.”
Item too small; return postage paid and refund delayed.
“I returned the item, paying my own postage but didn't receive a refund.”
Order process was fast and smooth.
“Everything was fast and smooth.”
Service was quick and extremely efficient.
“Brilliant service, quick and extremely efficient.”
Easy collection and return; refund received quickly.
“Easy to pick up from next shop and return and money back in account quickly.”
Item delivered promptly; customer very happy.
“Delivered promptly very happy with purchase”
Coat arrived quickly and is well made with good fabric.
“Well made, good quality fabric and a wonderful chocolate brown colour.”
Beautiful quality top but buttons made fastening fiddly, so returned.
“it makes it very fiddly to fasten them”
Sizes were spot on and delivery arrived earlier than expected.
“Sizes were spot on, delivery was on time (a day sooner than expected 🙌).”
Overall good experience with no issues reported.
“Good experience. No issues.”
Happy with the gorgeous matching travel outfit and quick delivery.
“Gorgeous joggers and a matching top for travel.”
Delivery was fast and efficient.
“Fast delivery”
Delivery was fast but packaging caused the skirt to arrive creased.
“Fast delivery, but disappointing that thé skirt was not properly wrapped.”
Delivery service was exceptional and reliable.
“Delivery was exceptional”
The team were very knowledgeable and helpful.
“The team are most knowledgeable”
Stylish, well-made clothes and excellent Cheltenham store staff.
“Stylish well made clothes and the staff at your Cheltenham store are all excellent.”
High product quality and excellent customer service.
“Great quality and Great Customer Service”
Speedy service and easy returns if needed, no problems.
“Great speedy service and ease of returns if needed.No problems.”
Customer service explained delay and re-ordered item, which arrived later.
“they explained delayed delivery due to Evri losing item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Reiss is a British fashion retailer offering contemporary menswear and womenswear. It sells tailored coats, dresses, knitwear, trousers, and accessories in stores and online. Product pages usually show fabric composition and care details to help customers choose items and look after them. Shoppers can buy online or in-store, then pick delivery or collection.