Reviewers most frequently comment on product performance: many cite waterproof jackets and outerwear as durable, lightweight and good fitting. Site ordering and delivery are commonly described as quick and straightforward, with tracking noted as useful. Customer service receives mixed comments—there are examples of rapid, helpful responses and refunds, but also repeated reports of delayed refunds or uncollected returns. A minority of reviews mention product faults (broken lids or loose fasteners) and specific sizing gaps for smaller sizes; prospective buyers should check sizing notes and return policies before purchase.
Examples from available reviews (Nov 2017 – Feb 2026).
Packaway coat fits well, is waterproof, packs tiny and delivered fast.
“folds up tiny . Got lots of use when walking.”
Small sizes fit much larger than expected, causing poor fit.
“they HANG off of me.”
Customer service responded quickly and resolved a delivery issue.
“Customer service absolutely brilliant”
Reviewer is still waiting for a refund after two weeks.
“Still waiting for my refund after 2 weeks”
Mixed reports: several reviewers praise quick, helpful support and refunds; others report delayed refunds or outstanding collections and unresolved returns.
Limited mentions, but those referencing price describe Regatta items as good value for money and accessible compared with alternatives.
Generally positive: reviewers describe the website and ordering as straightforward, with fast delivery and useful tracking on many orders.
Mostly positive: many report durable, lightweight and waterproof garments with good fit; a minority report broken parts or inconsistent sizing.
Mixed communications: several reviewers praise prompt email replies and tracking, while others report slow or missing updates about refunds or collections.
Overall positive for most reviewers, with repeat purchases and recommendations common; a smaller group report unresolved returns, sizing or defect issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Packaway coat fits well, is waterproof, packs tiny and delivered fast.
“folds up tiny . Got lots of use when walking.”
Coat is waterproof and warm though one fastener came off.
“one of the fasteners has since come off”
Good variety and speedy delivery but refund from return delayed.
“have waited a while for refund when i had to return an item”
Item arrived promptly and was excellent quality.
“Prompt delivery. Excellent quality item.”
Fit and colour perfect; reviewer got what they wanted.
“perfect fit, perfect colour, just what I wanted!”
Poor quality items and a costly, inconvenient return process described.
“Total disaster poor quality items”
Returned item with proof but no acknowledgement or refund after fifteen days.
“I have not received an acknowledgement or refund after 15 days.”
Return process lacks contact details and the customer cannot contact anyone.
“No phone number, no email address, no return address, no label.”
I recently purchased some outdoor clothing and footwear from Regatta, and I must say that I was very pleased with my experience. The website is easy to navigate, and there are clear pictures of all the products.
The range of waterproof jackets, fleeces, walking boots & tents is impressive. As someone who spends a lot of time outdoors, I appreciate the quality of their items. The items I received were durable yet still lightweight. The fabrics used in the making appear high-quality as well.
What stood out to me most was the value for the price paid; great value indeed! Shopping at Regatta does not seem expensive compared to other stores selling similar products - this makes it accessible for all members of your family without breaking your budget too much!
Overall, I highly recommend this brand if you're looking for outdoor clothing and footwear. They have everything you need an enjoyable adventure outside while keeping dry or warm during harsh weather conditions
Helpful service, good stock and fair prices with responsive email replies.
“Always very helpful service, lots of good stock available for a great price”
Received a different item and company did not offer refund or exchange.
“Received an item that was different from my order.”
Reviewer praises prompt service and quality outdoor products.
“Always prompt service with quality products.”
Buyer says all Regatta products they've bought have been brilliant.
“Everything I’ve ever bought from regatta was been great.”
The jacket was well made, comfortable, warm and waterproof.
“The jacket purchased was well made ,comfortable and warm as well as waterproof.”
Order arrived by courier two days later; service described as fantastic.
“they arrived by courier two days later, fantastic service,”
Reviewer says products offer good value and quality with helpful staff.
“Good value, good quality.”
Company resolved a garment sizing problem.
“Sorted out a problem with size of a garment.”
Reviewer finds the clothing to be really professional.
“Really professional clothing”
Reviewer praises great deals, service, and returns process.
“Great deals and great service.”
Offers an excellent range of quality products and prompt delivery.
“Excellent range of quality products and very prompt depatch and delivery service.”
Order placed online on October 8 was received on October 13; transaction was smooth.
“Smooth and easy transaction.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Regatta is a UK-based outdoor clothing and equipment brand offering waterproof jackets, fleeces, walking boots and camping gear through its website and retail partners. The company is commonly positioned as an accessible, value‑focused supplier of outdoor apparel and accessories across a broad range of categories. People searching reviews about Regatta typically check waterproof performance, fit, durability and after‑sales handling.