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We Collect & Analyse Reviews

REISS
Experiences & Reviews

Reiss is a UK-based fashion retailer offering contemporary menswear and womenswear through retail stores and an online shop. The brand is commonly searched by consumers for tailored clothing, coats and occasionwear and for information about store services, online delivery and returns policies.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 13d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Reviewers mostly cite fast, helpful service and quick deliveries; a few report delays, poor store knowledge or inconsistent handling.

Share
25%
Strong
💰

Value for money

Some customers find prices reasonable for quality; a small group mention missing discounts and extra delivery or returns costs.

Share
5%
Weak
⚡

User experience

Checkout, delivery and returns are often described as smooth and simple; occasional issues include missing tracking or confusing return options.

Share
23%
Strong
🔧

Product quality

Many reviewers praise well-made garments, accurate sizing and quality fabrics; isolated concerns mention packaging creases or fiddly garment details.

Share
16%
Strong
📞

Communication

Some customers describe helpful explanations when contacted, while a very small number report unanswered messages or limited online responses.

Share
3%
Mixed
⭐

Overall experience

Overall feedback is largely positive, with repeat buyers citing product quality and service; a minority report unresolved delivery and returns problems.

Share
28%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mariia
trustpilot.com Sep 30, 2025

Online purchase

Everything was...

L
LL
trustpilot.com Sep 30, 2025

Brilliant service

Brilliant service, quick...

S
Suzy.
trustpilot.com Sep 30, 2025

Easy to pick up from next shop and…

Easy to pick up from next shop and return and...

A
Alison
trustpilot.com Sep 30, 2025

Delivered promptly very happy with…

Delivered promptly ve...

E
Elizabeth S.
trustpilot.com Sep 30, 2025

The coat I ordered arrived quickly

The coat I ordered arrived quickly, it is perfect. Well made, good quality fabr...

M
Mrs Clair Marsden
trustpilot.com Sep 30, 2025

Czara cream top is such a beautiful…

Czara cream top is such a beautiful quality top, unfortunately the buttons on the lace neck are on the inside which does keep the back of the neckline...

P
Pam
trustpilot.com Sep 30, 2025

Sizes were spot on

Sizes were spot on, delivery was on time (a day sooner than expected 🙌). Only had to r...

M
Mrs Alex Morgan
trustpilot.com Sep 30, 2025

Good experience

...

A
Angelaog
trustpilot.com Sep 30, 2025

Gorgeous joggers and a top for travel

Gorgeous joggers and a matching top for travel....

R
Ritu
trustpilot.com Sep 30, 2025

Fast delivery

...

S
Siri Ruth
trustpilot.com Sep 30, 2025

Fast delivery

Fast delivery, but disappointing that thé skirt was not properly wrapped. It was...

C
Cheryl Ewing
trustpilot.com Sep 30, 2025

Delivery was exceptional

...

A
Annie
trustpilot.com Sep 30, 2025

The team are most knowledgeable

The team are mo...

G
Gail Skinner
trustpilot.com Sep 30, 2025

Stylish well made clothes and the staff…

Stylish well made clothes and the staff a...

F
Francis James
trustpilot.com Sep 30, 2025

Great quality and Great Customer Service

Great quality and Gr...

U
Una C
trustpilot.com Sep 30, 2025

Excellent service from Reiss

Great speedy service and ease o...

C
CARO HALL
trustpilot.com Sep 30, 2025

Gorgeous Winter Dress

Ordering was quick & simple. Quality of item excellent. I had to contact Reiss as item dudbt arrive on schedule and no tracking link av...

S
Sanaa
trustpilot.com Sep 30, 2025

I love Reiss clothes and I am a regular…

I love Reiss clothes and I am a regular customer (I buy a lot from you!). However, I...

w
wendy oneill
trustpilot.com Sep 30, 2025

Good and not good.

There is no option other than an expensive £5.95 next day delivery. A great option, but I was in no rush and didn’t want them next day. I had to order...

C
Cameron Livingston
trustpilot.com Sep 30, 2025

Next day delivery not so next day…

Do not pay any attention to the free next day delivery to stores statement advertised on the website. They will get it to a local sto...

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Conclusion

Reviews indicate Reiss regularly delivers well-made garments with accurate sizing and generally fast delivery. Multiple reviewers note straightforward returns and quick refunds in resolved cases. A minority report issues: inconsistent collection delivery times, packaging concerns and confusing online return options. If delivery timing or return cost matters, check available collection/return methods and contact customer service before ordering large multi-item purchases.