Customers often praise Regatta for durable, waterproof outerwear and strong value on outdoor clothing. Many mention a comfortable fit and packable designs. Some report missing or damaged orders and refunds that take too long. High product scores sit alongside low service ratings when things go wrong.
Examples from available reviews (Nov 2017 – Mar 2026).
Coat is warm, waterproof and comfortable.
“This coat is very warm waterproof and comfortable”
Clothing described as great and sold at fabulous prices.
“Great clothing at fabulous prices”
Boots were partially missing, damaged, and poorly packaged on delivery.
“there was only one boot inside”
Return process redirected parcel abroad and exposed personal data.
“WARNING: FRAUD RISK THROUGH THEIR RETURN SYSTEM”
Many reviews describe quick, effective help once staff step in. A large group reports deliveries that never get resolved, items missing on arrival, and return collections that are refused. A smaller but notable set mentions returns being redirected and possible exposure of personal data.
Customers often call the items good value, with jackets and footwear described as bargains. Reviewers commonly link the low prices with acceptable or strong performance. A few say they lost money on return fees or ended up with items that felt poor value.
Many shoppers say ordering online is easy and dispatch is fast. People like the packable, lightweight pieces for walking and travel. A minority point to inconsistent sizing and shapeless cuts that affect fit.
Most reviewers describe coats as sturdy and waterproof, and jackets as comfortable and warm. Some negative posts mention specific faults such as broken lids, missing fasteners, and poor fabric on certain trousers. Positive feedback on quality shows up regularly across both outerwear and footwear.
Several reviewers highlight prompt, helpful email replies that lead to clear fixes. Many others report no acknowledgement, slow refund updates, and contact details that are hard to find. A repeat issue is getting no reply from the courier or from Regatta about where a parcel is.
Overall views split between dependable products and service problems that derail orders. Positive comments focus on durability, fit, and value. Negative experiences centre on delivery breakdowns, damaged or incomplete parcels, and refunds that drag on and shake confidence.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Packaway coat fits well, is waterproof, packs tiny and delivered fast.
“folds up tiny . Got lots of use when walking.”
Coat is waterproof and warm though one fastener came off.
“one of the fasteners has since come off”
Good variety and speedy delivery but refund from return delayed.
“have waited a while for refund when i had to return an item”
Item arrived promptly and was excellent quality.
“Prompt delivery. Excellent quality item.”
Fit and colour perfect; reviewer got what they wanted.
“perfect fit, perfect colour, just what I wanted!”
Poor quality items and a costly, inconvenient return process described.
“Total disaster poor quality items”
Returned item with proof but no acknowledgement or refund after fifteen days.
“I have not received an acknowledgement or refund after 15 days.”
Return process lacks contact details and the customer cannot contact anyone.
“No phone number, no email address, no return address, no label.”
I recently purchased some outdoor clothing and footwear from Regatta, and I must say that I was very pleased with my experience. The website is easy to navigate, and there are clear pictures of all the products.
The range of waterproof jackets, fleeces, walking boots & tents is impressive. As someone who spends a lot of time outdoors, I appreciate the quality of their items. The items I received were durable yet still lightweight. The fabrics used in the making appear high-quality as well.
What stood out to me most was the value for the price paid; great value indeed! Shopping at Regatta does not seem expensive compared to other stores selling similar products - this makes it accessible for all members of your family without breaking your budget too much!
Overall, I highly recommend this brand if you're looking for outdoor clothing and footwear. They have everything you need an enjoyable adventure outside while keeping dry or warm during harsh weather conditions
Helpful service, good stock and fair prices with responsive email replies.
“Always very helpful service, lots of good stock available for a great price”
Received a different item and company did not offer refund or exchange.
“Received an item that was different from my order.”
Reviewer praises prompt service and quality outdoor products.
“Always prompt service with quality products.”
Buyer says all Regatta products they've bought have been brilliant.
“Everything I’ve ever bought from regatta was been great.”
The jacket was well made, comfortable, warm and waterproof.
“The jacket purchased was well made ,comfortable and warm as well as waterproof.”
Order arrived by courier two days later; service described as fantastic.
“they arrived by courier two days later, fantastic service,”
Reviewer says products offer good value and quality with helpful staff.
“Good value, good quality.”
Company resolved a garment sizing problem.
“Sorted out a problem with size of a garment.”
Reviewer finds the clothing to be really professional.
“Really professional clothing”
Reviewer praises great deals, service, and returns process.
“Great deals and great service.”
Offers an excellent range of quality products and prompt delivery.
“Excellent range of quality products and very prompt depatch and delivery service.”
Order placed online on October 8 was received on October 13; transaction was smooth.
“Smooth and easy transaction.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Regatta is a UK brand and retailer of outdoor clothing and equipment. It designs and sells waterproof jackets and coats, walking trousers, footwear, and outdoor accessories. Shoppers can buy through the Regatta website or via third-party retailers. Product pages offer size guides, technical details, and care instructions to help customers pick the right gear.